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usally when i open a tab firefox crashes how do i fix this?

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when i open a new tab it stays there until i search for something then Firefox crashes. i am running windows 7xp. and running 32.0.2 version of Firefox here is a list of my last 10 crash reports bp-a370f65d-4e60-400e-a8b3-bab8a2141011 15 minutes ago bp-316a3f8f-0775-4b62-be57-bc0c02141011 15 minutes ago bp-72f4e73f-337c-4228-afb9-835cc2141011 19 minutes ago bp-fe79e622-9242-4f85-940f-16ca62141011 26 minutes ago bp-749dbfbc-ed09-4403-8941-c2fec2141011 26 minutes ago bp-f3ac0934-690a-484c-991a-d70972141010 1 day ago bp-5d5f05e4-d82d-4798-b273-3a6d52141010 1 day ago bp-5d7b93b4-95a3-4603-863c-bebac2141010 1 day ago bp-a8fd0ad5-7bef-46ce-86dc-532ee2141010 2 days ago bp-a56e2617-e1eb-4fdc-91ab-23be52141009 2 days ago and a list of my extensions Astromenda NT 11.0.2 false {424b0d11-e7fe-4a04-b7df-8f2c77f58aaf} Astromenda Search Addon 1.2 false {ad7ce998-a77b-4062-9ffb-1d0b7cb23183} BlockAndSurf 1.179 false {56791912-F4C2-417E-D654-2D99CBE99C83} CheckMeUp 1.179 false {CD3858A7-9F92-BD0F-0583-1E9D178F7598} Fast Start 4.3.0 false faststartff@gmail.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} PriceFountain 1.0 false {b6a94784-0ffb-4121-88c6-435139067ee2} YouTube Enhancer Plus 3.3.2 false firefoxaddon@youtubeenhancer.com

when i open a new tab it stays there until i search for something then Firefox crashes. i am running windows 7xp. and running 32.0.2 version of Firefox here is a list of my last 10 crash reports bp-a370f65d-4e60-400e-a8b3-bab8a2141011 15 minutes ago bp-316a3f8f-0775-4b62-be57-bc0c02141011 15 minutes ago bp-72f4e73f-337c-4228-afb9-835cc2141011 19 minutes ago bp-fe79e622-9242-4f85-940f-16ca62141011 26 minutes ago bp-749dbfbc-ed09-4403-8941-c2fec2141011 26 minutes ago bp-f3ac0934-690a-484c-991a-d70972141010 1 day ago bp-5d5f05e4-d82d-4798-b273-3a6d52141010 1 day ago bp-5d7b93b4-95a3-4603-863c-bebac2141010 1 day ago bp-a8fd0ad5-7bef-46ce-86dc-532ee2141010 2 days ago bp-a56e2617-e1eb-4fdc-91ab-23be52141009 2 days ago and a list of my extensions Astromenda NT 11.0.2 false {424b0d11-e7fe-4a04-b7df-8f2c77f58aaf} Astromenda Search Addon 1.2 false {ad7ce998-a77b-4062-9ffb-1d0b7cb23183} BlockAndSurf 1.179 false {56791912-F4C2-417E-D654-2D99CBE99C83} CheckMeUp 1.179 false {CD3858A7-9F92-BD0F-0583-1E9D178F7598} Fast Start 4.3.0 false faststartff@gmail.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} PriceFountain 1.0 false {b6a94784-0ffb-4121-88c6-435139067ee2} YouTube Enhancer Plus 3.3.2 false firefoxaddon@youtubeenhancer.com

Yderligere systemdetaljer

Installerede plugins

  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 15.0 r0
  • Unity Player 4.5.4f2
  • Google Update
  • 3.0.50106.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • MetaStream 3 Plugin r4

Program

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:32.0) Gecko/20100101 Firefox/32.0

Yderligere information

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FredMcD
  • Top 10 Contributor
4224 løsninger 58969 svar

