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Supernova is not letting me print emails- asks to save as PDF- also causing printer problems in other programs

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  • Last reply by stacymista

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I have Supernova 115.2.3 and am having problems with 1) printing an email- it asks me to save as pdf- and does not show printer in drop down 2) is causing other programs to have problems seeing printer that is installed. Why is this happening? This is recent 2-3 weeks. I have to reboot laptop each time I want to print or scan and cannot have TB open when I do. Have HP all-in-one printer/fax/scan. If TB is open, and I try to scan using software for printer, I get asked if I want to install software- which is already installed. I can't work this way. I am used to having Wordperfect, TB open all day and it used to be fine. I could print screen shots, Wordperfect documents, scan and email. Now I am getting these problems.

Please help!

I have Supernova 115.2.3 and am having problems with 1) printing an email- it asks me to save as pdf- and does not show printer in drop down 2) is causing other programs to have problems seeing printer that is installed. Why is this happening? This is recent 2-3 weeks. I have to reboot laptop each time I want to print or scan and cannot have TB open when I do. Have HP all-in-one printer/fax/scan. If TB is open, and I try to scan using software for printer, I get asked if I want to install software- which is already installed. I can't work this way. I am used to having Wordperfect, TB open all day and it used to be fine. I could print screen shots, Wordperfect documents, scan and email. Now I am getting these problems. Please help!
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If there is a reproducible print issue, please file a bug report with a testcase email attached to the bug report. Thanks.

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Wayne Mery: I do not understand what you are telling me to do.