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Primary email

My internet provider is changing shortly and I need to change my email. I cannot make a change to my primary email in my Firefox account, which I would need to do. What a… (read more)

My internet provider is changing shortly and I need to change my email. I cannot make a change to my primary email in my Firefox account, which I would need to do. What am I missing?

Asked by humfarm 2 hours ago

Last reply by cor-el 42 minutes ago

SYNC says acct. PW wrong, but using the same PW stored in the cookie!

Factory reset android phone, trying to sync with my account. Tells me my password is wrong, but it's the SAME as what's stored in the cookie! If I try to change it, it te… (read more)

Factory reset android phone, trying to sync with my account. Tells me my password is wrong, but it's the SAME as what's stored in the cookie! If I try to change it, it tells me whatever I've entered as a new password is wrong? Can't win!

Asked by MILESTWEST 10 hours ago

Last reply by cor-el 50 minutes ago

Gmails accounts all show same emails

Every time I update firefox, the same thing happens. In the past you have disregarded my issue. I have four Gmail accounts. I'll call them A, B, C and D at gmail com. W… (read more)

Every time I update firefox, the same thing happens. In the past you have disregarded my issue.

I have four Gmail accounts. I'll call them A, B, C and D at gmail com.

When I update firefox, it signs me out of all my Gmail accounts. When I laboriously sign back in, I'll start with A. I sign in and get my most recent emails. Then I sign into B. When I click on the inbox, I get A's gmail, not B.s When I sign into C, and click on the inbox, I get A's gmail, not C's. When I sign into D, and click on the inbox, I get A's gmail.

THis happens in both bookmarks as well as normal sign in.

I've complained aobut this before and you have told me I am imagining things. I am not, and it's why I seldom update firefox.

WHY are you doing this, Why have you not fixed it in the several years I've had firefox and HOW DO I GET IT FIXED.

Asked by M Blanchard 1 hour ago

Last reply by cor-el 1 hour ago

Browser and TLS1.1

I use an IRS web site to pay taxes. I can not get in. It says I have to use a browser with TLS1.1 or 1.2. Dose firefox use this. If not how can I get it? Thanks Galen A… (read more)

I use an IRS web site to pay taxes. I can not get in. It says I have to use a browser with TLS1.1 or 1.2. Dose firefox use this. If not how can I get it?

Thanks Galen Alldrin

Asked by galenalldrin 1 day ago

Last reply by James 1 hour ago

Multiple "instances" (NOT duplicates) of Bookmarks Menu (and assoc. folders and bookmarks)

I have multiple "instances" of all of my bookmarks in my Library--specifically, the Bookmarks Menu, the Folders within that menu and all of the individual bookmarks withi… (read more)

I have multiple "instances" of all of my bookmarks in my Library--specifically, the Bookmarks Menu, the Folders within that menu and all of the individual bookmarks within each folder. (See attached; I'm just keeping the Bookmark Menu level but trust me, each one of those 5 instances has the exact same list of Folders and associated bookmarks.) I just want to see ONE instance of them in my library, not all of these redundant instances. When I delete ANY bookmark or folder in ANY of the multiple instances, ALL instances of that bookmark or folder get deleted. Searching the forums, I get solutions for combining duplicates, or backup/restoring bookmarks, or "turning off sync." But none of these relate to my issue (e.g., sync has never been on). They don't act like duplicates (where if you delete one the other remains). It acts as if there are multiple "pointers" to the same menu/folder/bookmark.

Can someone please assist with how I can get rid of the redundant instances/listings of the Bookmark Menu, folders and bookmarks without deleting all of them? I'd ideally like to keep the first one, underneath the Bookmarks Toolbar, so it shows up at the top of my screen.

Thank you.

Asked by Lacoy Loescher 3 hours ago

Last reply by cor-el 1 hour ago

Firefox skips key events

Hi, I'm on Arch Linux and use uinput to create key events. It works reliably for >12months in all applications and under all circumstances except in Firefox where som… (read more)

Hi,

I'm on Arch Linux and use uinput to create key events. It works reliably for >12months in all applications and under all circumstances except in Firefox where some key events are skipped non-deterministically. My test case is:

in a text field, emit `<ctrl down>a<ctrl up>123456789987654321<left>...<left>` with 9 times `<left>`. Sometimes a 9 is missing and sometimes the cursor is further to the right than expected.

This happens every 8th try or so, which is too frequent to not break the user experience.

