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Firefox Crashes on startup since update to FF 18

Posted

After automatically updating to FF18, Firefox crashes everytime on startup. I read the article on Malware effecting this, ran malwarebytes antibytes and kapersky but they did not pick up anything. This really is a pain in the butt.

I wondered if ayone else had this problem or anyone had some advice on how to fix this?

Thanks

Chosen solution

hello dbs123FF, from the crash report you've submitted it seems like the crash is malware related, as you've already suspected. the malicious file on your pc causing the crash is named yohgfrgg.dll (randomly generated filename).

according to reports from other users it should be detected by microsoft safety scanner and kaspersky security scan. if kaspersky didn't work for you, please also try microsoft's product:

http://www.kaspersky.com/security-scan

http://www.microsoft.com/security/scanner/default.aspx

Read this answer in context 7

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C)

More Information

Crash ID: bp-f67249ec-1316-4df0-aa12-1794c2130112

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

Chosen Solution

hello dbs123FF, from the crash report you've submitted it seems like the crash is malware related, as you've already suspected. the malicious file on your pc causing the crash is named yohgfrgg.dll (randomly generated filename).

according to reports from other users it should be detected by microsoft safety scanner and kaspersky security scan. if kaspersky didn't work for you, please also try microsoft's product:

http://www.kaspersky.com/security-scan

http://www.microsoft.com/security/scanner/default.aspx

Donnie 31 solutions 331 answers

Helpful Reply

I looked at your error report & before trying anything else, restart FF in safemode to see if its an extension/add-on causing it to crash. Try disabling hardware acceleration while in safe mode to see if this fixes it.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

ideato
  • Top 25 Contributor
617 solutions 4263 answers

Hello dbs123FF, confirm madperson's reply is correct, try the steps in madperson's reply.

thank you

Donnie 31 solutions 331 answers

install the Search Reset Tool. This will remove the rest of the traces of this program from your Firefox.


Troubleshoot Firefox issues caused by malware

Modified by Donnie

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8030 answers

Hi dbs123FF,

The file yohgfrgg.dll is suspicious and if you have not already deleted it could I ask that you keep it quarantined for the next few-days instead of deleting the file. Firefox engineers were having problems recreating this problem, despite this being a very common crash signature. There is a possibility they may still be looking for another copy of the malware file to examine.


For forum cross referencing purposes

Question owner

Thankyou for the help and support, very much appreciated.

Madperson's solution did the trick. I had already tried the Kapersky scan, but the microsoft scan is the one that found the file. Firefox works perfectly after that.

@John99 unfortunately i had already deleted the file before i had seen your reply. Sorry i couldn't be of any help there.

Thank you all once again - Fantastic advice.

treborsitnay 0 solutions 5 answers

I have had the same problem with FF crashing repeatedly on either launching it or when closing it (1 tab only open) or when closing a 2nd tab if it makes it through the launch. I am unable to launch FF in safe mode - it basically crashes. I am using Chrome to post this problem. And I've downloaded FF 17.0.2 per suggestion in another thread, but hesitate to uninstall FF 18.0, although I've backed up all my bookmarks, as I don't know if I'll have to re-install all the add-ons. Is there a way to know which ones I've got installed - and have enabled/active -- AFTER I've 'fresh'-installed 17.0.2 ? (NOTE: I am fully aware that I can currently see them in the Tools/Add-ons menu -IF- I can keep FF from crashing before I can view them.)

Thanks.

BTW, here are the crash report IDs since yesterday's upgrade: bp-c2965591-b20f-4e4d-8a11-e98d82130112 1/12/201310:17 AM bp-3312db32-4f5e-4493-ae77-b80a42130112 1/12/201310:16 AM bp-73450d12-70eb-4a33-970f-444a12130112 1/12/201310:11 AM bp-5e2efad3-4a8e-4c23-8e98-0f9672130111 1/11/20136:47 PM bp-2c8ee7ba-90a7-4b1e-a451-9a9402130111 1/11/20134:54 PM bp-058f9c2f-95ae-4f5d-9c2f-7135521301111/1 1/20134:22 PM bp-58ddf9cb-aa33-427c-8e16-7c16d2130111 1/11/20134:06 PM bp-e3d3152f-e5d0-4382-9cac-555982130111 1/11/20134:06 PM bp-89e59236-5229-4eb6-a499-14a8e2130111 1/11/20132:03 PM bp-b7e5e690-e5ce-4a41-a34d-797f12130111 1/11/20132:03 PM bp-1185779d-7d7f-495d-b6c7-f390b2130111 1/11/20132:02 PM bp-c1d8db3f-64db-479a-b3fe-b4b3c21301111/11/201312:17 PM

Modified by treborsitnay

Donnie 31 solutions 331 answers

treborsitnay please start a separate thread by asking a new question or select "i have this problem to" which will keep you in the loop with replies, solution, and tracking the problem.

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

hey treborsitnay, the issue behind the crashes you're experiencing is a different one, i answered it in the other thread where you've asked: https://support.mozilla.org/questions/946702#answer-396584

treborsitnay 0 solutions 5 answers

Thanks madperson, I'll check it out.