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Firefox keeps on crashing

Skrevet

bp-5bf1763c-4f0e-4f1a-921a-e94af2140725 bp-b867acfb-310e-45d3-b3e4-15aa82140725 bp-91e40e38-da77-4cc9-8630-c83862140725 bp-8351b800-e4d0-4b5e-9d13-9cc3d2140724

bp-5bf1763c-4f0e-4f1a-921a-e94af2140725 bp-b867acfb-310e-45d3-b3e4-15aa82140725 bp-91e40e38-da77-4cc9-8630-c83862140725 bp-8351b800-e4d0-4b5e-9d13-9cc3d2140724

Ændret af cor-el den

Yderligere systemdetaljer

Installerede plugins

  • Google Update
  • Unity Player 4.5.0f6
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Shockwave Flash 13.0 r0
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.30514.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.9
  • VLC media player Web Plugin 2.0.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Plugin for Wacom tablets.
  • Wacom Dynamic Link Library
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Program

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support-URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-GB/

Udvidelser

  • Adblock Plus 2.6.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Classic Theme Restorer 1.2.2 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Hotspot Shield Extension 3.42 (afproxy@anchorfree.com)
  • MeasureIt 0.4.13 ({75CEEE46-9B64-46f8-94BF-54012DE155F0})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Contribute Toolbar 6.0 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)
  • AVG Do Not Track 12.0.0.2189 ({F53C93F1-07D5-430c-86D4-C9531B27DFAF}) (Inactive)
  • AVG Safe Search 12.0.0.2222 ({1E73965B-8B48-48be-9C8D-68B920ABC1C4}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Grafik

  • adapterDescription: NVIDIA GeForce 210
  • adapterDescription2:
  • adapterDeviceID: 0x0a65
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 5-19-2014
  • driverDate2:
  • driverVersion: 9.18.13.3788
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 210 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Ændrede indstillinger

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1406235029
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1405004364

Diverse

  • User JS: Nej
  • Tilgængelighed: Ja
Luk
guigs 1072 løsninger 11697 svar

Thank you for reporting these crashes. It is not fun when your internet experience is interrupted by crashes. Two questions:

The third crash is from a flash plug in. Since you are on version 13, can you please update your flash plugin? Flash Plugin - Keep it up to date and troubleshoot problems

The last crash I can only find the same ally signature but nvd3dum.dll is in red. This is an nvidia driver normally, but it may be in the wrong folder. I would recommend running a virus scan as well. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Thank you for reporting these crashes. It is not fun when your internet experience is interrupted by crashes. Two questions: *Does this happen in safe mode? [[Troubleshoot Firefox issues using Safe Mode]] *Is this happening on a specific site? It looks like it is crashing on an accessibility feature. The third crash is from a flash plug in. Since you are on version 13, can you please update your flash plugin? [[Flash Plugin - Keep it up to date and troubleshoot problems]] The last crash I can only find the same ally signature but nvd3dum.dll is in red. This is an nvidia driver normally, but it may be in the wrong folder. I would recommend running a virus scan as well. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Spørgsmålsstiller

I've done a virus scan and it found no viruses and I ran the browser in safe mode and it still keeps crashing. Any ideas?

I've done a virus scan and it found no viruses and I ran the browser in safe mode and it still keeps crashing. Any ideas?
cor-el
  • Top 10 Contributor
  • Moderator
17691 løsninger 160067 svar

Those are accessibility (a11y) issues.

  • Firefox 31.0 Crash Report [@ mozilla::a11y::EventQueue::CoalesceReorderEvents(mozilla::a11y::AccEvent*) ]

Are you using special accessibility features on your computer?

Did you already update to Firefox 33 (Help > About)?

You can find the full version of the current Firefox 33.0 release in all languages and for all Operating Systems here:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Those are accessibility (a11y) issues. *Firefox 31.0 Crash Report [@ mozilla::a11y::EventQueue::CoalesceReorderEvents(mozilla::a11y::AccEvent*) ] Are you using special accessibility features on your computer? Did you already update to Firefox 33 (Help > About)? You can find the full version of the current Firefox 33.0 release in all languages and for all Operating Systems here: *https://www.mozilla.org/en-US/firefox/all.html Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Spørgsmålsstiller

It still happens in safe mode, but when I load up the new crashes, they're not accessibility crashes anymore. https://crash-stats.mozilla.com/report/index/ee1fbc3a-c430-4b4b-92b8-6c7872141023 https://crash-stats.mozilla.com/report/index/e3d2c9cc-f603-425f-be10-9328a2141023 https://crash-stats.mozilla.com/report/index/de1693cb-8f70-48b0-9e41-9ea4e2141022 https://crash-stats.mozilla.com/report/index/dfa3cd51-18b7-4e0d-a69a-d07382141023
user669794 59 løsninger 672 svar

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" Button reset . Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions and some Preferences.'' *Open websites will not be saved in Firefox versions lower than 25. To Reset Firefox do the following: '''For Firefox versions previous to 29.0:''' #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox"[[Image:Button reset]] button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. '''For Firefox 29.0 and above:''' #Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''.Now, a new tab containing your troubleshooting information should open. #At the top right corner of the page, you should see a button that says "Reset Firefox"[[Image:Button reset]]. Click on it. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.

Spørgsmålsstiller

I've resetted firefox and I'm still having the same problems, but it's happening less frequently than it did in October, but it still happens.

Three of the recent crashes are to do with flash but there's no newer version, one appears to be the failure to write a memory address and I don't know what the other one is.

https://crash-stats.mozilla.com/report/index/8df6dbc6-1a58-4043-ba60-543562141116 https://crash-stats.mozilla.com/report/index/968f2a62-b574-4eda-842f-9d67c2141116 https://crash-stats.mozilla.com/report/index/6c9d7c6f-fe7d-459c-a044-31e732141116 https://crash-stats.mozilla.com/report/index/6c9d7c6f-fe7d-459c-a044-31e732141116 https://crash-stats.mozilla.com/report/index/96cf7ac6-e221-4a98-98ef-d86182141116

I've resetted firefox and I'm still having the same problems, but it's happening less frequently than it did in October, but it still happens. Three of the recent crashes are to do with flash but there's no newer version, one appears to be the failure to write a memory address and I don't know what the other one is. https://crash-stats.mozilla.com/report/index/8df6dbc6-1a58-4043-ba60-543562141116 https://crash-stats.mozilla.com/report/index/968f2a62-b574-4eda-842f-9d67c2141116 https://crash-stats.mozilla.com/report/index/6c9d7c6f-fe7d-459c-a044-31e732141116 https://crash-stats.mozilla.com/report/index/6c9d7c6f-fe7d-459c-a044-31e732141116 https://crash-stats.mozilla.com/report/index/96cf7ac6-e221-4a98-98ef-d86182141116
guigs 1072 løsninger 11697 svar

desbest, awesome to hear that part of the issue was solved for crashes with the a11y (thanks corel!) the Flash plugin is still hanging. The last crash is an out of memory error.

Firefox uses too much memory or CPU resources - How to fix

Is it possible to also temporarily disable any flash blockers you may have, including Ad Block Plus to make sure it is not an add on interacting with a webpage you are visiting?

Thank you.

desbest, awesome to hear that part of the issue was solved for crashes with the a11y (thanks corel!) the Flash plugin is still hanging. The last crash is an out of memory error. [[Firefox uses too much memory (RAM) - How to fix]] Is it possible to also temporarily disable any flash blockers you may have, including Ad Block Plus to make sure it is not an add on interacting with a webpage you are visiting? Thank you.