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I am having trouble with my online email account when I use firefox,because of the time out.

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I go to my email account on the server's webpage. Do not use weblive or outlook. When I am typing a long email, it will not save or send because it expires according to a message that comes up from firefox. It is lost.

I go to my email account on the server's webpage. Do not use weblive or outlook. When I am typing a long email, it will not save or send because it expires according to a message that comes up from firefox. It is lost.

All Replies (2)

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First, as a workaround, you might be able to use this extension: https://addons.mozilla.org/firefox/addon/lazarus-form-recovery/

But we should try to figure out why you are getting logged out. Here are two possibilities:

(1) Connection - Yahoo and AOL may keep demanding a password if your connection setting is "Auto-detect". You can change it to "No Proxy" here:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

(2) Incomplete cookies - websites maintain access to your session using cookies, so if you are rejecting third party cookies or use an add-on to clean up cookies as you browse, that could cause a problem staying logged in. Sometimes cookies also become corrupted, so the first step would be to flush what you have for the site. (See below)


When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

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I noticed you have three MindSpark plugins. These are often associated with unwanted add-ons. Here's what I suggest for cleaning up add-on issues:

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

(2) Then, in Firefox, open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

(3) Finally, you can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. That might not be necessary if steps (1) and (2) clear up any symptoms.