Showing questions tagged:

Edit incoming mail subject line

I wish the subject line in an email would be editable ala Office Outlook. I make frequent online orders and the acknowledgment emails often simply have a subject line suc… (read more)

I wish the subject line in an email would be editable ala Office Outlook. I make frequent online orders and the acknowledgment emails often simply have a subject line such as, 'Thanks for your Order' 'Order delivered' 'We got your Order'. That tells me very little. If I could add something like, 'Best Buy - backup ups battery', 'eBay - head phones', 'Walmart - house wares' that would make life much simpler. --Don

Solved 3

What happened to my 85 emails in my INBOX when applying the message filters on this file

Yesterday I downloaded 90 emails from my mail server. Only 5 of them were filtered correctly. Upon reviewing the remaining 85 emails, I observed that many of them "shou… (read more)

Yesterday I downloaded 90 emails from my mail server. Only 5 of them were filtered correctly.

Upon reviewing the remaining 85 emails, I observed that many of them "should" have been filtered. So I opened up the Tools - Message Filters and applied the filtering to the INBOX file.

Almost immediately, all 85 emails disappeared. They were not in the Trash folder, nor were they visible in any other folder or mail box that I could see.

It was recommended to apply the "repair" to the INBOX which I tried; However, all that happened was 318 older emails that I have processed a few days before reappeared in the INBOX. Which interestingly would not sort by the date indicated for the email; they would only sort by subject and sender.

It was further recommended to close TB, and delete the INBOX.msf file. Which I did do. In addition, I also restored the INBOX to the previous days file using my daily backup files. That file shows 101,076 kb of info contained in it.

I reopened TB to find once again nothing in the INBOX, and when I tried to re-run the get msgs aspect, the result was the system telling me there were no email messages to collect.

Yet I know the same 90 emails are still sitting in the mail server system.

Why did this happen?

Where did the 85 emails in the INBOX go to?

Why isn't the set of 2200++ email filters not automatically filtering all emails once they are collected, and distributing them to the appropriate email file folder / mail box?

What recommendations are available to help me resolve this situation and prevent it from happening again?

Also, I have a txt and html file of the 8 Jul 2026 filter report. Why can't I upload said files along with this set of information? Why are attachments only restricted to image files?

Thank

Solved 3 20

Adding items to the files & attachment section

Hi, I use Thunderbird 152.0.1 (64-Bit) and I only have three items in the files & attachment section of general settings (JPG, PDF, Excel). How can I add more items,… (read more)

Hi,

I use Thunderbird 152.0.1 (64-Bit) and I only have three items in the files & attachment section of general settings (JPG, PDF, Excel). How can I add more items, for other file types? Is there an easy way to do this or does this mean I have to deep dive into the configuration of Thunderbird?

And would it be possible to add an item to declare that website links in e-mails have to be opened with Firefox in private mode, which is not the standard browser on my machine?

Thx!

Solved 2 10

trouble creating an identity

I am trying to add a new identity, I already have 3, so perhaps there is a limit? I have created the identity under manage identities with no problems. However, the new… (read more)

I am trying to add a new identity, I already have 3, so perhaps there is a limit? I have created the identity under manage identities with no problems. However, the new identity does not appear in Thunderbird, where the others are. The address is not recognized, and does not receive emails. I feel like I have missed a fundamental step but have followed the help instructions & cannot see what I am doing wrong. Ive checked and the program is up to date. I hope someone can offer advice thanks Anne

Solved 9 19

Signature does not apply when I forward an email.

My signature does not populate when I try to forward an email. I cannot even find an option to manually add my signature. My signature will populate when I write a new em… (read more)

My signature does not populate when I try to forward an email. I cannot even find an option to manually add my signature.

My signature will populate when I write a new email or I reply to emails.

Is there a fix for this?

Charles

Solved 3 10

Long Latency in Thunderbird

TB has started to exhibit terribly long latency lags I'll be working on TB, and then it hangs for 5-10-15 seconds, if I click on a new feature, the screen goes gray until… (read more)

TB has started to exhibit terribly long latency lags

I'll be working on TB, and then it hangs for 5-10-15 seconds, if I click on a new feature, the screen goes gray until the latency resolves. Also get the Windows timeout error notice (see image)

After 10-15 seconds, TB resolves on its own and works OK for a little while, but then goes latent again after maybe 1-2 minutes. This is consistent last couple days. I've rebooted, cleaned caches, etc.. and the rest of the Win 11 PC is working fine, fast, no latency in any other program.

