Thunderbird Community Forum

I use T-bird for my email accounts and have for decades. This includes accessing an enterprize version (work) as well as basic personal gmails and even another non-google web based email account. I'm an ardent fan. I recently had to reinstall on wiped/cleaned laptop (workplace IT situation). Since then, the 2-factor authorizations have been creating problems. Including: a pop-up whenever I open T-Bird on my laptop, requiring me to sign-in to a ghost Google account. This would be less of a problem if either:

1] the account in the pop-up window hadn't been disabled over a year ago, OR
2] I could change the account in the pop-up to one I still have (can't) 

3] PS: yes, my settings for my other google accounts are at SSL/TLS & OAuth2 (except for the one that requires 4]PPS: No, the ghost account is not listed as one of my 6 accounts in T-Bird, and it was deleted long before I had to re-install T-Bird on the newly wiped hard drive... 5] I cannot log into the ghost account and disable the 'sign-in with google' option, because it's disabled/shuttered/NoLongerLive. 6] Yes, I've cleared the cache. Multiple times. 7] Yes, I've updated to the most recent T-Bird (158.0)

The popup only happens with T-bird, and only on one laptop (ot others I use, which also have T-Bird). I really don't think this is a problem at the google end, much as I'd be happy to blame them.

• MY QUESTION*: Where would T-bird, supposedly a fresh install on a recently wiped drive, be pulling the ghost of a previous account as part of the 2-factor authentifications, from? Would it be in the Config Editor? Bottom line: How can I make it stop?

The issue is that the text I type into the top level of account settings, which has Account Name, and Default Identity, doesn't save. Initially I entered the email address and Thunderbird found the correct details, but I was creating seven new accounts and was going to come back later and fill in the details. However, the details on this page don't stick, wand it reverts to blank entries (as shown in the attached image), and each account's name defaults to the email address. It's awkward because if I create a new message it won't add a signature because that gets cleared with the other details on this page.

This might be related to an earlier question I asked Delete Account button doesn't work. since it's on the same page as the DELETE button. This suggests to me that there's a script engine that I'm missing on my PC. This is only a guess. I use Fire Fox as my main browser, and Vivaldi as a backup. As I say, this is only a guess.

Отсутствует список серверов исходящих сообщений. При попытке добавить сервер после заполнения всех полей и нажатия кнопки ОК ничего не происходит.

//

The list of outgoing mail servers is missing. When attempting to add a server, nothing happens after filling in all the fields and clicking the OK button.

I created a new email account but during the setup the account got added with incomplete login details.I am trying to delete this account so I can recreate the same, but it cannot be deleted. I tried running as administrator as suggested on google but this also did not succeed. Now I realize that the new account which I was trying to create has merged with my default account and corrupted this account as well. Now I am unable to delete both these accounts.

I am stuck badly as my default account is not allowing me to send emails. Please help me.

Hello, I have a problem with Mozilla Thunderbird. After adding a new email account, it works correctly, but after closing and restarting Thunderbird, the account disappears completely.

In the Thunderbird profile folder, there is no standard prefs.js file. Instead, I have multiple files such as prefs-1.js, prefs-2.js, prefs-3.js, etc.

I use Windows 11 with McAfee. I found information suggesting that this issue may occur when security software prevents Thunderbird from correctly saving or updating prefs.js. I have now completely disabled McAfee.

Could you please advise me how to safely restore the correct prefs.js file and make Thunderbird save the account configuration properly?

Hi,

I am having trouble deleting an email account in Thunderbird and hope you can help me resolve this issue.

When I click the "Delete" button, nothing happens. The "Set as Default" option is also unresponsive. I have already tried running Thunderbird as an administrator, but the problem persists.

Additionally, I tried setting up the account on my phone using QR codes, but it fails to load all my accounts. Out of 5 QR codes, Thunderbird only successfully scans 3, no matter what I try.

It seems like there might be a bug or corrupt profile data causing this, but I cannot locate the root cause. Could you please advise on how to fix this or manually remove the account?

Best regards,

I installed Thunderbird. Added 3 email accounts successfully. 4th one glitched and sent me down a rabbit hole.

The 4th email address appears on my list but I get an error message.

Login to server imap.mail.yahoo.com with username ______@yahoo.com failed.

I want to delete an account.

