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Crashing on startup Win 11

Firefox has just started crashing on startup every time I try to open it out of the blue with no changes to anything in the browser. I've tried opening in troubleshooting… (read more)

Firefox has just started crashing on startup every time I try to open it out of the blue with no changes to anything in the browser. I've tried opening in troubleshooting mode, still crashes instantly. I've refreshed, revo uninstalled and cleaned everything firefox related off my system and reinstalled but still have the exact same issue with a fresh install.


I managed to get the crash log from the backed up folders when it reinstalled. Any suggestions?


crash.main.3

1670088662

fbd2ad10-c248-431b-b993-7088ce929a8d

{"AdapterDeviceID":"0x73df","AdapterDriverVersion":"31.0.12029.10015","AdapterSubsysID":"66011eae","AdapterVendorID":"0x1002","Add-ons":"formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:107.1.0,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.2,addons-search-detection%40mozilla.com:2.0.0,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9,ddg%40search.mozilla.org:1.1","AvailablePageFile":"30751068160","AvailablePhysicalMemory":"28039573504","AvailableVirtualMemory":"138522591469568","BackgroundTaskMode":"0","BlockedDllList":"","BuildID":"20221128144904","CPUMicrocodeVersion":"0x26","ContentSandboxCapable":"1","ContentSandboxLevel":"6","ContentSandboxWin32kState":"Win32k Lockdown enabled -- default value is true","CrashTime":"1670088662","DOMFissionEnabled":"1","DOMIPCEnabled":"1","ExperimentalFeatures":"devtools.inspector.compatibility.enabled","GPUProcessLaunchCount":"1","GPUProcessStatus":"Running","HeadlessMode":"0","InstallTime":"1669865234","LauncherProcessState":"0","MinidumpSha256Hash":"51bc9c70e924a438bf4b6828bcc83b340fd9cbd9b80b33bd22ad8138b8cd928a","Notes":"\nFP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"0","SecondsSinceLastCrash":"8","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=107.0.1&buildid=20221128144904","StackTraces":{"crash_info":{"address":"0xffffffffffffffff","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"modules":[{"base_addr":"0x7ffcca2e0000","code_id":"6384DBD073e4000","debug_file":"xul.pdb","debug_id":"04E5FCC92CEAEC1A4C4C44205044422E1","end_addr":"0x7ffcd16c4000","filename":"xul.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffcf0780000","code_id":"6384DAA1222000","debug_file":"nss3.pdb","debug_id":"2F9F8CF8954FE95B4C4C44205044422E1","end_addr":"0x7ffcf09a2000","filename":"nss3.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffcf0c40000","code_id":"6384DA8Ab6000","debug_file":"mozglue.pdb","debug_id":"F7711B5F440BC7E74C4C44205044422E1","end_addr":"0x7ffcf0cf6000","filename":"mozglue.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffda5120000","code_id":"F5FC15A3111000","debug_file":"ucrtbase.pdb","debug_id":"A3F6745C6328B7866DD6274B30A35BA11","end_addr":"0x7ffda5231000","filename":"ucrtbase.dll","version":"10.0.22621.608"},{"base_addr":"0x7ffda6a10000","code_id":"2EE8ABD0c2000","debug_file":"kernel32.pdb","debug_id":"CFDB74A3879450D4C3ABDC9A45327D3F1","end_addr":"0x7ffda6ad2000","filename":"kernel32.dll","version":"10.0.22621.755"},{"base_addr":"0x7ffda7cf0000","code_id":"8A328C67214000","debug_file":"ntdll.pdb","debug_id":"49F757E05C19DD09795740D5F2B050E71","end_addr":"0x7ffda7f04000","filename":"ntdll.dll","version":"10.0.22621.755"}],"status":"OK","threads":[{"frames":[{"ip":"0x7ffcf08e7cc9","module_index":1,"trust":"context"},{"ip":"0x7ffcf08ad28e","module_index":1,"trust":"cfi"},{"ip":"0x7ffcf08b6890","module_index":1,"trust":"cfi"},{"ip":"0x7ffccb55cbc4","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf0781497","module_index":1,"trust":"cfi"},{"ip":"0x7ffccbd65995","module_index":0,"trust":"cfi"},{"ip":