Buddy Program-Support Forum Overview

Článek dosud nikdo nepřeložil. Připojte se k nám a pomozte jej přeložit!

Summary

This article is to help buddies teach their trainees how to answer in the support forum. Below is a checklist, which buddies should cover with their trainees and some links that buddies can give to their trainees or use them.

Overview

This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.

  • Checking the question tags and system details
  • Understanding the question
  • Replying to the question
  • Using canned response
  • Using knowledge base articles
  • Report abuse the spam user and questions
  • Editing the replied answer

Useful Links

Video



Share this article: http://mzl.la/181NDFk

Byl tento článek srozumitelný? Počkejte prosím...

Tito lidé pomohli se sepsáním tohoto článku: iamjayakumars, rabbihossain. Můžete též pomoci - přečtěte si jak.