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I get a GREEN screen when trying to view videos. WHY?

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Every time I try to view an MSN or Amazon video, I get the sound but a GREEN screen and no video. I always have to go to another browser to view content. WHY IS THIS HAPPENING????

Every time I try to view an MSN or Amazon video, I get the sound but a GREEN screen and no video. I always have to go to another browser to view content. WHY IS THIS HAPPENING????

Valgt løsning

I would first recommend to disable one of the video players to see if this might be causing the issue. Second I would recommend:

If its Flash player try: Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

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Yderligere systemdetaljer

Installerede plugins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Google Update
  • RealPlayer Download Plugin
  • This plug-in enables downloading with the Download This Video button
  • This plug-in enables downloading of HTML5 videos
  • This plug-in enables downloading of Flash videos
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.5.155
  • 5.1.40728.0
  • Unity Player 5.0.3f2
  • NPWLPG

Program

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

Yderligere information

Luk
guigs 1072 løsninger 11697 svar

Valgt løsning

I would first recommend to disable one of the video players to see if this might be causing the issue. Second I would recommend:

If its Flash player try: Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

I would first recommend to disable one of the video players to see if this might be causing the issue. Second I would recommend: *[[Upgrade your graphics drivers to use hardware acceleration and WebGL]] If its Flash player try: Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player: #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.adobe.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. Does this solve the problem? Let us know.