"0x7ffccbaaa8c1","module_index":0,"trust":"cfi"},{"ip":"0x7ffccbaa89b4","module_index":0,"trust":"cfi"},{"ip":"0x7ffccacbb9ae","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf098d4a7","module_index":1,"trust":"scan"},{"ip":"0x7ffda6a20bff","module_index":4,"trust":"scan"},{"ip":"0x7ffcca2ff2bd","module_index":0,"trust":"scan"},{"ip":"0x7ffccab24516","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf07f03eb","module_index":1,"trust":"cfi"},{"ip":"0x7ffcf0808cd0","module_index":1,"trust":"cfi"},{"ip":"0x7ffda5149362","module_index":3,"trust":"cfi"},{"ip":"0x7ffda6a2244c","module_index":4,"trust":"cfi"},{"ip":"0x7ffcf0c5fb37","module_index":2,"trust":"cfi"},{"ip":"0x7ffda7d4dfb7","module_index":5,"trust":"cfi"}]}],"unloaded_modules":[{"base_addr":"0x7ffd91e20000","code_id":"C77C2A209000","end_addr":"0x7ffd91e29000","filename":"KBDUS.DLL"},{"base_addr":"0x7ffda2c20000","code_id":"1E5C1B5315000","end_addr":"0x7ffda2c35000","filename":"resourcepolicyclient.dll"}]},"StartupCrash":"0","StartupTime":"1670088660","SystemMemoryUsePercentage":"18","TelemetryEnvironment":"{\"build\":{\"applicationId\":\"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\",\"applicationName\":\"Firefox\",\"architecture\":\"x86-64\",\"buildId\":\"20221128144904\",\"version\":\"107.0.1\",\"vendor\":\"Mozilla\",\"displayVersion\":\"107.0.1\",\"platformVersion\":\"107.0.1\",\"xpcomAbi\":\"x86_64-msvc\",\"updaterAvailable\":true},\"partner\":{\"distributionId\":null,\"distributionVersion\":null,\"partnerId\":null,\"distributor\":null,\"distributorChannel\":null,\"partnerNames\":[]},\"system\":{\"memoryMB\":32628,\"virtualMaxMB\":134217728,\"cpu\":{\"extensions\":[\"hasMMX\",\"hasSSE\",\"hasSSE2\",\"hasSSE3\",\"hasSSSE3\",\"hasSSE4_1\",\"hasSSE4_2\",\"hasAVX\",\"hasAVX2\",\"hasAES\",\"hasUserCET\"]},\"os\":{\"name\":\"Windows_NT\",\"version\":\"10.0\",\"locale\":\"en-CA\",\"servicePackMajor\":0,\"servicePackMinor\":0,\"windowsBuildNumber\":22621,\"windowsUBR\":819},\"hdd\":{\"profile\":{\"model\":null,\"revision\":null,\"type\":null},\"binary\":{\"model\":null,\"revision\":null,\"type\":null},\"system\":{\"model\":null,\"revision\":null,\"type\":null}},\"gfx\":{\"D2DEnabled\":false,\"DWriteEnabled\":true,\"ContentBackend\":\"Skia\",\"Headless\":false,\"EmbeddedInFirefoxReality\":false,\"adapters\":[{\"description\":\"AMD Radeon RX 6700 XT\",\"vendorID\":\"0x1002\",\"deviceID\":\"0x73df\",\"subsysID\":\"66011eae\",\"RAM\":12272,\"driver\":\"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 amdxn64 amdxx64 atidxx64 amdxn32 amdxx32 atidxx32 atiumdva atiumd6a\",\"driverVendor\":null,\"driverVersion\":\"31.0.12029.10015\",\"driverDate\":\"11-30-2022\",\"GPUActive\":true}],\"monitors\":[{\"screenWidth\":2560,\"screenHeight\":1440,\"refreshRate\":144,\"pseudoDisplay\":false},{\"screenWidth\":1920,\"screenHeight\":1080,\"refreshRate\":59,\"pseudoDisplay\":false}],\"features\":{\"compositor\":\"webrender\",\"hwCompositing\":{\"status\":\"available\"},\"gpuProcess\":{\"status\":\"available\"},\"wrQualified\":{\"status\":\"available\"},\"webrender\":{\"status\":\"available\"},\"wrCompositor\":{\"status\":\"available\"},\"wrSoftware\":{\"status\":\"available\"},\"openglCompositing\":{\"status\":\"unused\"},\"omtp\":{\"status\":\"unused\"},\"d3d11\":{\"status\":\"available\",\"version\":45312,\"warp\":false,\"textureSharing\":true,\"blocklisted\":false},\"d2d\":{\"status\":\"available\",\"version\":\"1.1\"}}},\"appleModelId\":null,\"hasWinPackageId\":false,\"sec\":{\"antivirus\":null,\"antispyware\":null,\"firewall\":null}},\"settings\":{\"blocklistEnabled\":true,\"e10sEnabled\":true,\"e10sMultiProcesses\":8,\"fissionEnabled\":true,\"telemetryEnabled\":false,\"locale\":\"en-CA\",\"intl\":{\"requestedLocales\":[\"en-CA\"],\"availableLocales\":[\"en-CA\",\"en-US\"],\"appLocales\":[\"en-CA\",\"en-US\"],\"systemLocales\":[\"en-CA\",\"en-US\"],\"regionalPrefsLocales\":[\"en-CA\"],\"acceptLanguages\":[\"en-CA\",\"en-US\",\"en\"]},\"update\":{\"channel\":\"release\",\"enabled\":true,\"autoDownload\":true,\"background\":true},\"userPrefs\":{\"app.shield.optoutstudies.enabled\":false,\"browser.fixup.alternate.enabled\":false,\"browser.search.region\":\"CA\",\"browser.search.widget.inNavBar\":false,\"browser.startup.page\":3,\"browser.urlbar.autoFill\":true,\"browser.urlbar.autoFill.adaptiveHistory.enabled\":false,\"browser.urlbar.dnsResolveSingleWordsAfterSearch\":0,\"browser.urlbar.quicksuggest.dataCollection.enabled\":false,\"browser.urlbar.showSearchSuggestionsFirst\":false,\"browser.urlbar.suggest.quicksuggest.nonsponsored\":false,\"browser.urlbar.suggest.quicksuggest.sponsored\":false,\"browser.urlbar.suggest.bestmatch\":true,\"network.trr.strict_native_fallback\":false,\"widget.content.allow-gtk-dark-theme\":false,\"widget.content.gtk-high-contrast.enabled\":true},\"sandbox\":{\"effectiveContentProcessLevel\":6,\"contentWin32kLockdownState\":15},\"launcherProcessState\":0,\"addonCompatibilityCheckEnabled\":true,\"isDefaultBrowser\":true,\"attribution\":{\"campaign\":\"%2528not%2Bset%2529\",\"content\":\"%2528not%2Bset%2529\",\"dltoken\":\"389c4ca0-1e37-48a4-801b-cba0149b78c1\",\"experiment\":\"%2528not%2Bset%2529\",\"medium\":\"referral\",\"source\":\"www.google.com\",\"ua\":\"chrome\",\"variation\":\"%2528not%2Bset%2529\"}},\"profile\":{\"creationDate\":19318,\"resetDate\":19329,\"firstUseDate\":19318},\"addons\":{\"activeAddons\":{\"formautofill@mozilla.org\":{\"version\":\"1.0.1\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":null,\"name\":\"Form Autofill\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"pictureinpicture@mozilla.org\":{\"version\":\"1.0.0\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Fixes for web compatibility with Picture-in-Picture\",\"name\":\"Picture-In-Picture\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"screenshots@mozilla.org\":{\"version\":\"39.0.1\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Take clips and screenshots from the Web and save them temporarily or permanently.\",\"name\":\"Firefox Screenshots\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"webcompat@mozilla.org\":{\"version\":\"107.1.0\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Urgent post-release fixes for web compatibility.\",\"name\":\"Web Compatibility Interventions\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324}},\"theme\":{\"id\":\"default-theme@mozilla.org\",\"blocklisted\":false,\"description\":\"Follow the operating system setting for buttons, menus, and windows.\",\"name\":\"System theme \u2014 auto\",\"userDisabled\":false,\"appDisabled\":false,\"version\":\"1.3\",\"scope\":4,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19329,\"updateDay\":19329},\"activeGMPlugins\":{\"gmp-gmpopenh264\":{\"version\":null,\"userDisabled\":false,\"applyBackgroundUpdates\":1},\"gmp-widevinecdm\":{\"version\":null,\"userDisabled\":false,\"applyBackgroundUpdates\":1}}},\"experiments\":{\"bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107\":{\"branch\":\"active\",\"type\":\"normandy-prefrollout\",\"enrollmentId\":\"de776ac1-09f7-434c-8324-c9dcf025861f\"}},\"services\":{\"accountEnabled\":true,\"syncEnabled\":true}}","TelemetrySessionId":"31be4fe5-2196-44d6-ae7c-dcc324afe913","TotalPageFile":"39581507584","TotalPhysicalMemory":"34212798464","TotalVirtualMemory":"140737488224256","URL":"about:home","UptimeTS":"13.01168","Vendor":"Mozilla","Version":"107.0.1","Winsock_LSP":"Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 \n MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 \n MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a \n MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a","useragent_locale":"en-CA"}

