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Recover account (bookmarks and saved logins) with lost password after computer crash

Dear, I need to recover my Mozilla (Firefox) account on my computer after this latter crashed. Unfortunately, apparently I don't have the good password. Probably I used … (read more)

Dear,

I need to recover my Mozilla (Firefox) account on my computer after this latter crashed. Unfortunately, apparently I don't have the good password. Probably I used an automatically generated password which I don't remember.

I still have my account connected on my Android smartphone, but I can't access the account details (no way to recover my password or change through this device?!), and I can't export my bookmarks. Also, apparently all my identifiers and passwords were not synced on my smartphone :-( Hence somewhere all my precious information are available, but stupidly enough I can't access it anymore and resetting the password warns me that I might (is it even a certainty or a possibility?) lose everything. It seems that I cannot even produce a revovery key (to reset pwd without losing data as mentioned in the Help pages) as I can't connect on a desktop browser anymore (but well on my Android version). I am lost and just stupidly blocked - this is SO frustrating, I initially thought it would be a good idea to put everything in Mozilla - well...

Is there ANY way to actually recover my account without losing data on my desktop Firefox, given I still have access to the email account associated to the Mozilla account (and to the original emails from the creation of my accounts) and I still have access to my Firefox account on the Android app but this one doesn't seem to allow to do anything interesting in my case??

Thanks a lot!

Asked by n.terseleer.lillo 4 hours ago

Saved logins are all gone

I saved my login information for several accounts in the Firefox (desktop) built-in password manager. Then I got Firefox on my phone, found out passwords aren't protected… (read more)

I saved my login information for several accounts in the Firefox (desktop) built-in password manager. Then I got Firefox on my phone, found out passwords aren't protected as well on the mobile version, so I turned off sync then removed them from my phone. Later I turned sync back on thinking that it would just sync my tabs and, if it did do anything with passwords, it would copy my logins from my computer to my phone instead of removing them from my computer. That was yesterday, today I needed one of those passwords (randomly generated so I don't remember it) so I went to my saved logins on desktop and they were all gone. Is there any way to recover them?

Asked by Detroit_yeet 6 hours ago

Disable auto https button doesn't work.

Disable auto https button doesn't work. I'm still getting error messages when trying to access web sites using only "http". Edge and Chrome still connect to "http". thx … (read more)

Disable auto https button doesn't work. I'm still getting error messages when trying to access web sites using only "http". Edge and Chrome still connect to "http". thx

Asked by jmontoya3 1 day ago

Last reply by jmontoya3 8 hours ago

Firefox randomly logged out some of my accounts and asked again for accepting cookies

Hello, I will try to describe my issue. Today I, as always, turned on my computer and just the same way as always opened firefox to browse the internet. Then, I found out… (read more)

Hello, I will try to describe my issue. Today I, as always, turned on my computer and just the same way as always opened firefox to browse the internet. Then, I found out that im logged out of almost every site like Facebook, YouTube, Gmail, Twitch, Amazon but some of them remained logged in. Those logged-out sites asked me to accept cookies which I have done a lot of years ago. It was such a peculiar situation, because all of the passwords were saved and I could just log in again. I didn't find any unauthorized loggings. I wonder if it's a random situation or somebody is executing it. Do you have any idea how would that happen? Best regards

Asked by jasiekdomanski26 1 day ago

Last reply by cor-el 1 day ago

Pinterest icons on my photography website

Hi, I am a photographer, and am currently working on my website. I don't know how this happened, but I noticed a mysterious Pin It icon on my site early January. I had a … (read more)

Hi, I am a photographer, and am currently working on my website. I don't know how this happened, but I noticed a mysterious Pin It icon on my site early January. I had a Pinterest account (unused), which I deleted, thinking I could get rid of this pesky thing. Now I have no Pinterest account, but 2 Pin It icons. Bizarrely, they only show up on Firefox, not Chrome. (I use Firefox 99% of the time.) Could you please advise me? Thank you very much, Anne Saint-Pierre

Asked by a.g.saintpierre 1 day ago

Last reply by jonzn4SUSE 1 day ago

Extension scam

To: Firefox company Hello My name is Hossein Razeghi and I’m from Iran. In the last two days, I installed a browser extension called Trust Wallet. Unfortunately, the exte… (read more)

To: Firefox company Hello My name is Hossein Razeghi and I’m from Iran. In the last two days, I installed a browser extension called Trust Wallet. Unfortunately, the extension was infected with a virus and when I entered my 12 key password, all my data was stolen, today I found that they stole all the money I had. As you probably heard we are struggle with high inflation and unstable economy in Iran because of Global sanctions, my salary is about less than 150 dollar per month, so i decided to save what earn by USDT in my trust wallet to protect it from 60% present annually inflation and now my money months of hard work gone by a an scam extension, I know that I probably can not do anything to back what I lost because nobody wouldn’t accept the responsibility, but my only hope is maybe there be someone that could so something for me, honestly it was all I had after four month hard work.

