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Avoid and report Mozilla tech support scams

Mozilla does not provide telephone support and does not charge for software downloads, upgrades or technical help. Learn more.

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Firefox Accounts on support.mozilla.org

Frequently asked questions about Firefox Accounts on Mozilla Support.

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Filelink for Large Attachments

Messages with large attachments are often rejected by mail servers. Thunderbird can use web-based storage services to send large file attachments.

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Permission request messages for Thunderbird extensions

More information about each permission request you may encounter when installing an extension into Thunderbird.

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Profiles - Where Thunderbird stores your messages and other user data

Thunderbird saves personal information such as messages, passwords and user preferences in a set of files called a "profile".

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Blocking a sender

This article explains how to block a particular sender in Thunderbird.

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Password Manager - Remember, delete and change passwords in Thunderbird

The Thunderbird Password Manager securely stores your username and passwords. Learn how to save, view, delete and edit your passwords.

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How do I create a screenshot of my problem?

A user's guide to creating a screenshot of their problem for uploading to the support forum.

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Thunderbird and Gmail

Thunderbird can be set up to work seamlessly with Google's Gmail. Messages will be synchronized between your local version of Thunderbird and web-based Gmail.

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Moving Thunderbird Data to a New Computer

How to move Thunderbird data (accounts, messages, passwords) to a new computer.

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Remote Content in Messages

This page explains the privacy implications of allowing remote content like images to be displayed in email messages.

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Keyboard Shortcuts TB

Keyboard shortcuts are quick key combinations that replace mouse navigation. This is a list of commonly used keyboard shortcuts in Thunderbird.

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How to create and use mailing lists on Thunderbird

A mailing list is used to send one email to a group of contacts. This article explains how to create and use mailing lists in Thunderbird.

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New in Thunderbird 78.0

Illustrated overview of user facing changes in Thunderbird 78.

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What is the Mozilla Maintenance Service?

Firefox and Thunderbird install Mozilla Maintenance Service to allow seamless background updates. Learn how it works and how to disable or remove it.

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Signatures

This article explains how to create and use custom signatures (text or images that are automatically appended to messages).

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Automatic Account Configuration

Setting up a new account with Thunderbird is easy. All you need to do is provide your user name and password for your email provider and your email address.

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IMAP Synchronization

IMAP stands for the Internet Message Access Protocol. It enables a mail client (such as Thunderbird) to access messages stored on a mail server. It is more modern and fully featured than POP (Post Office Protocol), which is the other major protocol for accessing mail messages. Most email providers now support IMAP. To see whether your account uses IMAP or POP, check the Server Settings page in the Account Settings.

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Cannot receive messages

If you cannot receive messages, this page provides a series of steps you can use to check for common problems.

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Adding a holiday calendar

Learn how to add a list of holidays to your calendar in Thunderbird.