Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

1. Open the Troubleshooting Information page using one of these methods:
   • Click the menu button , click help and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
   • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: . Click on it.
3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

What kind of problem did you have before? Any crash reports?

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

• Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
• Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Thanks for the suggestions but I have tried all of these things. Before the update firefox kept crashing and now I can get it to stay up but it wont load any webpages. It goes straight to the getting started page but shows no address in the top bar. When I type an address in and hit enter it tries to go to that page but just hangs or says that it cant go there. I can get the options page to come up but nothing in there works either.

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

While still in Safe Mode, In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

bp-988578db-9a02-46f1-9e9f-86b4c2141030 10/30/2014 2:41 PM bp-17122d6e-3eec-4e7e-bd8e-7ca252141030 10/29/2014 10:37 PM bp-7a62ac82-adcf-49f0-a873-a7cfb2141029 10/28/2014 10:14 PM bp-3a6f84ba-6bd1-4fa2-acea-943952141028 10/28/2014 10:25 AM bp-97111ba8-a22f-4de7-ba49-3e0142141027 10/27/2014 10:06 AM bp-1b3de960-9678-4763-a95a-75f262141027 10/27/2014 9:47 AM bp-df7ac071-3f08-40f8-9525-5f4fd2141026 10/26/2014 7:20 PM

Most crash reports flagged this program;

dtwxsvc.dll = Desktop Temperature Monitor

The last report says;

Process Type plugin Shockwave Flash Version

Disable or check for upgrades for the temp monitor.

Note; Adobe just upgraded Flash Player v16.0.0.257 https://www.adobe.com/products/flashplayer/distribution3.html

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

I have tried all of these things and it is still not working. Thanks for trying to help.

How did Firefox act while it was in Safe Mode {web Link} Is the problem still there?

Firefox does not work in safe mode either. It acts like its going to load the requested website but it doesnt go there. Sometimes it gives a message that it cant load it and that they may have problems at that website to try again later.

Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

I've called the big guys to help you. Good luck.

What are your network settings? If you are selecting no proxy?

Also, were there any error messages?

there are no error messages. i have tried using the no proxy setting and the use the systems proxy settings neither one works. i believe that the network settings are set to no group.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

• Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
• Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

I already removed firefox from the list of trusted programs and them put it back in. I am running the latest version of internet security software. None of this has helped me.

I started my computer in safe mode and firefox still did not work. It said it could not find the server for any site I wanted. It also would not load the getting started page after it left it.

Please follow these directions as stated.

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

• Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
• Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

My settings are currently set to use the systems proxy settings but i have tried using the no proxy as well. neither of them work.

What about the rest?

I dont know anything about the other proxy settings so I did not try them.

I meant the firewall instructions above.