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I've tried everything, and Firefox is still slow to start and keeps crashing. Any advice would be appreciated.

Přidáno

Every time I start up Firefox it takes a very long time to load and it keeps crashing and freezing. I have tried everything that the troubleshooting pages suggest, but I'm still having problems. Any help would be appreciated.

Every time I start up Firefox it takes a very long time to load and it keeps crashing and freezing. I have tried everything that the troubleshooting pages suggest, but I'm still having problems. Any help would be appreciated.
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Další informace o systému

Nainstalované zásuvné moduly

  • Shockwave Flash 32.0 r0

Aplikace

  • Identifikace prohlížeče: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Více informací

WMagicModel
  • Top 25 Contributor
  • Administrator
6 řešení 114 odpovědí

Hi Kafreeman1076,

Sorry to hear about those problems with crashing and freezing. I take it you already looked into some of the knowledge based articles but I will link them just in case :

Troubleshooting article for crashing: Firefox crashes - Troubleshoot, prevent and get help fixing crashes {link}

Does it freeze/hang at startup? Firefox keeps crashing at startup {link}

Have you experienced crashes in Safe Mode?

Hi Kafreeman1076, Sorry to hear about those problems with crashing and freezing. I take it you already looked into some of the knowledge based articles but I will link them just in case : Troubleshooting article for crashing: [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] {link} Does it freeze/hang at startup? [[Firefox keeps crashing at startup]] {link} Have you experienced crashes in Safe Mode?
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cor-el
  • Top 10 Contributor
  • Moderator
17416 řešení 157366 odpovědí

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page. *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter
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