Asked by rmetal 11 hours ago

Last reply by rmetal 7 minutes ago

Address bar behavior

Hi, is there a way to change the start direction of shift+arrow left/right in the address bar when it suggests an address for completion? It's the other way around in chr… (read more)

Hi,

is there a way to change the start direction of shift+arrow left/right in the address bar when it suggests an address for completion? It's the other way around in chrome and I got very used to it over the past years. now since I switched to firefox recently it's annoying me somewhat that I can't use this shortcut which I used like 20+ times a day before.

Here is an example, I'm starting to type an Address and then after 3-4 letters starting to press shift+arrow left/right. In Chrome it moves from where I stopped typing (which makes more sense for me at least): https://screencloud.de/638c84d6e432c.gif In Firefox is starts from the end of the suggested URL (which is kinda useless in most cases): https://screencloud.de/638c8507d973f.gif

If there isn't an option for that I'd suggest adding one maybe, cause It's really helpful to quickly correct somehing without having to touch the mouse ot type the entire address out by hand if the suggested url is really long.

Thanks a lot in advance!

Asked by Ace 7 hours ago

Wrong language used at "accounts.firefox.com/settings"

Hi! under accounts.firefox.com/settings the language displayed is Norwegian Nynorsk even though i have set Norwegian Bokmål as my prefered language in the Firefox browser… (read more)

Hi! under accounts.firefox.com/settings the language displayed is Norwegian Nynorsk even though i have set Norwegian Bokmål as my prefered language in the Firefox browser settings. I couldn't find a separate language setting on the accounts.firefox.com/settings page so im guessing this a bug/oversight/mixup when the browser attempts to look up the preferred language set in the browser?

I've attached 2 pictures showing my Firefox prefered language setting and my accounts.firefox.com/settings page.

Norwegian has two official written standards Bokmål and Nynorsk.

https://en.wikipedia.org/wiki/Nynorsk https://en.wikipedia.org/wiki/Bokm%C3%A5l

Asked by ludde.gutt 8 hours ago

Last reply by ludde.gutt 8 hours ago

WidevineCdm.dll plug in crashed- can no longer watch Netflix

Since the latest update of Firefox Browser, I can no longer watch Netflix and get an error code message: Netflix Error F7702-1003 If you get the error code F7702-1003 on … (read more)

Since the latest update of Firefox Browser, I can no longer watch Netflix and get an error code message: Netflix Error F7702-1003

If you get the error code F7702-1003 on your computer with this message:

   Pardon the interruption
   We're having trouble playing Netflix. Please make sure you're using the latest version of Firefox and try again. I deleted and downloaded the latest version of Firefox browser last night. Turned off laptop overnight and re-started it again this am. No change on Netflix Error msg. Netflix still works on my tv however. So I believe there is a problem with FIREFOX!!

