Buddy Program-Support Forum Overview

No one has helped translate this article yet. Join us and help get the job done!


This article is to help buddies teach their trainees how to answer in the support forum. Below is a checklist, which buddies should cover with their trainees and some links that buddies can give to their trainees or use them.


This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.

  • Checking the question tags and system details
  • Understanding the question
  • Replying to the question
  • Using canned response
  • Using knowledge base articles
  • Report abuse the spam user and questions
  • Editing the replied answer

Useful Links


Share this article: http://mzl.la/181NDFk

L'article us ha semblat útil? Please wait...

These fine people helped write this article: iamjayakumars, rabbihossain. You can help too - find out how.