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  • Archived

Very low sound volume in YouTube

This problem started yesterday. The sound in YouTube with Firefox is extremely low. As far as I can tell, the problem doesn't exist elsewhere. Other browers are OK wit… (read more)

This problem started yesterday. The sound in YouTube with Firefox is extremely low. As far as I can tell, the problem doesn't exist elsewhere. Other browers are OK with YouTube and other websites that have sound are OK with Firefox.

I reinstalled Firefox and rebooted the computer - still has the problem.

I'm using Windows 11 24H2 (home) on my desktop.

Asked by jMac 8 months ago

Last reply by jMac 8 months ago

  • Archived

Container won't Remove

Firefox Containers > Manage Containers > Remove [container]; message (modal, I think it's called?) pops up to say I have a tab open and do I want to proceed? I to u… (read more)

Firefox Containers > Manage Containers > Remove [container]; message (modal, I think it's called?) pops up to say I have a tab open and do I want to proceed? I to up to the container icon upper-right, search for [container], click to open that page, then CTRL+W to close it. Then I try to Remove [container] again; fails. That container is still in the list, and still popping up a note that a tab is open in that container (no, I closed it).

I really like the Containers feature, AND it could use some improvement.

Unrelated, I'm open to help with proofreading; feel free to ask, or point me to a git where I could contribute. I'm not happy about the apparent erosion of privacy in Firefox, but it sure beats Google, Microsoft, Apple, etc.

Asked by Henry 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Several versions running on Task Manager

Firefox has been running incredibly slow. I currently only have this window open, but if I open my task manger it shows 10 Firefox windows running. If I right click and e… (read more)

Firefox has been running incredibly slow. I currently only have this window open, but if I open my task manger it shows 10 Firefox windows running. If I right click and end task, it will end the task, but shortly there after a new one will pop up. 1 of the is running in efficiency mode. I assume this is what is slowing down performance, but I do not know how to fix.

Asked by cane3791 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

transfer of saved bookmarks to my new computer

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where… (read more)

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where the bookmarks reside and cannot find a file. What is the procedure to get this done?

Asked by tonyschwarz 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Address not found message

Hi, for a while now, Firefox (I have the latest version) hasn't been loading many pages and the "Address not found" message appears. Some pages do load all the time (X.co… (read more)

Hi, for a while now, Firefox (I have the latest version) hasn't been loading many pages and the "Address not found" message appears. Some pages do load all the time (X.com). I'm using Android 14.

I've cleared the cache and cookies, restarted the phone and the app, and removed privacy settings (Tracking Protection, etc.), but it's not working. Chrome loads without problems, and the rest of the apps load the internet without issue. Can you help me with this problem, please?

Thank you.

Asked by Alberto MAC 8 months ago

Last reply by Paul 8 months ago

  • Solved
  • Archived

youtube stream - i start ... 20 sek. stream stops ... 30 - 40 sek maybe longer. my trick, i learned : change resolution - stream starts immediately. IT IS SO BORING ... i´m done

Since the last update, I believe, because this error occurs constantly and with EVERY video. This is often, not always, the case immediately after updating FF. Now it was… (read more)

Since the last update, I believe, because this error occurs constantly and with EVERY video. This is often, not always, the case immediately after updating FF. Now it was fine for a while, but now it's so bad that I'm having trouble watching YT videos properly. Reason: Browser open, logged in to YT. I click on a video to play - video opens, plays maybe 10 to 20 seconds, then playback stops spinning top, I also found out during the last glitch after update that if I switch the resolution briefly, higher or lower doesn't matter - important is to leave the current resolution and switch to another one. And oh wonder - immediately, instantly with the change, the video starts playing. If I wait for this - without doing anything myself, it sometimes takes 30 - 40 seconds for the video to start ... sometimes it just "hangs" ... This is extremely annoying - if it doesn't work, I have to switch browsers... What is also extremely annoying is that it occurs almost regularly after an update ... until the next one possibly, for unknown reasons, does not fix the error, but sometimes mitigates it. Now, however, the disruption/interruption is so massive and totally annoying that I'm thinking of switching. I'm just tired of it ...

Since the last update, I believe, because this error occurs constantly and with EVERY video. This is often, not always, the case immediately after updating FF. it was fine for a while, but now it's so bad that I'm having trouble watching YT videos properly. Reason: Browser open, logged in to YT. I click on a video to play - video opens, plays maybe 10 to 20 seconds, then playback stops spinning gyro, I also found out during the last glitch after update that if I switch the resolution briefly, higher or lower doesn't matter - important is to leave the current resolution and switch to another one. And oh wonder - immediately, instantly with the change, the video starts playing (for a while at least maybe 5 Minutes maybe 30 Sek... i´m done with FireFox ...) If I wait for this - without doing anything myself, it sometimes takes 30 - 40 seconds for the video to start ... sometimes it just “hangs” ... This is extremely annoying - if it doesn't work, I have to switch browsers... What also bothers me extremely is that it occurs almost regularly after an update ... until the next one possibly, for unknown reasons, does not fix the error, but sometimes mitigates it. Now, however, the disruption/interruption is so massive and totally annoying that I'm thinking of changing. I'm just tired of it ... Please fix it or shoot me ... any suggestions ??

