audio works but not video in youtube or other sites
everything is working except the video. the audio is playing, i can hear sounds but the video won't work. it's like the video starts, then it won't move instead it'll blink. in the screenshot, u can see something has appeared but that is the only thing it'll show while blinking. i don't know how else to explain it but it is something like this.
All Replies (13)
Hi !
This must be sooo annoying !
Would you check and see if there are updates for your graphics drivers:
http://mzl.la/1xKsEca
Also see:
https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
'Sure hope this will work for you !
Good luck and keep us posted !
it still does not work.....my video remains frozen while the audio plays...i can even scroll down the page and do everything!
DazzFTZ said
it still does not work.....my video remains frozen while the audio plays...i can even scroll down the page and do everything!
I'm sooo sorry; I'm calling for help .........
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
I note you have quite a lot of plugins. Firefox safe mode does not disable pkugins so also try disabling all your plugins whilst you are in Firefox's safe mode.
Some video may need Flash Player, so you may need to check with only the ShokwaveFlash plugin enabled. Note that YouTube will work on Firefox using what is known as HTML5 and does not need FlashPlayer.
Try these two test pages
- Adobe FlashPlayer (Shockwave)
www.adobe.com/software/flash/about - YouTube HTML5
https://www.youtube.com/html5
I suggest you try then with just FlashPlayer enabled in Firefox's safe mode, and in compare in your ordinary mode with Plugins enabled.
Note also that historically RealPlayer has not always worked well with FlashPlayer. (I did not try to check whether your RealPlayer plugins are up to date, but that is something you should check.)
The latest RealPlayer update was September 15: 18.1.5.699
i'm sorry to bother again but it seems the problem as arisen again :( it's not only youtube videos but also facebook videos don respond. audio works nicely (means it's probably ok) but video-the images- don't appear at all! its either white screen or keeps on blinking. please help! p.s my flash player is up-to-date.
Have you tried this already ? Firefox turned a media thing off from version 48 and up. Way to fix firefox media
If that does not work you could try if it will be ok with an older version. Here is how.
Testing Firefox, Backup your firefox
You got problems with an updated version of firefox and want to test if it is because of the update.
Ok here is an easy way to test. Simply get yourself the version you used before updating "as Portable". Download site for various versions of portable firefox
After download your fox portable is here: C:\Users\Your Account Name\Downloads\FirefoxPortable64-47.0.1
Now on your Win10 go to your installed account profile here, Win 10; C:\Users\Your Account Name\AppData\Roaming\Mozilla\Firefox\Profiles\o65hyi78.default [You have different number]
The folder that has .default behind it is your saved logins and bookmarks. Right click copy that folder
Here is your portable profile folder, do paste inside it, to copy your profile to it: C:\Users\Your Account Name\Downloads\FirefoxPortable64-47.0.1\FirefoxPortable64\App\DefaultData\profile\
Inside the root folder are 2 firefox links, but go to this one the portable does not have your profile: C:\Users\Your Account Name\Downloads\FirefoxPortable64-47.0.1\FirefoxPortable64\App\Firefox\firefox
Now you and created a backup of your bookmarks and saved passwords, And you can test if fox works on the old version. And you can use the portablefirefox in the main root folder to start without your profile in it, so then you can test ;)
Modified by Passie
You can check the Web Console ("3-bar" menu button or Tools -> Web Developer) for error messages.
You can reload web page(s) and bypass the cache to generate a fresh log.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
no no none of it is working! my videos done work >_
Passie said
Have you tried this already ? Firefox turned a media thing off from version 48 and up. Way to fix firefox media If that does not work you could try if it will be ok with an older version. Here is how. Testing Firefox, Backup your firefox You got problems with an updated version of firefox and want to test if it is because of the update. Ok here is an easy way to test. Simply get yourself the version you used before updating "as Portable". Download site for various versions of portable firefox After download your fox portable is here: C:\Users\Your Account Name\Downloads\FirefoxPortable64-47.0.1 Now on your Win10 go to your installed account profile here, Win 10; C:\Users\Your Account Name\AppData\Roaming\Mozilla\Firefox\Profiles\o65hyi78.default [You have different number] The folder that has .default behind it is your saved logins and bookmarks. Right click copy that folder Here is your portable profile folder, do paste inside it, to copy your profile to it: C:\Users\Your Account Name\Downloads\FirefoxPortable64-47.0.1\FirefoxPortable64\App\DefaultData\profile\ Inside the root folder are 2 firefox links, but go to this one the portable does not have your profile: C:\Users\Your Account Name\Downloads\FirefoxPortable64-47.0.1\FirefoxPortable64\App\Firefox\firefox Now you and created a backup of your bookmarks and saved passwords, And you can test if fox works on the old version. And you can use the portablefirefox in the main root folder to start without your profile in it, so then you can test ;)
you have given me direction for win10 bt myn is win07...could you please tell me what to do after i download the old version?
Using old versions of Firefox is not really safe and so not recommended. It is slightly safer just using an old portable version for some temporary troubleshooting. That is especially true if you use portable only from a memory stick.
The Firefox portable site has its own support forum and also help articles about how to install it on a PC or run it from a memory stick. Note for test purposes you need not try to get portable to use your original profile. Also note using an old version of portable does NOT show the fault was because of Firefox changing versions. Others are not seeing your problem.
Your best course of action may be to answer cor-els question and provide any error details you then see
You may already have tried this, but just in case :
3-bar menu -> Options -> Advanced -> under 'General' :
uncheck 'Use hardware acceleration when available'
and click 'OK'