All of your crash reports say Signature StrChrIA


Total Virtual Memory 2147352576

Available Virtual Memory 1846378496

System Memory Use Percentage 71

Available Page File 1727606784

Available Physical Memory 304820224

All of your crash reports say Signature StrChrIA Total Virtual Memory 2147352576 Available Virtual Memory 1846378496 System Memory Use Percentage 71 Available Page File 1727606784 Available Physical Memory 304820224
FredMcD
  • Top 10 Contributor
4224 løsninger 58969 svar

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Spørgsmålsstiller

i already tryed that and it did not work

i already tryed that and it did not work
cor-el
  • Top 10 Contributor
  • Moderator
17416 løsninger 157342 svar

dion69 posted some more crash report IDs in this thread: /questions/1025078

bp-04aab121-2471-4ca9-b63b-136c62141012 10/12/2014 1:14 PM bp-4b7ba611-f992-41db-a96b-6d27a2141012 10/12/2014 1:14 PM bp-4ba9c744-38b1-449c-98f5-6272c2141012 10/11/2014 10:31 PM bp-3a43f7fd-2fc5-4370-9d86-0be0a2141012 10/11/2014 10:29 PM bp-da2a54f8-0221-4dd4-8ced-49b142141012 10/11/2014 10:29 PM bp-e7310638-eb16-4d3c-baa7-010032141012 10/11/2014 10:14 PM bp-86baaffc-4500-48b4-8d61-422132141012 10/11/2014 10:11 PM bp-63de0733-7c48-44ce-aa5e-796082141012 10/11/2014 10:08 PM bp-c94d7bba-8342-4ba8-86cc-ce4fc2141012 10/11/2014 10:06 PM bp-fb43b6ec-ec14-483b-9372-822582141011 10/11/2014 4:05 PM bp-4eb82b0a-6be9-4351-97a6-d09302141011 10/11/2014 3:26 PM bp-458ff183-8b50-4c12-9e80-e68b52141011 10/11/2014 3:26 PM bp-f81b2ca8-975c-4664-9d57-b007f2141011 10/11/2014 2:13 PM bp-a370f65d-4e60-400e-a8b3-bab8a2141011 10/11/2014 1:13 PM bp-316a3f8f-0775-4b62-be57-bc0c02141011 10/11/2014 1:13 PM

dion69 posted some more crash report IDs in this thread: [/questions/1025078] bp-04aab121-2471-4ca9-b63b-136c62141012 10/12/2014 1:14 PM bp-4b7ba611-f992-41db-a96b-6d27a2141012 10/12/2014 1:14 PM bp-4ba9c744-38b1-449c-98f5-6272c2141012 10/11/2014 10:31 PM bp-3a43f7fd-2fc5-4370-9d86-0be0a2141012 10/11/2014 10:29 PM bp-da2a54f8-0221-4dd4-8ced-49b142141012 10/11/2014 10:29 PM bp-e7310638-eb16-4d3c-baa7-010032141012 10/11/2014 10:14 PM bp-86baaffc-4500-48b4-8d61-422132141012 10/11/2014 10:11 PM bp-63de0733-7c48-44ce-aa5e-796082141012 10/11/2014 10:08 PM bp-c94d7bba-8342-4ba8-86cc-ce4fc2141012 10/11/2014 10:06 PM bp-fb43b6ec-ec14-483b-9372-822582141011 10/11/2014 4:05 PM bp-4eb82b0a-6be9-4351-97a6-d09302141011 10/11/2014 3:26 PM bp-458ff183-8b50-4c12-9e80-e68b52141011 10/11/2014 3:26 PM bp-f81b2ca8-975c-4664-9d57-b007f2141011 10/11/2014 2:13 PM bp-a370f65d-4e60-400e-a8b3-bab8a2141011 10/11/2014 1:13 PM bp-316a3f8f-0775-4b62-be57-bc0c02141011 10/11/2014 1:13 PM
cor-el
  • Top 10 Contributor
  • Moderator
17416 løsninger 157342 svar

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
FredMcD
  • Top 10 Contributor
4224 løsninger 58969 svar

Most of the new crash reports are the same. But one of them was different.

