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Cannot access Shopify editor

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  • Last reply by thekingis

thekingis
thekingis
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Hi all, Has something happened in the past few weeks. Accessing the Shopify editor is now no longer possible on Firefox. Tried the usual, clearing cache, incognito mode, the most updated version of Firefox installed etc. Does work in Chrome. Shopify support are not able to isolate the issue. Any ideas what the issue is? And how to fix it?

Hi all, Has something happened in the past few weeks. Accessing the Shopify editor is now no longer possible on Firefox. Tried the usual, clearing cache, incognito mode, the most updated version of Firefox installed etc. Does work in Chrome. Shopify support are not able to isolate the issue. Any ideas what the issue is? And how to fix it?
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Chosen solution

Hi there,

Could you please also try running Firefox in Troubleshoot Mode? Does the problem persist?

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All Replies (4)

TyDraniu
TyDraniu
  • Top 10 Contributor
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As a test, can you install the chrome mask extension and turn it on for that website?

thekingis
thekingis Question owner
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Thanks for the tip. I have tried that. But still experience the same fail to load page error.

Denys
Denys
  • Top 10 Contributor
  • Moderator
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Chosen Solution

Hi there,

Could you please also try running Firefox in Troubleshoot Mode? Does the problem persist?

thekingis
thekingis Question owner
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Thanks Denys, That has helped resolve the problem. Going through the steps here: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

it was indeed an add-on that was disrupting the page loading of shopify.

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