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I am a teacher and all of a sudden I can't get on my parish website's group wise so that I can check my email from home. The tech dept. says that I need to find the compatability button, but I don't know where that is. Do you have any suggestions?

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  • Last reply by cor-el

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I can no longer access my school's group wise account so that I can read my emails from home. My tech dept. says it has something to do with the compatability button as the parish's system uses internet explorer and I don't have that. I use Firefox.

Any suggestions on what I need to do?

I can no longer access my school's group wise account so that I can read my emails from home. My tech dept. says it has something to do with the compatability button as the parish's system uses internet explorer and I don't have that. I use Firefox. Any suggestions on what I need to do?

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The compatibility button is an Internet Explorer feature that relaxes standards so older web sites will work with newer versions of IE. I think the person with whom you spoke may not be familiar with Firefox.

I assume GroupWise was working in Firefox 3.6?

I don't know whether this thread is helpful, because I don't really understand the setting to which it refers, but you might take a look: With Firefox 4 Installed, I can't type in the message box in GroupWise Client, when i uninstall it, I can. What's up with that homey? | Firefox Support Forum | Firefox Help.

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Which problems do you have on that website?


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).