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After restore , uninstall, and reinstall, firefox still crashes on startup on Mac

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I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.

AdapterDeviceID: 0x 863 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1 BuildID: 20141113143407 CrashTime: 1416511016 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1416177811 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167372 StartupTime: 1416510925 Theme: classic/1.0 Throttleable: 1 URL: about:home Vendor: Mozilla Version: 33.1.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again. AdapterDeviceID: 0x 863 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1 BuildID: 20141113143407 CrashTime: 1416511016 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1416177811 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167372 StartupTime: 1416510925 Theme: classic/1.0 Throttleable: 1 URL: about:home Vendor: Mozilla Version: 33.1.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.62 Safari/537.36 OPR/26.0.1656.20 (Edition beta)

Yderligere information

Luk

Spørgsmålsstiller

I also wanted to add that when I logged myself off my computer and logged on as a guest, Firefox is working fine. What do i need to do to keep it from crashing under my name?

I also wanted to add that when I logged myself off my computer and logged on as a guest, Firefox is working fine. What do i need to do to keep it from crashing under my name?
cor-el
  • Top 10 Contributor
  • Moderator
17573 løsninger 158971 svar

Nyttigt svar

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

If you can't open Firefox, see:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). If you can't open Firefox, see: *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports *https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

Spørgsmålsstiller

Happy Thanksgiving!

bp-48f8456a-664e-4ac0-a7b6-a6d612141116.txt bp-78a0ae9d-7cf9-4d8f-a25f-bf9df2141116.txt bp-351c530b-14dc-4b0c-a82f-d83132141116.txt bp-27713d95-0f02-4c47-ab62-0d8a42141116.txt bp-072985e7-c26b-4a38-a910-477852141116.txt bp-907971a8-220b-489f-9ccb-0ea562141116.txt bp-b3cdb10f-79e1-46bc-961b-bb9c52141116.txt bp-cae15df7-4d62-4d99-acbf-5ef9e2141123.txt bp-f68588e2-463f-4a29-8bed-032842141117.txt bp-ffbe0438-e951-45f6-a965-81a8c2141120.txt

The most recent one is the last one.

Happy Thanksgiving! bp-48f8456a-664e-4ac0-a7b6-a6d612141116.txt bp-78a0ae9d-7cf9-4d8f-a25f-bf9df2141116.txt bp-351c530b-14dc-4b0c-a82f-d83132141116.txt bp-27713d95-0f02-4c47-ab62-0d8a42141116.txt bp-072985e7-c26b-4a38-a910-477852141116.txt bp-907971a8-220b-489f-9ccb-0ea562141116.txt bp-b3cdb10f-79e1-46bc-961b-bb9c52141116.txt bp-cae15df7-4d62-4d99-acbf-5ef9e2141123.txt bp-f68588e2-463f-4a29-8bed-032842141117.txt bp-ffbe0438-e951-45f6-a965-81a8c2141120.txt The most recent one is the last one.
FredMcD
  • Top 10 Contributor
4269 løsninger 59855 svar

These were flagged in the crash report;

Signature: CoreFoundation

fbplugin = FaceBook

libobjc.A.dylib = Microsoft Word

AppKit

libdyld.dylib = Microsoft Word

libdispatch.dylib

libsystem_pthread.dylib

libsystem_kernel.dylib

HIToolbox

These were flagged in the crash report; Signature: CoreFoundation fbplugin = FaceBook libobjc.A.dylib = Microsoft Word AppKit libdyld.dylib = Microsoft Word libdispatch.dylib libsystem_pthread.dylib libsystem_kernel.dylib HIToolbox

Spørgsmålsstiller

I don't know what any of that means. What do i need to do so that it will stop crashing on startup?

I don't know what any of that means. What do i need to do so that it will stop crashing on startup?

Spørgsmålsstiller

Now that I know why it crashed, how do i fix it?

Now that I know why it crashed, how do i fix it?
FredMcD
  • Top 10 Contributor
4269 løsninger 59855 svar

I've called the big guys to help you. Good luck.


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

I've called the big guys to help you. Good luck. ----------------- Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
cor-el
  • Top 10 Contributor
  • Moderator
17573 løsninger 158971 svar

Nyttigt svar

That is a problem with the "Facebook Photo Uploader" (fbplugin).

  • bug 1086977 [10.10] Facebook's old "Facebook Photo Uploader" (fbplugin) crashes on load on OS X Yosemite

You can check these location if you can find this plugin file:

In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.

That is a problem with the "Facebook Photo Uploader" (fbplugin). *[https://bugzilla.mozilla.org/show_bug.cgi?id=1086977 bug 1086977] [10.10] Facebook's old "Facebook Photo Uploader" (fbplugin) crashes on load on OS X Yosemite You can check these location if you can find this plugin file: * /Library/Internet Plug-Ins * ~/Library/Internet Plug-Ins *https://developer.mozilla.org/Gecko_Plugin_API_Reference/Plug-in_Basics#How_Gecko_Finds_Plug-ins In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder. *http://kb.mozillazine.org/Show_hidden_files_and_folders#Mac_OS_X

Ændret af cor-el den

FredMcD
  • Top 10 Contributor
4269 løsninger 59855 svar

FredMcD said

These were flagged in the crash report; Signature: CoreFoundation fbplugin = FaceBook libobjc.A.dylib = Microsoft Word AppKit libdyld.dylib = Microsoft Word libdispatch.dylib libsystem_pthread.dylib libsystem_kernel.dylib HIToolbox

New information ! ! All the above programs look to be part of Word for Mac (Microsoft) I don't know if these articles can help. http://support.microsoft.com/kb/2693802/en-us complete removal of Office 2008

''FredMcD [[#answer-658116|said]]'' <blockquote> These were flagged in the crash report; Signature: CoreFoundation fbplugin = FaceBook libobjc.A.dylib = Microsoft Word AppKit libdyld.dylib = Microsoft Word libdispatch.dylib libsystem_pthread.dylib libsystem_kernel.dylib HIToolbox </blockquote> New information ! ! All the above programs look to be part of Word for Mac (Microsoft) I don't know if these articles can help. '''http://support.microsoft.com/kb/2693802/en-us''' '''[http://support.microsoft.com/kb/2500821/en-us complete removal of Office 2008]'''