Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cant login/logout or change user in google accounts using firefox

  • 3 replies
  • 1 has this problem
  • 57 views
  • Last reply by FredMcD

more options

In the screenshot below this is the screen that ask me to login. but that is the username of my brother-in-law who borrow my laptop. when I login to another account it keeps asking me to login to this account. I tried uninstalling firefox and reinstall again but still the same problem. It happens only in google account. temporarily I use chrome whenever I login to google.

Any Feedback would be greatly appreciated thanks

In the screenshot below this is the screen that ask me to login. but that is the username of my brother-in-law who borrow my laptop. when I login to another account it keeps asking me to login to this account. I tried uninstalling firefox and reinstall again but still the same problem. It happens only in google account. temporarily I use chrome whenever I login to google. Any Feedback would be greatly appreciated thanks

Chosen solution

Have you tried changing the username?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Read this answer in context 👍 2

All Replies (3)

more options

Chosen Solution

Have you tried changing the username?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

more options

Thank you soooo much for your assistance. It works fine now. Have a nice day cheers....

more options

Glad to help. Safe Surfing.