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Pop-up window won't fully display on webpage

  • 6 replies
  • 1 has this problem
  • 18 views
  • Last reply by FredMcD

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On bankofamerica.com, when I log in, it asks for acknowledgment and once I give it, a terms and timeout timer window is supposed to pop up with a 'continue' button further down. I only get the top 1/4" or maybe 1 line of the window and can not get past this point. It works fine on other major browsers. Any ideas on why?

Attached screenshots

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I found Avast SafePrice | Comparison, deals, coupons add-on is causing the problem. Not even a pop-up blocker.

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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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What content would normally be displayed in this cut off window ?

Can you attach a screenshot of how this shows in another browser ?

Is this an iframe (i.e. do you see a This Frame item in the right-click context menu) ?

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cor-el said


Can you attach a screenshot of how this shows in another browser ?

Is this an iframe (i.e. do you see a This Frame item in the right-click context menu) ? </blockquote>

Added picture of window.

This is what the HTML inspector.

 <button type="button" class="ui-button ui-corner-all ui-widget ui-button-icon-only ui-dialog-titlebar-close" style="border: medium none;" id="flex-modal-pos-ack-layer-modalClose" href="javascript:void(0);">close  layer: You’re ready to download transactions to Quicken or QuickBooks</button>

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Chosen Solution

I found Avast SafePrice | Comparison, deals, coupons add-on is causing the problem. Not even a pop-up blocker.

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Can you use the Inspector in Firefox to enlarge that window by setting a suitable height via a this element {height:20em !important} CSS rule ?

If that Continue button is focused then you might be able to close the pop-up via the space bar or enter and continue via the OK button.

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That was very good work. Well Done.

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