I asked my email providers if they were having IMAP issues, but everything OK on their end.

Ideas? TB v. 140.11.1esr (64-bit)

Solved 4 79

delete email from inbox

I have 4 email account. One account will not allow me to delete or send to junk box. When I press delete nothing happens. The emails (at least 30) that came in are marked… (read more)

I have 4 email account. One account will not allow me to delete or send to junk box. When I press delete nothing happens. The emails (at least 30) that came in are marked junk too. The other 3 account work fine. I have had these 4 account for years and never had a problem. I have done a complete scan with Norton and nothing came up. Thank You in advance

Solved 2 30

The New Email Add Recipient folder is empty and contents moved to People Folder. Need to move them back!

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the AD… (read more)

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the ADD RECIPIENT page appears and a list of people and their email addresses normally appear.

THERE IS NO LIST OF PEOPLE AND EMAIL ADDRESSES. They have been moved to the PEOPLE folder on the left side tool bar below the top MAIL icon. The email list in the PEOPLE folder is still in tact

My question is how do I correct this error which appears to have happened during an update.

One would think if you highlight the PEOPLE email list it could be moved back to the ADD RECIPIENT list but that does not appear to be possible.

What is the solution????????

Locked 3 30

Move email contacts from People folder back to New Email Add Recipient folder do to Mozilla update error.

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the AD… (read more)

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the ADD RECIPIENT page appears and a list of people and their email addresses normally appear.

THERE IS NO LIST OF PEOPLE AND EMAIL ADDRESSES. They have been moved to the PEOPLE folder on the left side tool bar below the top MAIL icon. The email list in the PEOPLE folder is still in tact

My question is how do I correct this error which appears to have happened during an update.

One would think if you highlight the PEOPLE email list it could be moved back to the ADD RECIPIENT list but that does not appear to be possible.

What is the solution????????

Locked 3 50

Move Firefox PEOPLE folder email list back to the NEW EMAIL ADD RECIPIENT folder which disappeared.

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the AD… (read more)

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the ADD RECIPIENT page appears and a list of people and their email addresses normally appear.

THERE IS NO LIST OF PEOPLE AND EMAIL ADDRESSES. They have been moved to the PEOPLE folder on the left side tool bar below the top MAIL icon. The email list in the PEOPLE folder is still in tact

My question is how do I correct this error which appears to have happened during an update.

One would think if you highlight/select the PEOPLE email list it could be moved back to the ADD RECIPIENT list/folder but that does not appear to be possible.

What is the solution????????

Locked 1 50

Connection was refused

Everything has been fine for several years but this morning I now get error: TB could not connect to server mail.twc.com, the connection was refused. Spectrum says everyt… (read more)

Everything has been fine for several years but this morning I now get error: TB could not connect to server mail.twc.com, the connection was refused. Spectrum says everything is good on their end. What do I have to do to "fix" Thunderbird? I can't send or receive any emails from 5 accounts with Spectrum and the emails are there when I log in at WebmailSpectrum.net..

Solved 2 60

Unexpected Backup Behaviour

I just deleted the folder C:\Users\alan\AppData\Roaming\Thunderbird and replaced it with a backup I made a few days ago. To my surprise, when I opened Thunderbird, I coul… (read more)

I just deleted the folder C:\Users\alan\AppData\Roaming\Thunderbird and replaced it with a backup I made a few days ago. To my surprise, when I opened Thunderbird, I could see messages that I'd downloaded today. What is going on?

Solved 3 70

Calendar sync error: "status.Settings.138"

Trying to sync my outlook and gmail calendars in Thunderbird 140.10.1 and consistently getting an error I haven't seen before: "status.Settings.138". Event log reads: R… (read more)

Trying to sync my outlook and gmail calendars in Thunderbird 140.10.1 and consistently getting an error I haven't seen before: "status.Settings.138". Event log reads: Request: <Settings xmlns='Settings'> <DeviceInformation> <Set> <Model>Computer</Model> <FriendlyName>TbSync%20on%20Device%20fc68426d642076cda9a60b0dd8f3</FriendlyName> <OS>WINNT</OS> <UserAgent>Thunderbird%20ActiveSync</UserAgent> </Set> </DeviceInformation> </Settings>

Response: <Settings xmlns='Settings'> <Status>138</Status> </Settings>

Solved 2 157