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Firefox crashes

  • 8 replies
  • 2 have this problem
  • 1 view
  • Last reply by Frejoh466

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After I updated to Firefox 35 It started to crash alot (so does flash player, but don't know if you can do anything about that). I have updated Firefox, flashplayer, the addons, Windows 7, and other drivers on my computer.

system specs: OS: Windows 7 Ultimate 64-bit Processor: i5-3570K Memory: 8096MB RAM Hard Drive: 4550 GB Video Card: NVIDIA ASUS GeForce GTX 670 Monitor: 1920 x 1080 Sound Card: SoundMAX HD Audio Keyboard/Mouse: G19 Motherboard: ASRock Z77 EXTREME4

bp-d3c14b22-03ad-4d30-9bbf-79ce52150205 bp-5d71610c-c69c-4b19-9b39-2661c2150206 bp-183a1dc6-ad6b-4116-9606-2a8612150206 bp-cf756e04-84d7-46e3-b216-805792150206 bp-af639aa5-1b92-4a01-beb4-034cf2150206 bp-d3c14b22-03ad-4d30-9bbf-79ce52150205 bp-cf9df24a-9821-424d-b416-45a012150205 bp-81e0e5e1-b496-4af4-8a58-456702150206 bp-f393dccf-46dd-432b-83eb-d607e2150131 bp-0f2806cd-aa58-4991-92e3-626892150131

After I updated to Firefox 35 It started to crash alot (so does flash player, but don't know if you can do anything about that). I have updated Firefox, flashplayer, the addons, Windows 7, and other drivers on my computer. system specs: OS: Windows 7 Ultimate 64-bit Processor: i5-3570K Memory: 8096MB RAM Hard Drive: 4550 GB Video Card: NVIDIA ASUS GeForce GTX 670 Monitor: 1920 x 1080 Sound Card: SoundMAX HD Audio Keyboard/Mouse: G19 Motherboard: ASRock Z77 EXTREME4 bp-d3c14b22-03ad-4d30-9bbf-79ce52150205 bp-5d71610c-c69c-4b19-9b39-2661c2150206 bp-183a1dc6-ad6b-4116-9606-2a8612150206 bp-cf756e04-84d7-46e3-b216-805792150206 bp-af639aa5-1b92-4a01-beb4-034cf2150206 bp-d3c14b22-03ad-4d30-9bbf-79ce52150205 bp-cf9df24a-9821-424d-b416-45a012150205 bp-81e0e5e1-b496-4af4-8a58-456702150206 bp-f393dccf-46dd-432b-83eb-d607e2150131 bp-0f2806cd-aa58-4991-92e3-626892150131

Modified by Frejoh466

All Replies (8)

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A few more crash reports if that helps. Also, when ever it crash Firefox goes to full screen and I need to turn it off (F11).

bp-03e48dd6-e67f-41bf-9c91-2f3aa2150208 bp-cf3a0886-a63e-4620-a819-356932150208 bp-2050b49b-5538-4674-8252-975752150208 bp-081a1ae2-bc96-4cb2-8235-9f2c92150208 bp-cf945381-2671-4e9a-ad7d-641da2150208

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That are crashes with the Shockwave Flash plugin

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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Already done, and have latest.

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

I switched "dom.ipc.plugins.flash.disable-protected-mode" from false to true.

  • disable hardware acceleration in the Flash plugin

Only found how to do the disable-protected-mode and found nothing else on this.

And it still crash.

Having chrome running and running flash does not crash it when Firefox crash(Chrome never crash). It's happen when I play videos and running anything with flash. And because the Internet run with the hateful flash I can't just avoid it, no mater how much I really want it to be gone.

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To disable hardware acceleration right click on a video and choose settings it should open up a tiny box with that option. You can try cleaning the registry and reinstalling flash. For this you will need Ccleaner (https://www.piriform.com/ccleaner). When you finish installing Ccleaner, close Firefox, uninstall flash, use Ccleaner to clear registry, restart the computer, reinstall flash, when Firefox opens go to Addons>Plugins and set flash to "ask to activate". I had the problem with flash crashing Firefox before, it has to do with it being updated improperly by an anti-virus, or some other third party app.

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Yes, currently there is also some investigation going on on Adobe's end for now I would recommend what forgottengods mentioned above:

  • From the Firefox menu choose "Add-Ons"
  • Chose the "Plugins" category
  • Switch "Shockwave Flash" from "Always Activate" to "Ask to Activate"
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Tried to reinstall flash, it looked like it was working, but after a while it still crash. But I think it's not flash that does this, I didn't have flash running afaik. Firefox has crashed 9 times in the last 2 days, and none have created an crash report sins I reinstalled flash.

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It sounds like there may be crash reports in the plugin itself: Send plugin crash reports to help Mozilla improve Firefox

Otherwise can you please try browsing in Safe Mode for a while until it crashes again? These reports should clear up if it is no longer a flash issue since you reinstalled it: Diagnose Firefox issues using Troubleshoot Mode

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Still crash in safemode, this is the error message I get, with no crash report, I assume it's flash thats still crashing?

http://i.imgur.com/5Wx3lGB.jpg

Edit: It also seems like they come in group. If it crash once, it's going to crash 10-20 times in the next hour.

Modified by Frejoh466