Asked by 0958tricia 22 hours ago

Bookmarks disapear as soon as I start typing a new title

I have an on going problem with Firefox. Sometimes when I go to save a new bookmark, as soon as I start typing, the new bookmark vanish. I then have to go into bookmarks… (read more)

I have an on going problem with Firefox. Sometimes when I go to save a new bookmark, as soon as I start typing, the new bookmark vanish. I then have to go into bookmarks menu, find the new bookmark which may be titled "No Title" or just a "small square" and re-title it. As I start typing the first letter of the new Title. The typed letter appears on my screen and quickly vanishes. I have to retype the first letter again and then it works correctly. I have tried many things to fix this. Emptying Firefox cache, Refreshing Firefox many times, Running Windows 11 clean up corrupt files, making sure there is no spy wear of bad files on the computer. I have reinstalled Firefox many times but the problem quickly returns. ( I have wondered if something on my computer is corrupting Firefox, but I cant think, or find out, what it my be.) I have run the program Restoro many times which claims to correct problems but it doesn't fix this one. Had a technician look at it, but his advise was to contact Mozilla. The problem does not always happen and is worse when I first turn the computer on. It plays up on the first new Bookmark I make and then sometimes works correctly. My Bookmark folder is very large and contains much information in a Book, Chapter, Paragraph, Sentence structure. Has anyone experience this problem and how did they fix it? I use a dedicated Solid-state drive for my bookmarks and according to Samsung Magician it is working correctly.

Asked by bonner martin 1 day ago

stack trace

i get this error, An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception ca… (read more)

i get this error, An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[Exception: RSA user does not match CossEnterpriseSuite user!]

  CossEnterpriseSuite.UserCheckHttpModule.Application_PostAcquireRequestState(Object source, EventArgs e) in E:\Jenkins\workspace\iGO\iGO-Base\Base\CossEnterpriseSuite\Classes\UserCheckHttpModule.vb:243
  System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +223
  System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) +220
  System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +1361

Asked by tom26764 1 day ago

Browser won't work

Hi, Firefox won't load any websites but other browsers do. Just get a blank screen and can't 'refresh' either (interestingly, Firefox View tab still works) I have checke… (read more)

Hi, Firefox won't load any websites but other browsers do. Just get a blank screen and can't 'refresh' either (interestingly, Firefox View tab still works)

I have checked antivirus & firewall settings, and reinstalled Firefox several times. Any suggestions please? Thanks

Asked by 75caferacer 1 day ago

Last reply by 75caferacer 1 day ago

Overflow Menu Disappeared

Hello, I somewhat recently noticed (maybe about a month ago) that my overflow menu disappeared and an "Extensions" menu appeared in its place. I've already created a new … (read more)

Hello, I somewhat recently noticed (maybe about a month ago) that my overflow menu disappeared and an "Extensions" menu appeared in its place.

I've already created a new profile and switched to it, with no success and I'm not sure what else to try or why it went away to begin with (and why this Extensions menu is now here and won't go away).

Any help would be greatly appreciated

Asked by omghax 1 day ago

Last reply by omghax 1 day ago

Two Installs of Firefox

A week or two ago I was surprised when opening Firefox it asked if I wanted it to be my default browser as it already was default. I said okay and it opened but none of… (read more)

A week or two ago I was surprised when opening Firefox it asked if I wanted it to be my default browser as it already was default. I said okay and it opened but none of my saved passwords available nor were my bookmarks. I noticed that there were TWO Firefox icons on the quick start bar on my 2 month old Windows 11 laptop. I clicked the other icon, that opened and my bookmarks & passwords were there. I clicked Help -> About Firefox and both are the same version. I looked at Windows Apps and there's only one Firefox showing there. I don't know how to remove the second instance. I attached a screen shot showing two icons on the quick start bar, newly installed Firefox behind original installed version asking to become default browser.

Asked by Rowan7 2 days ago

107 update stopped access to costco.ca

I had multiple tabs open that I was using, including the costco.ca page, when the update happened (I can't remember the exact details). All my other open tabs, and all pa… (read more)

I had multiple tabs open that I was using, including the costco.ca page, when the update happened (I can't remember the exact details). All my other open tabs, and all pages since, have worked fine since, but the costco page does not open. At first there were options to check and something about a ceritficate. Now the address shows costco.ca444/Genericerror it says 'Problem loading page' in the tab heading. And the page shows '

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.'