What I have tried: - multiple PCs (2 with this issue and 1 without) - Troubleshoot Mode - `window.onkeydown=(e)=>console.log(e)` (events are missing)

Since I've only ever seen repeated characters/keys disappear and never when writing manually, I would guess there is some kind of event cleanup algorithm kicking in. (the events are emitted without any delays)

I would really like to fix this issue because Firefox is my favorite browser. Any idea how to track it down?

Maybe related: https://support.mozilla.org/en-US/questions/1363234

Asked by notEvil 10 hours ago

Last reply by zeroknight 9 hours ago

Bookmarks not syncing from mobile to PC

I can access all my desktop bookmarks on my android phone, but when I bookmark on my phone is doesn't sync to the PC. - I have sync turned on both - Bookmarks toggled on… (read more)

I can access all my desktop bookmarks on my android phone, but when I bookmark on my phone is doesn't sync to the PC.

- I have sync turned on both - Bookmarks toggled on both - I am signed in - I have clicked "sync now" on both devices multiple times - I have un-bookmarked and re-bookmarked pages multiple times - I open up "search bookmarks" on PC and type the mobile website name and nothing comes up - I try and edit the location of the mobile bookmark into "other" or "toolbar" etc and that doesn't make it appear

Asked by rcfontaine11 4 hours ago

Last reply by cor-el 4 hours ago

Walgreens prescription disabled

I have been using the Walgreens web site to manage my many prescriptions without problems. Now, most of the Walgreens web site still works but the two menu options that n… (read more)

I have been using the Walgreens web site to manage my many prescriptions without problems. Now, most of the Walgreens web site still works but the two menu options that need to display my personal prescription details fail with the display "Sorry, an unexpected error occurred. Please try again later." I initially thought that a Walgreens update might be in progress so just waited. Walgreens support gave me the same answer that there was probably web site maintenance in progress. After 4 days of the same problem and answer, I ported enough information to login in to Walgreens with the Microsoft Edge browser and access to my prescription information worked without a problem. I believe this problem with Firefox started around the time I updated to 117.0.1 but I might not have this perfectly correct. I was just notified to update to 118.0 and did so. Firefox access still fails and Edge access still works. Thanks for any help you can provide. Windows 10

Asked by TrainClaude 4 hours ago

Last reply by zeroknight 4 hours ago

Can't login to my GM account using Firefox

I have a General Motors account that I can't login to. https://www.gmccanada.ca/en/ownercenter/service They recently changed to multi authentication using Microsoft. I… (read more)

I have a General Motors account that I can't login to. https://www.gmccanada.ca/en/ownercenter/service They recently changed to multi authentication using Microsoft. I can login to the first step but after I enter the sent password in the second step nothing happens. I have tried basic some trouble shooting like Firefox trouble mode, clearing cache and adding web site to exceptions in settings. GM Help Line told me to use a different browser!!!

Asked by 53gmcgarry 2 weeks ago

Last reply by zeroknight 4 hours ago

Access to websites

I cannot access my bank on my computer. I have access to everything else. When I input my credentials all it does is continuously load. What seems to be the issue? I can … (read more)

I cannot access my bank on my computer. I have access to everything else. When I input my credentials all it does is continuously load. What seems to be the issue? I can access my banking through a different browser but not Firefox.

Asked by bjcaples 8 hours ago

Last reply by cor-el 4 hours ago

Tab Bar

when i open a new tab,add on managers tab also opens. open another tab same thing, so if i have 4 tabs open also have 4 add on managers open it dose not do it in troublsh… (read more)

when i open a new tab,add on managers tab also opens. open another tab same thing, so if i have 4 tabs open also have 4 add on managers open it dose not do it in troublshoot mode

Asked by Juddi 5 hours ago

Last reply by zeroknight 5 hours ago

Cant go on certian webstie

Hi firefox support. So I have not been able to access a website called "roblox" For ages. When I google the name and click it this comes up the refresh button goes crazy … (read more)

Hi firefox support. So I have not been able to access a website called "roblox" For ages. When I google the name and click it this comes up the refresh button goes crazy and tries keeps reloading. Please help.

-Theo

Asked by Theo 5 hours ago

Last reply by zeroknight 5 hours ago

Can not access bank account truist.com

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firef… (read more)

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firefox browser issue.

Asked by wgray2141 1 month ago

Last reply by cor-el 5 hours ago

Bookmarks deselected in Sync

Lately, Bookmarks has been deselecting itself in Sync on all three of my computers. This has happened twice in the past few days. No problem with other Sync items. … (read more)

Lately, Bookmarks has been deselecting itself in Sync on all three of my computers. This has happened twice in the past few days. No problem with other Sync items.

Asked by MedievalGuy 10 hours ago

Last reply by cor-el 5 hours ago