I don’t know if there is any protocol for Supervision of this kind of extensions, Firefox has a good reputation in the world for many years and I need your help. Please, if you can do something, give me an answer to send you more detail. It’s my email: [email removed from public] My phone number: [phone# removed from public]

Asked by hosseinrazegh 2 days ago

Last reply by James 2 days ago

preferences

I'm trying to clear my cache for Firefox, as my gmail is currently not fully loading content. I'm following the prompts in the Firefox menu, and it's telling me that I s… (read more)

I'm trying to clear my cache for Firefox, as my gmail is currently not fully loading content. I'm following the prompts in the Firefox menu, and it's telling me that I should click Firefox in the top bar and select Preferences, but Preferences is not one of the choices in the drop-down box, so I can't get to Clear Cache.

Asked by gioia.rick 2 days ago

Last reply by cor-el 2 days ago

vulnerability message

Why am I getting this from Kaspersky? The most recent version is 108.0.2. Detect date ? 01/17/2023 Severity ? High Description Multiple vulnerabilities were found in M… (read more)

Why am I getting this from Kaspersky? The most recent version is 108.0.2. Detect date ? 01/17/2023 Severity ? High Description


Multiple vulnerabilities were found in Mozilla Firefox. Malicious users can exploit these vulnerabilities to bypass security restrictions, execute arbitrary code, spoof user interface.

Below is a complete list of vulnerabilities:

   Security vulnerability in SystemPrincipal can be exploited to bypass security restrictions.
   Security vulnerability in WebWorker can be exploited to bypass security restrictions.
   Code execution vulnerability in GTK drag and drop can be exploited remotely to execute arbitrary code.
   Code execution vulnerability in process allocation can be exploited remotely to execute arbitrary code.
   Code execution vulnerability in Devtools can be exploited remotely to execute arbitrary code.
   Memory safety vulnerability can be exploited to execute arbitrary code.
   Security vulnerability in Notification permissions can be exploited to bypass security restrictions.
   Security vulnerability in format directive can be exploited to bypass security restrictions.
   Security UI vulnerability in cross-origin iframe can be exploited to spoof user interface.

Affected products


Mozilla Firefox earlier than 109.0 Solution


Update to the latest version Download Firefox

Asked by uncleal53 2 days ago

Last reply by James 2 days ago

Autofill not working anymore on Firefox mac

Firefox stopped Autofilling my credit card info I go to Preferences > Privacy and Security and there is no Forms and Autofill there to check the option I am in France … (read more)

Firefox stopped Autofilling my credit card info I go to Preferences > Privacy and Security and there is no Forms and Autofill there to check the option I am in France where this option should exist, I just downloaded the latest version, and no change. What can i do to have the Autofill working again for my credit card?

Asked by wintersounds13 2 days ago

What the hell does "Your browser is being managed by your organization" mean?

What the hell does "Your browser is being managed by your organization" mean? I don't have an organization and I do not know if it is a virus controlling but pls help me!… (read more)

What the hell does "Your browser is being managed by your organization" mean? I don't have an organization and I do not know if it is a virus controlling but pls help me!!!!!

Asked by ryhenbutboxatthesametime 2 days ago

Last reply by cor-el 2 days ago

Another program on your computer installed add-on

Firefox is displaying such warning message: Another program on your computer installed an add-on that may affect your browser. Why it shows such error message? (Also ye… (read more)

Firefox is displaying such warning message:

Another program on your computer installed an add-on that may affect your browser. Why it shows such error message?

(Also yellow triangle with exclamation mark appears on menu icon that an add-on was installed. Installation was directrly from firefox add-ons page).

Asked by Rob 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Google sign-in pop-up persists after disabling

Hello Mozilla Support, Google sign-in pop-up persists after disabling it. I have searched the web for this solution, enacted them, but the problem persists even after I h… (read more)

Hello Mozilla Support, Google sign-in pop-up persists after disabling it. I have searched the web for this solution, enacted them, but the problem persists even after I have turned off the feature in my Google account. (See my attached images.) Some posts have commented that the problem persists in the Firefox browser, but not in other browsers. Thank you for support.

Asked by DJ Dirk 3 weeks ago

Last reply by timestreasures 2 days ago

trouble switching from custom to standard security settings

Hi there, See attached screenshot. I just updated to latest version of Firefox. When I try to change security settings from "Custom" to "Standard" the option is grayed ou… (read more)

Hi there,

See attached screenshot. I just updated to latest version of Firefox. When I try to change security settings from "Custom" to "Standard" the option is grayed out. I didn't find an answer in an online search, so I'm hoping you can help please. Thanks!

Brian

Asked by rosenberg.b 3 days ago

Last reply by cor-el 3 days ago