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Why does Firefox crash when viewing a large file in browser?

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  • 1 má tento problém
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Every time I view this online PDF in Box. URL: https://irvine.app.box.com/files/0/f/4739860933/1/f_38507962849, and scroll down the pages, Firefox crashes. It's an 157-pg document with pictures and it only crashes when I view this file online in Box. Attached is the crash log and a screenshot. Please help!

AdapterDeviceID: 0x1616 AdapterDriverVersion: 10.18.14.4206 AdapterSubsysID: 222717aa AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:41.0.1 AvailablePageFile: 9627836416 AvailablePhysicalMemory: 1698385920 AvailableVirtualMemory: 479211520 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 42205184 BreakpadReserveSize: 67108864 BuildID: 20150929144111 CrashTime: 1444349810 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1443741377 JSOutOfMemory: Reported Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 222717aa, AdapterDriverVersion: 10.18.14.4206 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ WebGL- EGL- EGL+ GL Context- GL Context+ WebGL+ OOMAllocationSize: 2952244 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 608586 StartupTime: 1444349593 SystemMemoryUsePercentage: 79 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150929144111","version":"41.0.1","vendor":"Mozilla","platformVersion":"41.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7872,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"en-US"},"hdd":{"profile":{"model":"LITEON IT L8T-256L9G","revision":"6887901"},"binary":{"model":"LITEON IT L8T-256L9G","revision":"6887901"},"system":{"model":"LITEON IT L8T-256L9G","revision":"6887901"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"222717aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.14.4206","driverDate":"4-29-2015","GPUActive":true}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}]}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>"}},"profile":{"creationDate":16573},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"41.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16505,"updateDay":16709},"activePlugins":[{"name":"Adobe Acrobat","version":"15.8.20082.15957","description":"Adobe PDF Plug-In For Firefox and Netscape 15.8.20082","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16619},{"name":"Adobe Acrobat","version":"10.1.15.11","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.15","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16612},{"name":"Google Update","version":"1.3.28.15","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16693},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16093},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16644},{"name":"Microsoft Office 2013","version":"15.0.4703.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16548},{"name":"Adobe Acrobat","version":"15.8.20082.15957","description":"Adobe PDF Plug-In For Firefox and Netscape 15.8.20082","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16619},{"name":"Java(TM) Platform SE 8 U60","version":"11.60.2.27","description":"Next Generation Java Plug-in 11.60.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_60","application/x-java-bean;jpi-version=1.8.0_60","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.60.2","application/x-java-applet;javafx=8.0.60"],"updateDay":16699},{"name":"Java Deployment Toolkit 8.0.600.27","version":"11.60.2.27","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16699},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-4.0.5"],"updateDay":16042},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":16042},{"name":"Shockwave Flash","version":"19.0.0.185","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16700},{"name":"Citrix Online Web Deployment Plugin 1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":16707},{"name":"ActiveTouch General Plugin Container","version":"29.13.2015.428","description":"ActiveTouch General Plugin Container Version 105","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-atgpc-plugin"],"updateDay":16588}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"13","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16507428864 TotalPhysicalMemory: 8254656512 TotalVirtualMemory: 4294836224 URL: https://irvine.app.box.com/files/0/f/4739860933/1/f_38507962849 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0.1

Every time I view this online PDF in Box. URL: https://irvine.app.box.com/files/0/f/4739860933/1/f_38507962849, and scroll down the pages, Firefox crashes. It's an 157-pg document with pictures and it only crashes when I view this file online in Box. Attached is the crash log and a screenshot. Please help! AdapterDeviceID: 0x1616 AdapterDriverVersion: 10.18.14.4206 AdapterSubsysID: 222717aa AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:41.0.1 AvailablePageFile: 9627836416 AvailablePhysicalMemory: 1698385920 AvailableVirtualMemory: 479211520 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 42205184 BreakpadReserveSize: 67108864 BuildID: 20150929144111 CrashTime: 1444349810 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1443741377 JSOutOfMemory: Reported Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 222717aa, AdapterDriverVersion: 10.18.14.4206 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ WebGL- EGL- EGL+ GL Context- GL Context+ WebGL+ OOMAllocationSize: 2952244 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 608586 StartupTime: 1444349593 SystemMemoryUsePercentage: 79 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150929144111","version":"41.0.1","vendor":"Mozilla","platformVersion":"41.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7872,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"en-US"},"hdd":{"profile":{"model":"LITEON IT L8T-256L9G","revision":"6887901"},"binary":{"model":"LITEON IT L8T-256L9G","revision":"6887901"},"system":{"model":"LITEON IT L8T-256L9G","revision":"6887901"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"222717aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.14.4206","driverDate":"4-29-2015","GPUActive":true}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}]}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>"}},"profile":{"creationDate":16573},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"41.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16505,"updateDay":16709},"activePlugins":[{"name":"Adobe Acrobat","version":"15.8.20082.15957","description":"Adobe PDF Plug-In For Firefox and Netscape 15.8.20082","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16619},{"name":"Adobe Acrobat","version":"10.1.15.11","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.15","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16612},{"name":"Google Update","version":"1.3.28.15","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16693},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16093},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16644},{"name":"Microsoft Office 2013","version":"15.0.4703.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16548},{"name":"Adobe Acrobat","version":"15.8.20082.15957","description":"Adobe PDF Plug-In For Firefox and Netscape 15.8.20082","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16619},{"name":"Java(TM) Platform SE 8 U60","version":"11.60.2.27","description":"Next Generation Java Plug-in 11.60.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_60","application/x-java-bean;jpi-version=1.8.0_60","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.60.2","application/x-java-applet;javafx=8.0.60"],"updateDay":16699},{"name":"Java Deployment Toolkit 8.0.600.27","version":"11.60.2.27","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16699},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-4.0.5"],"updateDay":16042},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":16042},{"name":"Shockwave Flash","version":"19.0.0.185","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16700},{"name":"Citrix Online Web Deployment Plugin 1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":16707},{"name":"ActiveTouch General Plugin Container","version":"29.13.2015.428","description":"ActiveTouch General Plugin Container Version 105","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-atgpc-plugin"],"updateDay":16588}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"13","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16507428864 TotalPhysicalMemory: 8254656512 TotalVirtualMemory: 4294836224 URL: https://irvine.app.box.com/files/0/f/4739860933/1/f_38507962849 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0.1