Firefox Support Forum

HI. Firefox seems to be logging me out of all my sites when I turn off my desktop. In some cases, it won't even let me access certain login screens. I've already followed instructions about resetting cookie/login/search history settings, etc, but it doesn't seem to fix the problem. Any ideas/advice?

For the past several weeks when I click on Messenger from the Facebook web page I get a blank page with the Facebook header. Same if I click the little shortcut button (brings up a blank box). I've cleared all cookies and cache but no change. I do not have this problem with Safari so I believe it is a Firefox issue and not a Facebook issue.

I have images in a photo gallery site. All of a sudden several months ago many images on every page failed to show, while a few others do show - but my main "collection" page does show every image it has in it. The web site tries to tell me the problem is one of my settings, but this problem started on an old Mac with old browser versions, BUT, this week I bought a new Mac with the top OS, and downloaded all new browser versions - - and the problem still happens exactly like before. And now I'm trying to find someone who knows what they are talking about!!! Using a Mac Studio / with Ventura 13.4

I refreshed Firefox, now my logins are all gone and when I input them to sites, click on Save, nothing will save. Also my Facebook page is not missing half the stuff on the page.

Two questions regarding FireFox ESR for legacy macOS:

Is there any plan to make Yelp compatible with FireFox ESR? It hasn't worked correctly for a couple of years…

With the conversion from Intel to Apple Silicone macs, any idea how much longer will FireFox ESR support the Intel platform?

I didn't even realize you discontinued this security product. So it is synced across all my devices, and I want it GONE. I have old software on a Mac and it is embedded in my Firefox browser version 78.15.0esr (64-bit) I synced a phone and iPad. I updated to a new mac and then discovered Lockwise has been discontinued. Yes I was using it since '21 without knowing it was no longer supported.

I want it gone from everywhere. I manually screen-shot EVERY SINGLE PASSWORD, because I could see no way to export them all. I think that a password manager who has been discontinued for any reason really has an obligation to loudly inform users. Seems like a horrid security risk not to.

Bottom line: How do I delete all the data across the devices I so lovingly added the Mozilla family to? I'm really hoping it's not by going to each one and selecting REMOVE. PLEASE and thank you.

I had installed FF version 78 ESR in a newly formatted SSD back in 2020. At that time, two profiles were created automatically under the Profiles folder: xxxxxxx.default, and xxxxxxx.default-esr. The first profile, the one without the "esr" suffix was never used - I don't even know how to switch into it.

The non-esr profile folder had always contained only 6 files totaling about 70 KB. The contents never changed - until a few days ago.

A few days ago I noticed the non-esr profile folder was modified. It now contains 28 files totaling 125 MB. 26 of the 28 files were modified on the same day (May 23rd), at 2 different time points. That folder and contents haven't changed since then.

I continue to use FF using the esr profile without apparent problems, but I would really like to know how/why the non-esr profile got modified suddenly. Any ideas, anybody?

Hi, I cannot use wordpress.com. When I click on "log in" it hangs at the redirect and I only get a blank screen.

(Hangs here:) https://wordpress.com/log-in?redirect_to=https%3A%2F%2Fwordpress.com%2F

I've disabled all extensions, cleared cookies and restarted, nothing seems to work. Any help would be much appreciated.

Thanks!

Our bank has notified us that we need to update our browser. We have a Mac (21.5-inch, Late 2009) with OSX Yosemite version 10.10.5. We are currently using Firefox 78.15.0 and it is up to date. Is there another version of Firefox that we can install that would be compatible with our older Mac and would allow us to access our bank? If so, how do we go about updating it. Thank you

I am running 78.15.0esr on my macbook pro and when I go to Password manager and pull down the menu under the 3 dots I do not have the option of EXPORT LOGINS... (SEE ATTACHED IMAGE) How can I export my login for 1Password since I do not have the option to do so. I can see my passwords and individually see my passwords but cannot export. Since I have 588 passwords I need to be able to create a cvs file.

I'm organizing my bookmarks in the Sidebar and have lots of folders and dividers to keep things organized into categories etc. When grabbing a bookmark at the bottom of the list, I start to drag it to the top to get it to a folder in the middle but as soon as I get close to the top the scroll starts and accelerates to a high speed immediately and I scroll all the way to the top. I want to know if there's a way to slow down either the top speed or the acceleration of the scroll, because at this point I cannot finesse it enough to get to where I want.

Thanks, Roger

I get this error message and then it shuts down if I don't stop it by deleting it....

“Error while installing” :Expecting value: line 1 column 1 (char 0) Fire Fox then shuts down if I don’t delete it.