Firefox Community Forum

I cannot access an account anymore due to the fact that I lost access to 2FA. I kindly request that account to be deleted.

Account: Purple_Fish _5374 Account link: https://addons.mozilla.org/en-US/firefox/user/17990535/

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)

However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

This may seem like a dumb question, but I have never used a recovery key before, and I am not sure it is worth having one. To me it just seems like a secondary password, in case someone can't locate their first password. Well, if you are the kind of person who loses and forgets passwords, won't you lose and forget recovery keys also? I recently added one, but honestly I don't see why it makes me more secure, since I store it in the same place as my password. Should we be storing passwords and security keys in different places?

I've been trying to set up 2fA on my firefox account, the whole process seems to work, I downloaded the backup codes and entered one to confirm and then got confirmation that 2FA was enabled (see screenshot). However, after reloading the page 2fA is shown as being disabled and indeed if I try to log out then in again I'm not asked for a code. I've tried this a couple of times now and it does the same every time. The auth app I'm using is Aegis.

Does anyone knows why this is happening ? Thanks.

[Edit: I just saw that after each time I tried to set it up, in "recent account activity" I add an error saying "Two-step authentication failed" which doesn't really makes sense...]