Firefox Community Forum

When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboard becomes completely disabled, requiring a reboot.

I've had this problem for over a year and through several versions. It also happens when running in safe mode, so that should eliminate any plugins.

This ONLY happens while browsing with Firefox browser. I cannot deliberately reproduce this, but it happens frequently - up to several times a day. It seems to be tied to scrolling with the down and up keys. This only happens in Firefox, not in any other apps or browsers.

Can anyone help me isolate the problem and find a fix? I am a retired programmer, so I should be able to get to the bottom of this with some help. I suspect that my env may be so unique that nobody can

Environment: FIREFOX 125.0.2 64 bit through 138.0.1

Windows 11 Edition Windows 11 Pro Version 23H2 Installed on ‎2/‎13/‎2024 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0

Keyboard drivers: HID Keyboard Device

  ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
  kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
  kbdhid.sys        10.0.22621.1 (Winbuild.160101.0800)       Microsoft

Standard PS/2 Keyboard

  ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
  i8042prt.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
  kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft

HP Envy laptop model 17t-cw000 Processor 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz Installed RAM 32.0 GB (31.7 GB usable) Product ID 00355-61386-37102-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Touch support with 10 touch points

I have been told that interact with my internet email service provider does not allow me to do such things as add attachment to emails because my firefox browser is using an improper buffer size. The email service provider tech would not speculate on what that buffer size should be. Only to state that Firefox had it wrong and a Firefox tech could explain the problem to me further..

 I am also finding that when I try to use firefox  address book I get this response...

Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

Can someone enlighten me on these issues.?

Gary

I believe AT&T has developed a "POISON PILL" TO KILL ACCESSING AT&T PERSONAL ACCOUNTS USING FIREFOX. I originally had issues accessing AT&T Email on Yahoo \ Currently (take your pick) via Firefox and Edge and found a workaround with Google. Today(5-9-25) I could no longer access my personal wireless and internet account using Firefox. A CHAT live Agent told me ATT.COM no longer works, and ATT.net no longer works, only Currently.com is used. A quick switch to Google put the LIE to that. Currently.com is only for Email service. ATT.com and ATT.net both work but not with Firefox. This is probably an AT&T collusion with GOOGLE to create additional problems for Mozilla\Firefox. All it takes is one MINION on both ends to crash the system.

OR, it could be as simple as a few security setting flags in Firefox being set to a configuration which new security protocols cannot understand.

If I could figure it out, I could probably work for cloudstrike or Google and make tons of money.

STARKNIGHT at FRUSTRATION

I have been using Firefox on Ubuntu for over 5 years over the past few months face book does not recognize me when I sign in. Face Book ask me to confirm it is me signing in as they think it is someone trying to hack my account. They send me a code to my email I put this into face book and they let me in to my account. They ask me to change my password this i tried they would not except it as they did not recognize my web site connection. They ask me to sign by another means IE mobile phone this I tried but Face Book did not except that either. I also got a notification from MY Heritage web site this is what they sent me.

We noticed that your My Heritage account was accessed just now from a new device or location: Firefox on Ubuntu | United Kingdom If it was you and you recently logged in from a new device or a new location, all is well and you can ignore this notification. Note that this notification may have been sent to you due to changes in your internet connection (e.g. a new IP address was assigned to you by your provider, or a recent use of a VPN service). Can anybody help please Thank you in advance Tony