Seneste svar på Firefox hangs when I try to open "troubleshooting information" under the help menu. One who had this problem fixed it by restoring the 'toubleshooting add-on'.https://support.mozilla.org/da/questions/10326742015-02-25T05:26:08-08:00Sorry for the delayed response, I was traveling.
To distinguish between Firefox hanging up trying to2015-02-25T05:26:08-08:00jscher2000https://support.mozilla.org/da/questions/1032674#answer-695136<p>Sorry for the delayed response, I was traveling.
</p><p>To distinguish between Firefox hanging up trying to access settings its own settings information, and having a problem accessing system information, you could try this test.
</p><p><strong>Create a new Firefox profile</strong>
</p><p>A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.
</p><p>Exit Firefox and start up in the Profile Manager using Start &gt; search box (or Run):
</p><pre>firefox.exe -P
</pre>
<p><em>Don't delete anything here.</em>
</p><p>Any time you want to switch profiles, exit Firefox and return to this dialog.
</p><p>Click the Create Profile button, assign a name like TEST or 2-25, and skip over the option to change the profile folder location. Then highlight your new profile in the list and Start Firefox.
</p><p>Can you access Troubleshooting Information in the new profile? If so, there might be some obscure corruption in your regular profile. If you have the same issue, there could be a problem accessing something from Windows, maybe a permissions problem??
</p><p>When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.
</p>I have re-installed / upgraded Firefox (Mozilla's free download) and yet the problem persists. Help2015-02-03T12:53:45-08:00LiDavishttps://support.mozilla.org/da/questions/1032674#answer-686157<p>I have re-installed / upgraded Firefox (Mozilla's free download) and yet the problem persists. Help &gt; Troubleshooting Information leads to a hang. Also
typing in about:support in the address pane does the same.
</p>Thanks for the suggestion. Started in safe mode per your instructions: same behavior -- Help > 2014-11-24T11:56:58-08:00LiDavishttps://support.mozilla.org/da/questions/1032674#answer-657220<p>Thanks for the suggestion. Started in safe mode per your instructions: same behavior -- Help &gt; Troubleshooting Information leads to a hang.
</p>Actually, the Troubleshooting add-on is suggested during the process of posting a question; it's an 2014-11-23T13:00:57-08:00jscher2000https://support.mozilla.org/da/questions/1032674#answer-656740<p>Actually, the Troubleshooting add-on is suggested during the process of posting a question; it's an add-on (extension), so you need to give permission for it to install. Of course, when you post using IE that doesn't even come up as an option...
</p><p>Are you able to access it in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: <a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Diagnose Firefox issues using Troubleshoot Mode</a>.
</p><p>You can restart Firefox in Safe Mode using either:
</p>
<ul><li> "3-bar" menu button &gt; "?" button &gt; Restart with Add-ons Disabled
</li><li> Help menu &gt; Restart with Add-ons Disabled
</li></ul>
<p>Not all add-ons are disabled: Flash and other plugins still run
</p><p>After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (<em>not</em> Reset).
</p><p>Any difference?
</p>