Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Folders with saved emails are deleting before my very eyes when opened.

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by Toad-Hall

rjlang
rjlang
more options

After I clean out my trash folder, then go to open other folders where I have saved emails, all the saved emails in that folder delete before my very eyes. They show up for a second or two then disappear and seem to be gone for good.

After I clean out my trash folder, then go to open other folders where I have saved emails, all the saved emails in that folder delete before my very eyes. They show up for a second or two then disappear and seem to be gone for good.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Maybe you have a filter on that folder which is only displaying unread mail, so once you have read it will hide from view.

First check the 'Quick Filter Bar' to make sure the 'show only unread messages' sunglasses icon is not selected. Click on it to toggle it on and off.

Also check: 'View' > 'Threads' > 'All 'View' > 'Messages' > 'All'