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I installed it on a new computer and my password would not work for linking, now I can't log in on any of my devices and reset email does not get sent?????

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I have a new computer. I have installed beta. I run beta on 2 other computers a tablet and my phone. It instructed me that I needed to unlink other devices and start over. My credentials will not work and a reset email is not being sent. I would like to get my devices logged in and linked again. If it isn't possible I will reluctantly move back to Explorer. Mozilla has been so easy to use until now???? Very frustrating.

I have a new computer. I have installed beta. I run beta on 2 other computers a tablet and my phone. It instructed me that I needed to unlink other devices and start over. My credentials will not work and a reset email is not being sent. I would like to get my devices logged in and linked again. If it isn't possible I will reluctantly move back to Explorer. Mozilla has been so easy to use until now???? Very frustrating.

Valgt løsning

Hi bizebill, Thank you for your question. I understand that you would like to sync all of your devices. Please make sure that all of the devices are updated at least to version 29. If you were on a version before this, you will have to set up a new email and password with the new sync.

I hope this helps.

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Yderligere systemdetaljer

Installerede plugins

  • ActiveTouch General Plugin Container Version 105
  • Shockwave Flash 13.0 r0
  • Google Update
  • 5.1.30214.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • NPWLPG
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology

Program

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

Yderligere information

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guigs 1072 løsninger 11697 svar

Valgt løsning

Hi bizebill, Thank you for your question. I understand that you would like to sync all of your devices. Please make sure that all of the devices are updated at least to version 29. If you were on a version before this, you will have to set up a new email and password with the new sync.

I hope this helps.

Hi bizebill, Thank you for your question. I understand that you would like to sync all of your devices. Please make sure that all of the devices are updated at least to version 29. If you were on a version before this, you will have to set up a new email and password with the new sync. I hope this helps.