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Firefox 45.0.2 crashes when printing

  • 6 replies
  • 5 have this problem
  • 15 views
  • Last reply by guigs

firefock5
firefock5
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Hi guys,

FF crashes when I try and print any web document or PDF.

I've tried everything from similar threads including: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox and starting in safe mode, but can't seem to resolve this.

Any suggestions would be appreciated.

Cheers, Firefock5

Hi guys, FF crashes when I try and print any web document or PDF. I've tried everything from similar threads including: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox and starting in safe mode, but can't seem to resolve this. Any suggestions would be appreciated. Cheers, Firefock5

All Replies (6)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
firefock5
firefock5 Question owner
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Hi FredmcD

Thanks for the quick response. I'm not able to upgrade to the latest version of FF unfortunately.

bp-2a0eb1ac-7c41-486e-a762-35ddc2160530 30/05/2016 5:11 PM bp-0ff81788-1799-42fc-a662-0b6552160530 30/05/2016 4:59 PM bp-d7c88eeb-c608-470f-8ead-39e722160530 30/05/2016 4:55 PM bp-cbe7a497-d033-4d86-940b-2565e2160517 18/05/2016 9:42 AM bp-95c41112-d72e-4960-b238-132152160505 5/05/2016 11:54 AM bp-2641bfcc-fcbe-4f64-ab19-3fc362160505 5/05/2016 11:26 AM bp-a83f83b7-6f99-4cfd-89bd-877892160429 29/04/2016 5:03 PM bp-5b9670e1-2414-45ab-901a-311382160531 25/03/2016 2:31 PM bp-7b6781c6-ce6f-462f-8ed9-7c36e2160325 25/03/2016 2:24 PM

Modified by cor-el

FredMcD
FredMcD
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Signature: libobjc.A.dylib@0x14dd

This is for Sumo's Related Bugs 1275149 You are not authorized to access bug

I've called the big guys to help you. Good luck.

firefock5
firefock5 Question owner
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Great, thank you so much FredMcD! :D

firefock5
firefock5 Question owner
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Bumping this for response please. Is there someone I can contact about this issue?

guigs
guigs
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Hi firefock5, Thank you for your question, I understand that your Firefox is crashing when you are trying to print. I do not have a bunch of information about the bug, but I can recommend these troubleshooting steps:

  1. Make sure there are no pending updates in Mac OS X 10.x
  2. https://support.apple.com/en-gb/HT203343 take these steps to troubleshooting