Sorry to hear about the crashes.

If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page (or from disk), and then post some of the recent ones here.

The crash reports would help us in giving you an individual diagnosis, but if these are nearly instant startup crashes, let me mention something that is "going around" in case you have this problem:

Firefox is crashing within seconds of startup if you have either of the Applian Technologies programs Freecorder or Replay Media Catcher in combination with Norton security software (and possibly some other security software).

If you have either of those Applian programs and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

If you prefer not to uninstall the program, a few other users said using the msconfig program to prevent FlvSrvc.exe from running at startup bypassed the problem. See: http://windows.microsoft.com/en-us/windows/using-system-configuration

I do not have the Mozilla Crash Form or cannot find it. I uninstalled and restarted windows without success. Could not find FlvSrvc.exe in msconfig.

Joe Hasapes

The Mozilla Crash Reporter form is a dialog that comes up after many kinds of Firefox crashes. It has a comment section where you can explain what was going on at the time of the crash and a button to submit the data to Mozilla.

For other crashes, you may get a dialog from Windows which has a completely different set of choices, such as shut down, shut down and restart, research the problem, etc. This dialog doesn't send any data to Mozilla.

In rare cases, you may get no dialog or a blue screen of death.

Do any of those sound familiar?

Another user with the combination of Norton and Webroot reported startup crashes with only the Windows dialog and we haven't been able to sort that out. Perhaps there is a problem with that combination. Are both Norton and Webroot set to do "real time" detection? Could you try using only Norton?

1. No, the Crash reporter etc is something I haven't seen. 2. However, shutting off the "Protected Mode" for the Mozila update in Webroot worked. I shut down various features in Webroot individually and hit upon the one that worked.

Thanks for your help.