Firefox Support Forum

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.

We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

I am using the credit card autofill function. I select a card and payment is taken from a different saved card. I have quit and restarted Firefox but still wrong card used???

Please see the attached image.

Firefox believes I have a security key.

What is a security key? Where do I find it? Why does Firefox think I have one?

And why is there no helpful information to explain this confusing UX?

hello, I've been trying to follow Firefox's official guide in the docs and ready 3rd party articles in order to enable payment method auto-fill in Firefox. however, this section seems to be missing from my settings page.

under Privacy and Security, I cannot find anything to do with saved payment methods or the checkbox to enable payment method auto-fill.

how can I resolve it?

Recently I had to refresh Windows 11 on my Dell desktop. It defaulted to McAfee antivirus. I uninstalled McAfee and reinstalled Norton 360 which I had before. I reinstalled Firefox. I have version 123.0.1. I imported my FF bookmarks after exporting them from another computer. Now, FF remembers my IDs but not my passwords. When I log in to a website, FF offers to save my password and when I click yes it pops up a bubble saying "Password saved!" However, next time I go to that website, although it remembers my ID, it does not recall my (supposedly saved) password. In this support site, I see most users with this problem say FF will not remember either their IDs or passwords, whereas FF remembers my IDs, so my problem may be different. In FF help, I see that another password manager could be keeping FF from saving passwords. To the best of my knowledge I have never used another password manager. What is keeping FF from saving my passwords, while remembering my IDs? Is there a Windows Registry setting or a FF About:Configuration setting I need to change? Is re-installing FF a last ditch option?

v155.9.1esr Debian 12

I'm testing different Debian 12 on multiple VMs, it came to my surprise to see that my VPN hash I used on a website the day before was saved by Firefox on the new VM.

The Sync was on but then which one saved my form (hash)?

1. Numbered list item Logins & Passwords ? note: The hash was not a login but a form. If Firefox saves all the form, you should explicitly rename Logins by any forms/inputs.
2. Numbered list item History? note: I hope this is only URLs.

If Firefox is savings "forms" (input fields) not just "logins" then it should be explicitly written. Is it an expected behavior?

Dzień dobry, W mojej przeglądarce chciałabym skorzystać z czatu GPT, ale pojawia się komunikat, że żeby skorzystać muszę wyłączyć blokadę reklam. Szukałam takiego czegoś w ustawieniach i firefox support, ale nie znalazłam nic co by pomogło w wyłączeniu blokady reklam. Czy mógłby mi ktoś pomóc i pokierować jak mogłabym wyłączyć blokadę reklam? Jeśli tak, byłabym wdzięczna.

Proszę o szybką odpowiedź

Pozdrawiam Lena Cieślak

On the page listing passwords, it was possible to sort them by "Alerts".

In settings, there is an option to enable checking the vulnerable passwords: https://support.mozilla.org/en-US/kb/firefox-password-manager-alerts-breached-websites

On my other laptop using Firefox v121, the alerts are properly displayed. But on my second laptop using Firefox v124, the alerts are gone. I can't sort password by "Alerts", the option isn't there. Both laptops share the same Firefox account and have password synchronized between each other.

Obviously, I ticked the "Show alerts about passwords for breached websites" box in the settings but it looks like it does not nothing. I also checked in "about:config" and everything seems good.

Is this feature gone?

Cannot delete cookies nor cache due to a grayish button. First it works fine, after a few hours, buttons are gray.

Also sync seems not to work anymore when this happens.

When I go into Privacy & Settings, then cookies & site data, I uncheck the box for cookies & site data. It doesn't save. Next time I go in it is checked again. How do I get this setting to save? I'm using Windows 10, Firefox 124.0.2.

I am very surprised and somewhat disappointed that the Password manager protection does not sync across devices. I refer to thread:"Firefox Primary Password is different on my 2 PC's" in the archived Q&A section.

I love the Password manager and this is my main source to keep track of the 1000's of passwords we have to have to operate nowadays and they are easily accessible. It was always my issue that I felt they were very vulnerable as I had not turned on the Password protection due to bad past experience with not properly understanding the feature at first and being locked out of all my passwords or so it felt. I have now re-established this option and feel more secure(maybe foolishly). But, I believe there is a serious security flaw in Mozilla. I can understand that you offer the option to have different password on a per device basis. However I feel the implementation of this is very dangerous and can inadvertently expose all my passwords without my consent.

When I opened my new computer, I did set-up Firefox as my primary browser and enabled Syncing data. I made the foolish assumption that Syncing my password would offer me the same protection as the one I have on my main PC. I was surprised not to be asked for my main password when opening the browser nor do I recall been asked to set-up one new one for the new machine.

If my profile says that I want my passwords to be protected, I would at minima force the same default on any new browser install and require either authorization and / or verification from the original or another previously registered device before sharing the passwords. Passwords should be protected by default as defined i my profile. Otherwise, if my Firefox account is compromised, I will automatically expose all my passwords to anyone.

I do not recall, because I do not install Firefox everyday, but on my Android device, I was not asked whether I wanted to protect my passwords or not. They were by default or so it felt. Yes, they do not use my main password, they rely on my bio-metric info. So, there is a basic layer of protection. Why not in Windows?

Your thoughts?

Jag använder ovpn satt 10 timmar igår med att lösa ett dns läckage men det fungerar inte ovpn säger att det är ni på firefox som kan lösa detta och inte de. Jag vill gärna få hjälp via teamviewer. Mvh Carl Sverige

I would like to change my password for Mozilla Firefox account. I am doing so because I have been notified of a password security breach. However, upon signing into my account via https://accounts.firefox.com/signin (it doesn't matter which device), I cannot change my password with the new one without the red-colored incorrect password window popping up. I know my signin is correct because I have just signed in using it. Whats the problem guys?

We are attempting to disable DNS over HTTPS by pushing a configuration profile from JAMF Pro. The profile completes successfully and shows it is disabled, but Firefox will still show it is enabled. Has anyone else encountered this? We are using our own DNS Resolvers and need to not have Firefox force theirs. BTW, in order to avoid confusion, this is specific to MAC OS machines only. Thank you!

Hi, Following https://support.mozilla.org/en-US/questions/1199797 where I can't reply.

The provided solution isn't enough (in my case, the certificate was already there, although there were intermediate certificates without websites allowed - I added that trust, as well as imported more corporate root certificates but I'm not sure any of this was necessary).

Anyway, many web pages didn't work, as all http requests beyond the original one were redirected through zscaler proxy 2-factor auth. All js, css, images came back with a 307 and the corporate authentication page, immediately followed by a call to the redirection, coming back as 200 ... but with the same auth page. I saw that the original request (the base html) was always sent with "ssm_au_c" cookie but page resource requests were not.

I did solve the issue. I had to change the tracking protection options from "Standard" to "Custom" and uncheck "Cookies". Now everything works.

I don't really need an answer but, as others may have the issue and I can't post in the original thread (which is archived), I figured that I should post it somewhere. However, if there is a way to keep tracking protection in place and only add an exception for ZScaler, that'd be great. Adding "zscalerthree.net" in the exceptions didn't do the trick.