When I go to the account (which is not the default btw) and I click the red "Delete" button, nothing happens. No dialog, no nothing. I could click it all day, it's just a button. The click handler for it is clearly not working. It's either trying to call the wrong method, or the method is erroring out. It's just a button, being clicked.

Is there a way to manually delete an account from my Thunderbird without trying to use this **very clearly broken** button?

I have version 156. There is no account actions button so there is no "remove account" interface any longer. I have searched the internet high and low already and am at my wits end on this.

It really should be as easy as "Click the Delete button under Account Settings and then click confirm."

I've also seen several other people online post this exact same issue without resolution. What's up?

If you don't know the answer, please don't waste my time with "maybe this" or "maybe that" answers.

Thank you.

I'm trying to remove a couple accounts that I no longer use in Thunderbird. A window keeps popping up asking for a password, but the mail service is no longer available. When I click on the red delete button for that account, nothing happens. I've deleted all the mail in one of them which I was able to do as I thought I might need to do that first, but I still can't delete it after that. The other one won't even let me delete the emails. How do I delete these so I stop getting asked to put in a password for accounts that are no longer valid and I don't want anymore?

The authentication is not working with many of the directions I have found online. I create an app password from logging into AOL website and have no where to put the password. If the password request is made is does not accept the password. Things aren't where the direction indicate. Getting the connection to request the password sometimes works but no password works. I tried the app password and rejected and multiple other password don't work.

Based on the latest version of Thunderbird where things seem to be changed, how to specifically set up this new authentication.

It's driving me crazy,

Thanks...Carl

I am trying to add IdeasDale@zohomail.com to my Thunderbird email. It is set as Incoming – imap -- Port: - 993 Server: - imap.zoho.com Outgoing – smtp –- Port: - 465 Server: - smtp.zoho.com

I recently installed a new computer and can't create a pop3 account. Always gives me this error when i enter my correct password: Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI]Minder tonenComponent returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nsIIOService.newURI] imap account creation does work.

BUENOS DÍAS, INSTALE EL THUNDERBIRD EN MI LAPTOP, PERO POR ERROR COPIE UNA DIRECCION EQUIVOCADA,, AL INTENTAR ELIMNIARLA NO HE PODIDO POR NINGUN MEDIO, NO ME APARACE LA OPCION "Operaciones sobre la cuenta" SOLO ME SALE UNA VENTANA CON LA OPCION ESTABLECEER COMO PREDETERMINIDA Y ELMINAR PERO AL QUERER HACERLO NO SE ELIMINA.

HE ACUDIDO A NUMEROSOS VIDEOS PERO NINGUNO FUNCIONA, ME SALE UNA VENTANA EN LA PARTTE INFERIOR DERECHA QUE INDICA QUE MOZILLA NO PUEDO CONECTAR CON SERVIDOR.

HE IDO A CONFIGURACION DEL SERVIDOR, HE SEGUIDO TODOS LOS PASOS PERO NO PUEDO ELIMINAR, QUIZAS ESTE HACIENDO ALGO MAL.

YA EJECUTE COMO ADMINITRADOR, VERIFIQUE EL TEMA DE LOS CALENDARIOS Y NADA.

ESPERO QUE ALGUIEN ME PUEDA AYUDAR, QUEDO AGRADECIDO DE ANTEMANO.

My computer crashed and cannot recover anything from it. I cannot remember where my e-mail is. I remembered Yahoo and got my account back in that but cannot remember how to get back into my Thunderbird acccount. I remember my address but that isn't doing me any good without the actual e-mail account.

A hacker got into one of my accounts. All emails to all accounts do not get past the Yahoo and Google servers and I've only been able to restore service through principal account. How can I save my data and correct the compromised settings?

After a keyboard accident I am left with this situation. Lin found the toggle problem with F8. Wxie suggested the password but the password is correct. Thanks to both of them. It seems the problem is the missing M in .com .It might be in the DNS but I don't seem to have anything to try except to try to recreate the account. If I try that I fear I will only exacerbate the situation. I have had this email for many years. This stared 08/08/2026 I have been searching daily for a solution. Like most things digital it is probably a simple fix if you know how. I don't.

When selecting which email account to send FROM, the drop down shows a number of old email accounts. These accounts have been deleted. There are no details showing under the "account settings" or "Outgoing server." Which file stores the mail server information and where is it? I currently have around forty different email accounts across five mail servers.

Best regards