There is no info on how to fix this - and I've spent way too much time trying to fix it. I added it to the exceptions page. No joy. Works fine in Chrome. Very frustrating.

I have Windows 11 on my PC. Is there a way to fix this? Might be an idea to add a link to how to fix it to the error message. Thanks.

Asked by ltimberg 2 days ago

Virtual tour crashed when loading content

On last update virtualtours made in our websites have a big problem. Console write errors: Failed to allocate internal command buffer. WebGL context was lost. Uncaught … (read more)

On last update virtualtours made in our websites have a big problem. Console write errors:

Failed to allocate internal command buffer. WebGL context was lost. Uncaught Error: Bad WebGL context - maybe context was lost?

Please, open this page, look at it and fixed this.

https://sb360.online/cu0v2n

Asked by arkadiusz.stencel 3 days ago

Last reply by arkadiusz.stencel 3 days ago

Firefox opens a new window with empty space on the right and bottom

when opening tickets in our helpdesk system, TeamDynamix, the new window opens on the main display. if the Firefox browser is open on another display the new window has … (read more)

when opening tickets in our helpdesk system, TeamDynamix, the new window opens on the main display. if the Firefox browser is open on another display the new window has empty space on the right and bottom (see attachment). if the Firefox browser is open on the main display or the new window opens on the same display as the Firefox browser there is no empty space. dragging the new window from the main display to the display with the Firefox browser open the empty space disappears and the new window displays correctly.

this only happen recently. with an older version of Firefox (not sure which version), there was no empty space on the new window.


laptop: HP Elitebook with an external monitor laptop built-in display (main), external monitor (second)


Firefox Version 107.0 (64-bit) Windows 11 Version 21H2 (OS Build 22000.1219)

Asked by rocker93rock 2 weeks ago

Support for copy/pasting PNG images with transparency

I am looking for a way to enable Firefox to copy and paste PNG images with transparency. Right now, copy/pasting a transparent image replaces the transparent areas with s… (read more)

I am looking for a way to enable Firefox to copy and paste PNG images with transparency. Right now, copy/pasting a transparent image replaces the transparent areas with solid black. This feature works as expected in all other mainstream browsers (it's something I use a lot in my workflow as a graphic designer for a website).

This bug has existed for a while, I'm hoping by now there is at least one extension that fixes it, or some kind of workaround. Thanks to anyone who can help.

Asked by ribbitwayne 4 days ago

Last reply by ribbitwayne 4 days ago

Cannot log on access to a Fidelity website

I tried to log on to FidelityCharitable.org which I have done successfully before. When I do, they give ma a message "We are currently aware of an issue with some 3rd pa… (read more)

I tried to log on to FidelityCharitable.org which I have done successfully before. When I do, they give ma a message "We are currently aware of an issue with some 3rd party browser plugins that are causing issues with access to the Fidelity website. Please try running your browser in incognito mode - or using an alternative browser as we work with the 3rd parties to resolve the issue."

By the way, I still have an issue logging on to PayPal with Firefox too.

Asked by Mark D 4 days ago

Firefox keeps asking me for Primary Password

I've tried the steps in this article: https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password#firefox:win11:fx107 but that doesn't work, please help… (read more)

I've tried the steps in this article: https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password#firefox:win11:fx107 but that doesn't work, please help

Asked by francesco.recchia94 4 days ago

Last reply by francesco.recchia94 4 days ago

Google Docs open in wrong container

Containers are useful for using multiple accounts/logins in one browser instance. However, Google Docs does not work correctly. Every time I open a Google Docs/Sheets/et… (read more)

Containers are useful for using multiple accounts/logins in one browser instance. However, Google Docs does not work correctly. Every time I open a Google Docs/Sheets/etc. file in one container, it loads in a new tab in another container. It does this even if I copy the link into a tab with the correct container. I need to keep my Google accounts separated: one is personal, the other is for work. I like Firefox, and use it to get away from Google in other ways. But I can't escape Google because of work and sharing files with certain people. I hope there is a fix for this. Thanks in advance.

Asked by matthew.n.millar 6 days ago

Last reply by matthew.n.millar 5 days ago