• Solved

Default search engine keeps changing to Google

After the latest update, my default search engine in Firefox keeps automatically changing to Google, even though I’ve repeatedly reset it to Kagi. This seems like a bug, … (read more)

After the latest update, my default search engine in Firefox keeps automatically changing to Google, even though I’ve repeatedly reset it to Kagi. This seems like a bug, but let me know if there’s anything I can do on my end to make the change stick!

Asked by Laura.virginia.anderson 6 hours ago

Answered by Laura.virginia.anderson 2 hours ago

  • Solved

adding 2nd email account

Mozilla automatically put in the necessary info for an xfinity email account and said it was accepted, but I don't see the second account in my email program. Can you hel… (read more)

Mozilla automatically put in the necessary info for an xfinity email account and said it was accepted, but I don't see the second account in my email program. Can you help?

Asked by sb-gray 6 hours ago

Answered by david 4 hours ago

  • Solved

popup for credentials showing EDGE: Too many requests (bug1997062)

Yesterday I changed my AOL password online. Now Thunderbird email no longer works. I get a popup labelled "enter credentials for user on pop.aol.com". Within the popup wi… (read more)

Yesterday I changed my AOL password online. Now Thunderbird email no longer works. I get a popup labelled "enter credentials for user on pop.aol.com". Within the popup window it says "Edge: Too Many Requests"

Settings have not changed and worked prior to password change. I believe if the popup window was working correctly I could enter my new password and all would be fine.

pop.aol.com 995 SSL/TLS OAuth2

smtp.aol.com 465 SSL/TLS OAuth2

Thanks,

Ed

Asked by ejputt 5 days ago

Answered by Ed 3 days ago

  • Solved

Upgrade esr 128 from 115

I am a very long term Thunderbird user with gigabytes of historical emails w/attachments currently running esr 115 on my primary Windows 11 (upgraded from Windows 7 to Wi… (read more)

I am a very long term Thunderbird user with gigabytes of historical emails w/attachments currently running esr 115 on my primary Windows 11 (upgraded from Windows 7 to Windows 10 to Windows 11) workstation. I need to migrate to a newer host which also runs Windows 11, so I installed release 144 over the weekend to get prepared for the migration. I know that the basic rule is that the From and To Thunderbird apps must be running the same version, but out of an abundance of caution, I would like to do that at the version of the production system which is on ESR at version 128.5.2. The download page is only offering a 140.something on the esr channel. Is there anyway to get 128.5.2 to accomplish the migration?

Asked by Terry Corbet 3 days ago

Answered by david 3 days ago

  • Solved

Email

Sorry! 0 results found for ‘Thunderbird locks up when I'm typing an email and says Thunderbird is not responding. Has been going on for a couple of weeks. I'm on Windows … (read more)

Sorry! 0 results found for ‘Thunderbird locks up when I'm typing an email and says Thunderbird is not responding. Has been going on for a couple of weeks. I'm on Windows 11.’ for ‘Thunderbird’

Asked by txcryptics 3 months ago

Answered by christ1 3 months ago

  • Solved

Is there a method for sorting firefox bookmarks into alphabetical order?

Laptop running Windows 10 pro. Firefox 144. Is there a method for sorting firefox bookmarks into alphabetical order (yet)? I see from questions asked years ago that Firef… (read more)

Laptop running Windows 10 pro. Firefox 144. Is there a method for sorting firefox bookmarks into alphabetical order (yet)? I see from questions asked years ago that Firefox hasn't had a way to sort all bookmarks into alphabetical order in one go. Is this still the case? It seems hard to believe that the only way to do this is to sort each folder individually. I noticed that I can do this (and have done) on Android, but not on the laptop.

Asked by IanStar 17 hours ago

Answered by jscher2000 - Support Volunteer 16 hours ago

  • Solved

App switches between two layouts

For some reason on the app it switches between two layouts for my gmail account. From the photos I attached a drop down menu that says gmail is present in one of them but… (read more)

For some reason on the app it switches between two layouts for my gmail account. From the photos I attached a drop down menu that says gmail is present in one of them but sometimes when I go to open the app sometimes it will just show it fully with out the gmail part.

If its possible I would like it to now show the gmail drop down menu.

Asked by Blaze 18 hours ago

Answered by Platform34 15 hours ago

  • Solved

I have no ''About Firefox'' anymore! HELP!

(If any relevance, I'm on Macos 12 Monterey) 'Installation and updates' seemed the nearest topic due to the 'update' part of it, since this seems to only have been happen… (read more)

(If any relevance, I'm on Macos 12 Monterey) 'Installation and updates' seemed the nearest topic due to the 'update' part of it, since this seems to only have been happening since this version, or I have simply not noticed due to not having needed to know. But if you look at my two screenshots, you will see the issue. There simply is no About Firefox on my firefox. Neither directly listed on the menu, nor as part of the 'help' sub menu.

Is there, for the sake of learning, a simple fix, so that I donlt have to uninstall/re-install? or an 'about config' type fix? Screenshot 1 shows the menu Screenshot 2 shows help sub-menu As you can see, absolutely no About Firefox

And, only potential issue may be, as you'll see from the share data upload is that I've a lot of tabs open, as I've got a lot to get through toniught, and tomorrow. So, maybe, t=though doubtfully, it is because it isn't handling the tabs and this caused a menu entry to be missing? Surely not likely.

Asked by Villainous Chillinous 18 hours ago

Answered by Villainous Chillinous 17 hours ago

  • Solved

Firefox having problems with streams: This video is either unavailable or not supported in this browser. (Error #4000)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox,… (read more)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox, private windows, no add ons, trouble shoot mod. Nothing helped. The problem seems to be with live stream, either on twitch.tv or youtube.

Asked by probableUser 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

My Firefox account settings show wrong MacOs version. Am I OK?

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm … (read more)

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Asked by Villainous Chillinous 17 hours ago

Answered by James (doing minimal support) 17 hours ago

  • Solved

In my Firefox 144 account setting when editing....

Unsure if it really matter, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm o… (read more)

Unsure if it really matter, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Asked by Villainous Chillinous 17 hours ago

Answered by Villainous Chillinous 17 hours ago

  • Solved

Font size very small in received emails on Thunderbird

I recently transferred my Thunderbird email to a new Windows 11 laptop. Everything is ok, except the font size in received emails can best be described as very tiny. I'v… (read more)

I recently transferred my Thunderbird email to a new Windows 11 laptop. Everything is ok, except the font size in received emails can best be described as very tiny. I've tried everything to increase the font size, but nothing helps. My screen has a resolution of 2880x 1880 Any help would be much appreciated. Thanks.

Asked by gw3vlp 6 days ago

Answered by Ed 22 hours ago

  • Solved

Tabs group lost after recent update

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manag… (read more)

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

Asked by Bhaumik Tripathi 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago