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Downloads fail or are empty. PDF files are empty after downloading.

Skrevet

Just in the past month, some of the teachers at my school have been having problems with downloading from Firefox. They're on Macs on OS 10.7.5 using the latest version of Firefox. If they download a pdf file, there's a message that the file is empty when you try to open it. Other downloads fail. I have reset the downloads folder, reset firefox, cleared history, cache and cookies, disabled hardware acceleration. No extensions are loaded that need to be disabled. Firefox is using the default theme. There are no Add-Ons loaded. I've created a new downloads location and/or tried saving downloads to the desktop. All of those fixes I've gotten from a search for this problem. Nothing is working. Firefox on the computer I'm on now is working fine; this is happening to others.

Any help would be appreciated.

Just in the past month, some of the teachers at my school have been having problems with downloading from Firefox. They're on Macs on OS 10.7.5 using the latest version of Firefox. If they download a pdf file, there's a message that the file is empty when you try to open it. Other downloads fail. I have reset the downloads folder, reset firefox, cleared history, cache and cookies, disabled hardware acceleration. No extensions are loaded that need to be disabled. Firefox is using the default theme. There are no Add-Ons loaded. I've created a new downloads location and/or tried saving downloads to the desktop. All of those fixes I've gotten from a search for this problem. Nothing is working. Firefox on the computer I'm on now is working fine; this is happening to others. Any help would be appreciated.

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 15.0 r0
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • 5.1.30514.0
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.07
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • WebEx64 General Plugin Container Version 205
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version 2.2.0.55
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • iPhoto6
  • Allows for direct printing of PDF files from the browser.

Program

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:32.0) Gecko/20100101 Firefox/32.0

Yderligere information

Luk
FredMcD
  • Top 10 Contributor
4269 løsninger 59841 svar

Have you checked the source file? Have you tried downloading with another browser? Do you get any error messages? Do you run anti- virus and mal-ware scans?

Can you provide a link to one of the files?

Open the Downloads Manager <Control> J. Look for one of the files. What is the size listed (zero) ? Right click on that file and select Open Containing Folder. How is the file? Name, size . . . .

Do another download with the Download Manager showing. Watch the download. What happens?

Have you checked the source file? Have you tried downloading with another browser? Do you get any error messages? Do you run anti- virus and mal-ware scans? Can you provide a link to one of the files? Open the '''Downloads Manager <Control> J.''' Look for one of the files. What is the size listed (zero) ? Right click on that file and select '''Open Containing Folder.''' How is the file? Name, size''' . . . .''' Do another download with the '''Download Manager''' showing. Watch the download. What happens?

Spørgsmålsstiller

Thanks for your suggestions. Files download fine in Safari and/or Chrome. I never get any error messages when downloading. Only when trying to open after downloading in Firefox.

The file size is listed as zero. I don't have the Open Containing Folder option. Don't know if that's not a Mac thing. With the Download Window open in Firefox, the file will start to download (the little download arrow never turns blue) but then it'll stop and say Failed under the name of the document.

http://www.phps.org/editoruploads/files/LunchOrdering.pdf Above is a link to a file that won't download successfully in Firefox, but will in Safari or Chrome.

Thanks again for trying!

Thanks for your suggestions. Files download fine in Safari and/or Chrome. I never get any error messages when downloading. Only when trying to open after downloading in Firefox. The file size is listed as zero. I don't have the Open Containing Folder option. Don't know if that's not a Mac thing. With the Download Window open in Firefox, the file will start to download (the little download arrow never turns blue) but then it'll stop and say Failed under the name of the document. http://www.phps.org/editoruploads/files/LunchOrdering.pdf Above is a link to a file that won't download successfully in Firefox, but will in Safari or Chrome. Thanks again for trying!
FredMcD
  • Top 10 Contributor
4269 løsninger 59841 svar

So . . . The file is not downloading at all in Firefox.

https://support.mozilla.org/en-US/kb/cant-download-or-save-files

What to do if you can't download or save files If you can't download or save files with Firefox, this article explains the steps to take to fix this problem.

So''' . . . '''The file is not downloading at all in Firefox. '''https://support.mozilla.org/en-US/kb/cant-download-or-save-files''' What to do if you can't download or save files If you can't download or save files with Firefox, this article explains the steps to take to fix this problem.

Spørgsmålsstiller

Thanks again for trying. But I had found that article and already tried all of those suggestions and nothing has helped. I think we'll just abandon Firefox and use Safari or Chrome. But I really appreciate your efforts!

Thanks again for trying. But I had found that article and already tried all of those suggestions and nothing has helped. I think we'll just abandon Firefox and use Safari or Chrome. But I really appreciate your efforts!
MrsKinsey 0 løsninger 3 svar

I have this problem, too. When I download files, the file will be empty, and there will also be a file with the extension of .part that contains the actual file. Sometimes it will have the same name and other times it will have a string of letters and numbers for the file name. I do a rename to get rid of the .part file and I delete the bad, empty file. It's a pain to have to do all that.

I have this problem, too. When I download files, the file will be empty, and there will also be a file with the extension of .part that contains the actual file. Sometimes it will have the same name and other times it will have a string of letters and numbers for the file name. I do a rename to get rid of the .part file and I delete the bad, empty file. It's a pain to have to do all that.
FredMcD
  • Top 10 Contributor
4269 løsninger 59841 svar

MrsKinsey Try the replies above to see if that helps you.


Please go to the top of any Mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

'''MrsKinsey''' Try the replies above to see if that helps you. ------------------ Please go to the top of any '''Mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.'''
James
  • Top 25 Contributor
  • Moderator
1601 løsninger 11324 svar

Any support.mozilla.org web page you mean.

Any '''support.mozilla.org''' web page you mean.
FredMcD
  • Top 10 Contributor
4269 løsninger 59841 svar

OOps, My Bad.  :-(

OOps, My Bad. :-(