Signature RtlpWorkerCallout One notation said; (malware-related?)

Run the mal-ware scans posted above.

Most of the new crash reports are the same. But one of them was different. Signature RtlpWorkerCallout One notation said; (malware-related?) Run the mal-ware scans posted above.

Spørgsmålsstiller

i did the malware check still having the problem. i fixed most of websites but i still cant stream anything or use adobe flash

i did the malware check still having the problem. i fixed most of websites but i still cant stream anything or use adobe flash
FredMcD
  • Top 10 Contributor
4224 løsninger 58969 svar

Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

On the left side of the page, select Plugins. Disable Everything having to do with Adobe Flash, Shockwave . . . . .

Then restart Firefox

Type '''about:addons'''<Enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)''' On the left side of the page, select '''Plugins.''' Disable '''Everything''' having to do with '''Adobe''' Flash, Shockwave''' . . . . .''' Then restart Firefox

Spørgsmålsstiller

still cant watch videos

still cant watch videos
FredMcD
  • Top 10 Contributor
4224 løsninger 58969 svar

Don't worry about that. Without a plugin, Firefox can't play anything. Has the program crashed since?

I have not tried this, but take a look at it;

Video WithOut Flash {web link} Watch videos without flash

Don't worry about that. Without a plugin, Firefox can't play anything. Has the program crashed since? I have not tried this, but take a look at it; '''[https://addons.mozilla.org/en-US/firefox/addon/video-without-flash/ Video WithOut Flash]''' {web link} Watch videos without flash

Spørgsmålsstiller

that did not work ethier all i want to do is go on you tube

that did not work ethier all i want to do is go on you tube

Spørgsmålsstiller

thank you youtube works now but i still cant watch live broadcasts on www.younow.com

thank you youtube works now but i still cant watch live broadcasts on www.younow.com
FredMcD
  • Top 10 Contributor
4224 løsninger 58969 svar

I accessed www.younow.com The page loaded fine. But, while the screen said buffering, nothing came over the web. Was that your trouble?

I accessed''' www.younow.com''' The page loaded fine. But, while the screen said '''buffering''', nothing came over the web. Was that your trouble?
guigs 1072 løsninger 11697 svar

Your drivers are mismatched, please make sure that your drivers are up to date to create the best video experienceUpgrade your graphics drivers to use hardware acceleration and WebGL .

Your drivers are mismatched, please make sure that your drivers are up to date to create the best video experience[[Upgrade your graphics drivers to use hardware acceleration and WebGL]] .

Spørgsmålsstiller

now the buffering was not my trouble as soon as i go to younow firefox crashes here is the crash report i get when i try to go to this website bp-7f420744-8321-444c-b8ad-9f8792141014

now the buffering was not my trouble as soon as i go to younow firefox crashes here is the crash report i get when i try to go to this website bp-7f420744-8321-444c-b8ad-9f8792141014
FredMcD
  • Top 10 Contributor
4224 løsninger 58969 svar
I looked at the crash report. Please check the next link; '''http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/programs-close-faulting-module-ntdlldll/54aaaec5-2b53-4e9f-b9a7-b7889a1cd4b6''' Bing Search; '''http://www.bing.com/search?q=ntdll.dll'''

Spørgsmålsstiller

i cant read that artical because firefox crashes when i click on the link

i cant read that artical because firefox crashes when i click on the link
FredMcD
  • Top 10 Contributor
4224 løsninger 58969 svar

Your computer should have Windows Internet Explorer installed.

Your computer should have Windows Internet Explorer installed.
cor-el
  • Top 10 Contributor
  • Moderator
17416 løsninger 157342 svar

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)