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  • Archived

Months of bookmarks lost

Today randomly i noticed that my bookmark bar is waaay shorter out of the blue, i didn't change or adjust anything, all i do is the updates from mozilla that's all, it wa… (read more)

Today randomly i noticed that my bookmark bar is waaay shorter out of the blue, i didn't change or adjust anything, all i do is the updates from mozilla that's all, it was all music it really saddens me because atm it's lost forever, i hope somebody can help me (i don't know since when it disappered i literally just noticed it right now ...)

Asked by georgiy-tarasov 8 months ago

Last reply by georgiy-tarasov 8 months ago

  • Archived

my bookmarks are dissapering on my startup page

When i starup my firefox browser All my bookmarks are gone and i dont know how to retrieve the bookmarks. do i need to setup an firefox account or what should i do? with … (read more)

When i starup my firefox browser All my bookmarks are gone and i dont know how to retrieve the bookmarks. do i need to setup an firefox account or what should i do? with regards

  • Archived

Pocket export doesn't include tags

I tried to export my Pocket links because they're shutting down. The export I received doesn't include any tags, which makes it pretty much useless. How do I get one with… (read more)

I tried to export my Pocket links because they're shutting down. The export I received doesn't include any tags, which makes it pretty much useless. How do I get one with the tags, so I can import to a different tool?

Asked by beth33 8 months ago

Last reply by beth33 8 months ago

  • Solved
  • Archived

Firefox deleted all my addons and passwords

I rebooted and launched FF, I was asked if I wanted to Refresh. Naturally I declined because I'm not an idiot. Now all my addons and passwords are gone. I would love t… (read more)

I rebooted and launched FF, I was asked if I wanted to Refresh. Naturally I declined because I'm not an idiot. Now all my addons and passwords are gone. I would love to have them back since I never asked for them to be deleted. I don't have an "Old Firefox Data" or whatever folder on my desktop, would have been cool for them to leave that there when they clobbered years of data and customization because Firefox thinks they should have more control over my PC than I do, but they didn't. Is there any way to get these back?

Asked by Steam Cheap 8 months ago

Answered by Steam Cheap 8 months ago

  • Solved
  • Archived

Installation process - what happens

I have just installed firefox on my new computer. I had firefox on my old computer and laptop that are both still running. It has pulled in a list of mostly obsolete acc… (read more)

I have just installed firefox on my new computer. I had firefox on my old computer and laptop that are both still running. It has pulled in a list of mostly obsolete accounts and passwords which are listed when I select "passwords" I did not ask firefox to do this. why has it done this. what else may it have done that I don't know about

Asked by childerley7 8 months ago

Answered by childerley7 8 months ago

  • Archived

Missing Bookmarks

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't … (read more)

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't do anything I have quite a bit of stuff bookmarked, can you help? The browsing history and my bookmarks seemed to disappear at the same time.

Asked by c.l.walsh 8 months ago

Last reply by jeff-g 8 months ago

  • Archived

firefox update deleted plugins

I updated Firefox and all my plugins except for Grammarly were deleted, I saw another post talking about going into profile folder but I couldn't find anything about that… (read more)

I updated Firefox and all my plugins except for Grammarly were deleted, I saw another post talking about going into profile folder but I couldn't find anything about that

Asked by abdul.arif0705 8 months ago

Last reply by abdul.arif0705 8 months ago

  • Blocat
  • Archived

synch

I want to synch the bookmarks on my new Android phone to those on my old Android phone. Whenever I try to use this facility it seems to synch with my desktop, which I do… (read more)

I want to synch the bookmarks on my new Android phone to those on my old Android phone. Whenever I try to use this facility it seems to synch with my desktop, which I don't want. What am I doing wrong, please?

Thanks, Phil

sorry - looks like my WiFi connection to the desktop was kicking in rather than pairing with the second phone. No need to respond to this query but I am not sure how to close it.

Asked by Pgre123 9 months ago

Last reply by Kiki 8 months ago

  • Solved
  • Archived

Firefox deleted user data after the update

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I… (read more)

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I "extract" my old data from it.

Asked by Damir Zasimenko 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Archived

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelper … (read more)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

Asked by blejt3im1 1 year ago

Last reply by berlin 9 months ago

  • Archived

Key4.db file is missing in the folder I copied over from old PC

Hello, as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the old… (read more)

Hello,

as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the old profile folder. I have followed all instructions I managed to google, which ensured that it was enough to just copy over the old folder content into the new one, nowhere was it mentioned to look after if a key4 or key3 file are present. How is it possible that multiple of your support articles don't mention this? I am now stuck with only a json.login file from my old profile and no way to import my saved logins to the new PC.

Asked by glovakisIvanakis 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

how do i get back my Data after having to request an new password

i specificly have a firefox acount soo i can acess my bookmarks if something happens to my pc. now that it did and i had to format it, unfortunatly i forgot my password. … (read more)

i specificly have a firefox acount soo i can acess my bookmarks if something happens to my pc. now that it did and i had to format it, unfortunatly i forgot my password. i didnt even try any false ones couse usually you can save your Data by verifing your acount over emeil when requesting a new one. but after doing that its all gone. 10 years of bookmarks gone. how do i get back my bookmarks? i never agreed to this kind of security feature. i dont think its agood thing, and i never saved any infos that could get misused if stolen so such a feature as earasing my data is unwanted.

Asked by marilena_s 9 months ago

Last reply by mattc 9 months ago

  • Archived

Shortcuts not syncing

Hello, I have a huge problem with Shortcuts not syncing in the main page. I have my shortcuts organized and pinned how I like it but every single time I sync new machine … (read more)

Hello,

I have a huge problem with Shortcuts not syncing in the main page. I have my shortcuts organized and pinned how I like it but every single time I sync new machine or mobile, the shortcuts are not being synced and they are completely out of place and sometimes gone on my main machine. This cannot be like that and should be properly synced.

Best Dawid

Asked by dawid.cencora 1 year ago

Last reply by raxen001 9 months ago

  • Archived

Putting FireFox on my "New" MacBook

This will be a long question and in 2 parts, so I'll apologize up front. 1. I am running FireFox on my 11-year old MacBook and love it (MacOS Mojave version 10.14.6). H… (read more)

This will be a long question and in 2 parts, so I'll apologize up front.

1. I am running FireFox on my 11-year old MacBook and love it (MacOS Mojave version 10.14.6). However, my printer just crapped out, and my new HP 9120e requires MacOS Big Sur (11.x.x) or later. If I update to that OS, will I still be able to use FireFox? If so, where do I find it (see Question 2, below)?

2. Since my old MacBook is clearly reaching the end of it's life and my Excel and Word apps are also ancient, I am trying to transfer all my stuff onto a "New" MacBook that is running MacOS Monterey version 12.0.1. However, the "New" computer (I will not say "improved") has been a reliability nightmare and I just had it in for service. They wiped my disk clean to install the Monterey OS. So, other than Safari, I have no browser (or anything else for that matter). When I go to the App Store to download FireFox, and don't see it anywhere. Help!

Asked by Steverna 9 months ago

Last reply by jonzn4SUSE 9 months ago