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Sync Encountered Unknown Error

  • 13 svar
  • 3 har dette problem
  • 166 visninger
  • Seneste svar af MrASH

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I've done all the recommended things and still can't sync?

Valgt løsning

do you depend on your history data? otherwise we could try to purge the database that holds your bookmarks & history and restore the bookmarks from a backup...

in regards to the addons you could try this: go to the firefox menu ≡ > help ? > troubleshooting information > profile - show folder... then window should open up containing your profile folder. in there look for the files named extensions.ini, extensions.sqlite, extensions.sqlite-journal (and in some cases also extensions.txt, extensions.rdf). delete or rename those files and quit firefox, they will be regenerated the next time you launch firefox.

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hello, when you type about:sync-log into the address bar and open the latest one or two error logs, can you copy their contents and put them into http://pastebin.mozilla.org/ or a similar service and paste a link here on the forum? this would be very helpful in assessing the problem. thank you!

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thanks, so apparently the bookamrks & addons engine is failing during synchronisation. i see that you have the "places maintenance" addon present, did you have issues with database corruption in the past already?

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I got the "places maint" as a means to try and fix this problem...when I ask it to run it often just sits there "executing maint" but never finds anything wrong. I will run again now. Thank you for your help. Hopefully we can figure this out...I've been doing all that I can all weekend to fix.

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Now "places maint" just ran and told me:

> Integrity check + The database is sane > Coherence check - Unable to check database coherence

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Valgt løsning

do you depend on your history data? otherwise we could try to purge the database that holds your bookmarks & history and restore the bookmarks from a backup...

in regards to the addons you could try this: go to the firefox menu ≡ > help ? > troubleshooting information > profile - show folder... then window should open up containing your profile folder. in there look for the files named extensions.ini, extensions.sqlite, extensions.sqlite-journal (and in some cases also extensions.txt, extensions.rdf). delete or rename those files and quit firefox, they will be regenerated the next time you launch firefox.

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No, I do not depend on history - just bookmarks.

I went through profile. Found a extensions.ini folder and deleted

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ok, then while in your profile folder, please also make a backup of all files starting with "places" in a safe location and then remove it from the profile as well.

afterwards you could restore them from your last backup like described at https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them#w_restoring-from-backups

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Ok, I have removed all "places" from profile folder.

Now what?

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afterwards do the "Restoring from backups" procedure described in this article: Restore bookmarks from backup or move them to another computer

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Ok, I did that.

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now, my questions are: do you have your bookmarks back & does sync still throw an error message now?

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This appears to have fixed it at this point.

No error and bookmarks restored.

Thank you very much for the help!