Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Learn More

How to cure inaccessible 'about:accounts' in new FF on Win XP?

  • 4 odpovědi
  • 5 má tento problém
  • 12 zobrazení
  • Poslední odpověď od AffBill

more options

Clicking on 'Sign in to Sync' in Menu attempts to connect to 'about:accounts' and fails with a '500' error, as does trying to enter that url directly in the browser (just updated to the latest one). Disconnected this browser from the account and deleted the old account, which worked (two days ago) but now cannot get back to the setup screen to move to the new Sync version. Have two Win 7 machines that I updated to the new Sync without issue. Also went through the 'about:config' settings on this browser and reset all the entries containing 'sync'. Starting in Safe mode doesn't help. Been using the old version for 10 years, including the older add-on, but finally had to change because the old username wasn't an e-mail address and couldn't be used to access the new version. Can you do a flag reset to open it back up?

Clicking on 'Sign in to Sync' in Menu attempts to connect to 'about:accounts' and fails with a '500' error, as does trying to enter that url directly in the browser (just updated to the latest one). Disconnected this browser from the account and deleted the old account, which worked (two days ago) but now cannot get back to the setup screen to move to the new Sync version. Have two Win 7 machines that I updated to the new Sync without issue. Also went through the 'about:config' settings on this browser and reset all the entries containing 'sync'. Starting in Safe mode doesn't help. Been using the old version for 10 years, including the older add-on, but finally had to change because the old username wasn't an e-mail address and couldn't be used to access the new version. Can you do a flag reset to open it back up?

Zvolené řešení

You can check if DOM Storage is enabled.

Přečíst dotaz v kontextu 👍 1

Všechny odpovědi (4)

more options
more options

Any call to the 'accounts' url returns the same '500' error. Stack:


"Critical error:" 902d7ee8.main.js:19:12551

TypeError: this.window.sessionStorage is null Stack trace: G<.initialize@https://accounts.firefox.com/scripts/902d7ee8.main.js:14:8035

b.Router@https://accounts.firefox.com/scripts/902d7ee8.main.js:7:3574

J/d<@https://accounts.firefox.com/scripts/902d7ee8.main.js:7:8079

L.prototype.initializeRouter@https://accounts.firefox.com/scripts/902d7ee8.main.js:19:17253

F@https://accounts.firefox.com/scripts/902d7ee8.main.js:7:11863

E@https://accounts.firefox.com/scripts/902d7ee8.main.js:7:11817

l@https://accounts.firefox.com/scripts/902d7ee8.main.js:7:9873


Reminder - login process worked fine until I deleted the old account. Thanks! Bill

more options

Zvolené řešení

You can check if DOM Storage is enabled.

more options

Don't know what turned it off, but thanks so much Superman!