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How can I find when and who has removed 'LastPass' add-on from my firefox browser. I need to know is there a option that some kind of virus has done this.

Skrevet

Yesterday I've used 'LastPass' add-on with no problem. I can't say for sure that yesterday the icon was present in navigation toolbar (as I usually open the site login page and use auto fill user name option from login forms), but I'm sure that the add-on work just fine, there was the '*' displayed in the right side of each login field and password was correctly filled in. Now the 'LastPass' add-on is not displayed in extension list in my Firefox browser and if I search for 'LastPass' the option to install it is offered.

Can you please tell me how can I check how the 'LastPass' add-on was removed and is this a kind of trojan or virus problem before I reinstall the add-on.

Thanks for your support.

Yesterday I've used 'LastPass' add-on with no problem. I can't say for sure that yesterday the icon was present in navigation toolbar (as I usually open the site login page and use auto fill user name option from login forms), but I'm sure that the add-on work just fine, there was the '*' displayed in the right side of each login field and password was correctly filled in. Now the 'LastPass' add-on is not displayed in extension list in my Firefox browser and if I search for 'LastPass' the option to install it is offered. Can you please tell me how can I check how the 'LastPass' add-on was removed and is this a kind of trojan or virus problem before I reinstall the add-on. Thanks for your support.

Yderligere systemdetaljer

Installerede plugins

  • Foxit Reader Plug-In For Firefox and Netscape
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

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  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:39.0) Gecko/20100101 Firefox/39.0

Yderligere information

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FredMcD
  • Top 10 Contributor
4274 løsninger 59944 svar

I checked https://addons.mozilla.org/en-US/firefox/blocked/

Lastpass was not on the list. Have you check with their support site?

I checked '''https://addons.mozilla.org/en-US/firefox/blocked/''' Lastpass was not on the list. Have you check with their support site?

Spørgsmålsstiller

Hello FredMcD,

I'm very grateful for your response.

I've didn't ask for help from 'LastPass' support center. I'm not sure that they could help much as their add-on should be 'guest application' in Firefox, but I can ask them if they have some similar situation or just inform them for this kind of problem is detected.

The main interest for me was to know is there any log in Firefox which follows add-on activity and installation process and is there a chance some malware software to attack this kind of add-on.

Thank you for your effort and quick response.

Best regards.

Hello FredMcD, I'm very grateful for your response. I've didn't ask for help from 'LastPass' support center. I'm not sure that they could help much as their add-on should be 'guest application' in Firefox, but I can ask them if they have some similar situation or just inform them for this kind of problem is detected. The main interest for me was to know is there any log in Firefox which follows add-on activity and installation process and is there a chance some malware software to attack this kind of add-on. Thank you for your effort and quick response. Best regards.
John99 971 løsninger 13138 svar

Maybe you used the Firefox Refresh option.

Check on your Windows Desktop, if you have a folder with a name like old profile keep that it is important.

  • Do you have such a folder ?
  • Did you have any other addons ?
  • Did you lose them ?

I do not use last pass. Presumably it allows you to backup passwords. If so I hope you did that and have not lost anything important.

Maybe you used the Firefox Refresh option. * See [[Refresh Firefox - reset add-ons and settings]] * Do you remember doing that ? Check on your Windows Desktop, if you have a folder with a name like old profile keep that it is important. * Do you have such a folder ? *Did you have any other addons ? * Did you lose them ? I do not use last pass. Presumably it allows you to backup passwords. If so I hope you did that and have not lost anything important.

Spørgsmålsstiller

Hello John99,

I'm very grateful for your response, too.

I've didn't used Firefox Refresh option. Today I've started Firefox, find that there is a new update for Adobe Flash player, installed the latest update of Flash player. After that I like to log in on my Google account and notice the problem with 'LastPass' add-on. When I've noticed that, I've try to search is there someone else have report this kind of problem, and than I've check Firefox for updates as possible solution, but I've already installed the latest version.

I can't find folder named as 'old profile' neither on my desktop, neither in my Firefox local settings.

I'm using other add-ons and they are still present and active.

Thank you very much for your support.

Best regards.

Hello John99, I'm very grateful for your response, too. I've didn't used Firefox Refresh option. Today I've started Firefox, find that there is a new update for Adobe Flash player, installed the latest update of Flash player. After that I like to log in on my Google account and notice the problem with 'LastPass' add-on. When I've noticed that, I've try to search is there someone else have report this kind of problem, and than I've check Firefox for updates as possible solution, but I've already installed the latest version. I can't find folder named as 'old profile' neither on my desktop, neither in my Firefox local settings. I'm using other add-ons and they are still present and active. Thank you very much for your support. Best regards.
John99 971 løsninger 13138 svar

I suggest you contact Last Pass' own site they have a support ticket system and a forum.

I do not know if any special precautions need to be taken to ensue you do not lose data on reinstalling Last Past

I suggest you contact Last Pass' own site they have a support ticket system and a forum. I do not know if any special precautions need to be taken to ensue you do not lose data on reinstalling Last Past *Apparently there was some sort of security incident recently regarding last pass <br /> ''LastPass Security Notice'' https://blog.lastpass.com/2015/06/lastpass-security-notice.html/ * https://helpdesk.lastpass.com/help-center-and-faqs/ * Forum: https://forums.lastpass.com/

Spørgsmålsstiller

Thank you very much for your kindness and effort to help me. I really appreciate this.

I've already send ticket to 'LastPass' support center and I'll inform you if they solve this problem.

Best regards.

Thank you very much for your kindness and effort to help me. I really appreciate this. I've already send ticket to 'LastPass' support center and I'll inform you if they solve this problem. Best regards.
bnichols23 1 løsninger 10 svar

Nyttigt svar

LP was removed by FF in the latest beta. It says it can't be verified. Addl info message is here -- https://support.mozilla.org/en-US/kb/add-on-signing-in-firefox?as=u&utm_source=inproduct


As an exTREMEly long-time FF beta (.8) I'm not happy at all. And yes, I'm contacting LP to request an update. But I'm *more* unhappy with FF for not giving me an option to force one of my primary add-ons.

LP was removed by FF in the latest beta. It says it can't be verified. Addl info message is here -- https://support.mozilla.org/en-US/kb/add-on-signing-in-firefox?as=u&utm_source=inproduct As an exTREMEly long-time FF beta (.8) I'm not happy at all. And yes, I'm contacting LP to request an update. But I'm *more* unhappy with FF for not giving me an option to force one of my primary add-ons.