In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

bp-a35c1274-588a-4d00-a4aa-afabf2161026 10/26/2016 01:26 bp-ea710852-769d-4669-a0a5-2df952161026 10/26/2016 01:26 bp-cb57a365-733f-4748-855a-9404c2161026 10/26/2016 01:25 bp-07150d80-dab4-4a0e-bf61-b8b0c2161026 10/26/2016 01:25 bp-8ee6e1c6-b4dd-4529-9a9f-2b45b2161026 10/26/2016 01:25 bp-7724bde3-95b7-4e1d-8ab8-ff5302161026 10/26/2016 01:24 bp-f07abc71-9a6c-4243-b527-543542161026 10/26/2016 01:24 bp-98b85b5f-9373-4c75-a9b3-8a1dc2161026 10/25/2016 22:28 bp-606e6735-cdfc-446c-95b3-14a992161026 10/25/2016 19:19 bp-76c90a4e-4902-4573-a599-a35e22161025 10/25/2016 14:35 bp-ae4965a4-9167-48e2-a208-b68ea2161024 10/24/2016 13:21 bp-95910b60-65cd-42d8-823d-8f2622161022 10/22/2016 13:24 bp-7c1e6242-30e7-4205-b525-98ba72161022 10/22/2016 13:23 bp-111e77a2-9c69-4586-8280-e4ef72161022 10/22/2016 03:40 bp-3232f432-ca03-45ae-942a-c74c22161022 10/22/2016 00:14 bp-36c76b5e-32b1-4294-8dff-082af2161020 10/20/2016 11:03 bp-292d2956-5e3b-4f2a-ad43-970762161020 10/20/2016 11:01

Product Firefox Release Channel release Version 47.0.1 Build ID 20160623154057 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-a35c1274-588a-4d00-a4aa-afabf2161026

Signature: NtUserPeekMessage | NtUserPeekMessage | NtUserPeekMessage | mozilla::widget::WinUtils::WaitForMessage | base::MessagePumpForUI::DoRunLoop +++++++++++++++++++++++++++++++++++++++++++++++++ bp-ea710852-769d-4669-a0a5-2df952161026 bp-cb57a365-733f-4748-855a-9404c2161026

Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

Attention Sumo's there are 7 related bugs ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-07150d80-dab4-4a0e-bf61-b8b0c2161026

Signature: mozilla::plugins::PluginModuleChild::NPN_CreateObject

Process Type plugin Shockwave Flash Version: 22.0.0.209

This is for Sumo's Related Bugs 1252152 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject

1188634 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject(_NPP*, NPClass*) +++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-8ee6e1c6-b4dd-4529-9a9f-2b45b2161026

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 23.0.0.162

Attention Sumo's there are 30 related bug reports +++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-7724bde3-95b7-4e1d-8ab8-ff5302161026

Signature: MTSyntaxBinding::FindOrCreateBinding

Process Type plugin Shockwave Flash Version: 23.0.0.162

I see you have tried installing older versions of Firefox.

Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0.185 Flash Player (Linux) Version 11.2.202.637

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?