  • Archived

e-mail with outlook

WHEN I SIGN INTO MY OUTLOOK ACCOUNT, FIREFOX IS BLOCKING MY CONNECTION. IT WILL NOT CONNECT TO SECURESERVER.NET. I CANNOT ACCESS MY E-MAILS IN FIREFOX CURRENTLY. PLEASE H… (read more)

WHEN I SIGN INTO MY OUTLOOK ACCOUNT, FIREFOX IS BLOCKING MY CONNECTION. IT WILL NOT CONNECT TO SECURESERVER.NET. I CANNOT ACCESS MY E-MAILS IN FIREFOX CURRENTLY. PLEASE HELP! ALL THE TECH PEOPLE SAID IT IS THE BROWSER????

I AM HAVING THE PROBLEM ON THE OTHER COMPUTER. I THINK THIS PC IS O.K.

Asked by JIMSMITH2 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Drag and Drop on Outlook for the web

Firefox (current version:137.0.2 64-bit) does not allow drag from outlook on the web and drop on windows 11 file explorer. It shows a forbidden sign when i am dropping on… (read more)

Firefox (current version:137.0.2 64-bit) does not allow drag from outlook on the web and drop on windows 11 file explorer. It shows a forbidden sign when i am dropping on file explorer.


How this problem can be solved?

Asked by petrakis_john 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

problem loading page

The server at 192.168.1.1 is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to lo… (read more)

The server at 192.168.1.1 is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

How do I change the time out to a longer time?

Asked by sog22 9 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Viruses Detected!

I am receiving pop-ups from what appears to be Mozilla Firefox saying: System is infected! Viruses detected, Turn on protection and delete viruses. The virus identified … (read more)

I am receiving pop-ups from what appears to be Mozilla Firefox saying: System is infected! Viruses detected, Turn on protection and delete viruses. The virus identified is ZEUS.2020 Trojan. Click here to scan and clean via: d3av3500fes73a78mk0.mosgdefender.com This link doesn't work. So, how can I get this issue resolved? Any help would be appreciated. These pop up happen frequently one after the other. I appreciate any help solving this issue. Thank you, Tricia Hawkins

Asked by Tricia Hawkins 8 months ago

Last reply by TyDraniu 8 months ago

  • Archived

reopen previous session option is missing from the history menu

in FF 137.02 Win11Pro there is no reopen previous session option in the history menu, even though in settings, history, "firefox will" is set to remember history. We trie… (read more)

in FF 137.02 Win11Pro there is no reopen previous session option in the history menu, even though in settings, history, "firefox will" is set to remember history. We tried reinstalling FF. No luck.

Is there a way to reopen the previous session?

Has that feature been deleted?

Asked by Philtopia 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Reinstalling Fireifox

I received this message from ATT whenever I try opening my email: "Something's gone wrong. You may be having trouble with your connection. Connecting your device to Wi… (read more)

I received this message from ATT whenever I try opening my email: "Something's gone wrong. You may be having trouble with your connection. Connecting your device to WiFi could help fix the issue or try later again." However, I can get into my email through Chrome with no problem so I'm able to continue working. Would uninstalling then reinstalling Firefox help without creating more problems? I would like to continue with Firefox if possible. I have Windows11. Thank you.

Asked by condogal 9 months ago

Last reply by condogal 9 months ago

  • Solved
  • Archived

mail.proton.me does not load

Hello After last firefox update this page mail.proton.me (specifically: https://mail.proton.me/u/0/inbox) does not load for me. It works in chrome and edge but not fire… (read more)

Hello After last firefox update this page mail.proton.me (specifically: https://mail.proton.me/u/0/inbox) does not load for me.

It works in chrome and edge but not firefox. I cleared my cookies and cache but it did not help. All I get is blank white page and sometimes error message. I attach screen from my F12 menu when I try to load page. In brave for example there is much more activity than in FF.

Asked by Piterk 9 months ago

Answered by Piterk 9 months ago

  • Solved
  • Archived

Secure Connection Failed The connection to the server was reset while the page was loading.

Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity … (read more)

Secure Connection Failed

The connection to the server was reset while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by rohul.brac79 9 months ago

Answered by rohul.brac79 9 months ago

  • Archived

Firefox Sync stuck "Syncing"

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuc… (read more)

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuck at "Syncing..." despite waiting several hours. Quitting Firefox results in a crash window popping up.

There are no files in the weave/logs directory. The weave/failed directory has multiple json files; most almost completely empty. addons.json has an ID, but that's pretty much it.

Deleting the .mozilla directory and starting over yielded no change in behavior.

Any help would be appreciated. Thank you.

Asked by firefox3103 9 months ago

Last reply by jonzn4SUSE 9 months ago