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Amazon Prime Only Works When I "Refresh" Firefox

  • 1 reply
  • 1 has this problem
  • Last reply by jscher2000

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I have Amazon Prime which has always worked fine.

Recently, the title of movies and episodes stopped showing up while the video was playing. Also the thing on the left side where you can see who's in the movie is gone.

I did a "Refresh" of Firefox where it resets everything back to the original installation, and Amazon Prime works great.

The problem is, all of my settings are gone, all my passwords, extensions, search engines, bookmarks, everything.

I know how to reset many of these one by one, but not all. I went through the Profile items and folders one by one and could not get Amazon Prime to work and keep my settings. If I copied an entire old profile into the new profile, Amazon Prime works but my settings are gone again.

Any ideas?


All Replies (1)

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I think it would be simplest to do a profile "transplant"/"resurrection" and start again. The steps for that are here:

Once you are back up and running with your old data/settings:

Could you test in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Any improvement?


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