Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Please help: 60.3.3 crashes randomly (especially on shut-down) @ PLDHashTable::Iterator::Iterator | gfxPlatformFontList::CleanupLoader

  • 4 replies
  • 1 has this problem
  • 33 views
  • Last reply by Wayne Mery

joshuax
joshuax

Here is a recent crash report: bp-ac589fb7-e258-4fc4-80c0-6454a0181230

I don't run any add-ons. I would appreciate any help you could provide.

Here is a recent crash report: bp-ac589fb7-e258-4fc4-80c0-6454a0181230 I don't run any add-ons. I would appreciate any help you could provide.

Modified by Wayne Mery

All Replies (4)

Matt
Matt
  • Top 25 Contributor

There are two bug registered against that crash. https://bugzilla.mozilla.org/show_bug.cgi?id=1405381

https://bugzilla.mozilla.org/show_bug.cgi?id=1405383

The only hint I see that they might be chasing down something is talk about the number of tabs open.

Is their anything unusual about your setup? Profile not on a local disk, Windows roaming profiles enabled. lots and lots of fonts installed(I mean thousands not a few hundred)

What anti virus do you use? What video card do you have in Windows? (Help > Troubleshooting information will answer both of those) The system reports you using windows 10 64 bit. Is that correct?

joshuax
joshuax Question owner

Thank you both.

Nothing unusual. Profile's on local disk. Don't know what roaming profiles enabled means. Doubt I've done it. Haven't installed lots of fonts.

I use Bitdefender Antivirus Plus. Nvidia 1070TI cards. Have used both for a long time.

Re Bitdefender--I've run the program for years with Bitdefender. But I'll try adding its folder to its exclusions and see what happens.

This started a month or so ago; not sure if it was before/after I TB updated.

The problem I think is in the profile. I created a new profile and the crash disappeared. But how do I migrate my email history to the new profile? Perhaps one folder at a time until I find the one that is causing the crash?

joshuax
joshuax Question owner

Added the exception to BD and TB still crashes.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Start Windows 10 in safe mode. Do you still see the problem?