Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Yahoo offered a Firefox update and my computer crash. I had to unplug to get out of firefox which would not close and I could not quit. Was it a bad idea to ins

fredbelgio
fredbelgio
more options

I was on my yahoo email account. Yahoo offered an update to Firefox 33. I opted to use this and to install. If I remember well, when I clicked on it, the screen went dark, it said something about encryption (I think) but none of the options that were offered worked (cancel/continue etc...). I tried to forcequit firefox but it would not let me. I tried to retsart but it would not let me. I finally unplugged the computer and things are back to "normal". Question: was it a bad idea to update Firefox from Yahoo? Do I have a "clean" version of Firefox or is it going to bring trouble later? do I have to restore the old version? I am really not computer savvy.

I was on my yahoo email account. Yahoo offered an update to Firefox 33. I opted to use this and to install. If I remember well, when I clicked on it, the screen went dark, it said something about encryption (I think) but none of the options that were offered worked (cancel/continue etc...). I tried to forcequit firefox but it would not let me. I tried to retsart but it would not let me. I finally unplugged the computer and things are back to "normal". Question: was it a bad idea to update Firefox from Yahoo? Do I have a "clean" version of Firefox or is it going to bring trouble later? do I have to restore the old version? I am really not computer savvy.

Valgt løsning

Yes, it was a mistake to accept the Yahoo offer to update Firefox. You probably received their own 3rd party version. Which from what I have seen posted here contains potentially unwanted extras.

The only place to get Firefox from is Mozilla. http://www.mozilla.com/en-US/firefox/all.html

Læs dette svar i sammenhæng 👍 0

Alle svar (1)

the-edmeister
the-edmeister
  • Moderator
more options

Valgt løsning

Yes, it was a mistake to accept the Yahoo offer to update Firefox. You probably received their own 3rd party version. Which from what I have seen posted here contains potentially unwanted extras.

The only place to get Firefox from is Mozilla. http://www.mozilla.com/en-US/firefox/all.html