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  • Riješeno

Firefox crashes when I open Netflix or Amazon Prime Video

I have an older PC but it was working fine with Netflix and Prime Video until this latest update (v89.0). It seems that when I try to go to Netflix or Amazon Prime Video … (pročitajte više)

I have an older PC but it was working fine with Netflix and Prime Video until this latest update (v89.0). It seems that when I try to go to Netflix or Amazon Prime Video the browser crashes almost instantly, and usually shuts my whole computer off. It doesn't go to a blue screen, the computer just decides it's time to reboot. Now again, I'm using an older machine (and I can't afford a new one), but this was never a problem until this latest version of Firefox.

I am also not a fan of the aesthetics in this version and I'm wondering if I can revert back to an older version where the crashing was less frequent. Any help would be appreciated.

Asked by do.not.email.me prije 2 sedmica

Answered by do.not.email.me prije 2 sedmica

Firefox craashes computer

Firefox crashes and restarts my computer all the time. What happens: Suddenly the screen just goes black and my PC boots up again. Like the power was cut for a second. W… (pročitajte više)

Firefox crashes and restarts my computer all the time.

What happens: Suddenly the screen just goes black and my PC boots up again. Like the power was cut for a second.

When does it happen: It started in the last quarter of last year. It happens randomly when firefox is open and multiple times a day! It does not matter whether there is heavy load on the system or just few pages are open and I'm not even doing anything. I think it has happened only once while gaming (but the firefox was open that time). And generally with heavy workloads (gaming/solidworks) the PC runs just fine. Since it started I have done two clean installs of Win 10, "refreshed" the firefox, tried disabling all extensions, disabled hardware acceleration. The crash still happens.

The crash: The windows event has two errors after reboot: Event ID 6008 and 41. The crash happens so suddenly, there are no crash logs when windows boots up. It seemed so odd that I started to suspect my PSU is broken. BUT THEN I used edge browser and my computer didn't crash for a WEEK.

I miss using firefox to sync my stuff between mac, android and windows without having to log into big corporation account. But since starting to use firefox again, the crashes are back just as before.

Any Ideas how to fix this?

Asked by toores prije 1 mjeseci

Last reply by ·´¯`·...¸>-)))º> ~dbben prije 1 mjeseci

  • Riješeno

Weird Crash Problem

I just recently moved from Win 7 to Win 10 (x64). The Win 7 install was getting unstable and I was getting blue screen crashes a couple of times a week. I suppose it's … (pročitajte više)

I just recently moved from Win 7 to Win 10 (x64). The Win 7 install was getting unstable and I was getting blue screen crashes a couple of times a week. I suppose it's possible it was Firefox related, but Firefox seemed to work OK.

Since the upgrade, Firefox has been unstable in a very odd way I haven't seen before. I've been using Firefox and its predecessor Netscape since 1995 when I was using a beta version of Netscape.

Sometimes Firefox will crash and then refuse to restart, but most of the time the problem is I can get it to restart, but then if I close Firefox and try to reopen it, it will refuse to restart. If I copy over a backed up profile it will usually start at least once and may run OK for a couple of days. But when it crashes, I can't get it going again without copying over a backed up profile. Though that can be hit and miss too. Sometimes a backed up copy that worked before won't work, but another backup will.

When I upgraded I was on, I think 70.0 esr, but I upgraded to 78.8.0 esr (both 32 bit) trying to get it stable again. I tried installing 78.8.0 esr x64 and i was able to quit and restart, but it crashed and refused to restart a few hours later.

I tried Safe Mode and it starts in Safe Mode, even with a bad profile, but when I turn off all add-ins in Safe Mode and try to start normally, it won't start if it's not starting. Hardware Acceleration is off (it's been off the entire time).

On the most recent crash I deleted the profile that crashed copied over the last working profile files, but it still wouldn't start. I then went back to the Win 7 installation profile, copied over the crashes and datareporting directories of the profile and it started.

I've tried copying small pieces at different crashes and copying over something that worked the time before sometimes works, and sometimes doesn't.

Has anybody ever seen a problem like this one? And if so did they manage to fix it?

Asked by wdolson prije 3 mjeseci

Answered by FredMcD prije 3 mjeseci

Browsing history/open tabs all gone after PC crash

Following a PC BSOD, upon the restart Firefox launched empty - blank - with nothing there! All my browsing history and all my open tabs were gone! This is the 2nd time th… (pročitajte više)

Following a PC BSOD, upon the restart Firefox launched empty - blank - with nothing there! All my browsing history and all my open tabs were gone! This is the 2nd time this has happened in the last Month, and it's VERY annoying. Is there any way to restore my previous session? I can't find the relavant index.dat file.

Asked by daveteauk_again prije 3 mjeseci

Last reply by jscher2000 prije 3 mjeseci

Firefox crashes Windows OS

I have been experiencing lately quite few Firefox crashes that bring down the entire (desktop) Windows OS in a brutal manner: complete system lockup, instant reboots (no … (pročitajte više)

I have been experiencing lately quite few Firefox crashes that bring down the entire (desktop) Windows OS in a brutal manner: complete system lockup, instant reboots (no blue screen).

These seem related to the audio and video interactions with the host system - streaming musinc online (siriusxm.com) or engaging in graphic intensive activities. This supposition propmpt me to perform few hardware tests - memory, GPU, audio card,etc. Everything checks out fine with the basic test and diagnostic tools I've used.

The worse system crashes have happened while on the https://buckhill.com/tubing-2/snow-tubing/ wesbite trying to purchase passes. Along the way for signing the waiver, the site brings up a graphical pad for capturing the guest's signature using the mouse. Several attempts have ended with horrendous system crashes (I had to locate the hardware reset button on my system, which took a while), never in the same spot in the process. Similar issues have happened on my wife's laptop (Windows 10 OS) while using Firefox on this site. I had to use a different browser to complete this purchase, for both my kids sanity and my system health. (for whomever is interested in troubleshooting this site, just follow the prompts and add guests - the purchase step is the very last one).

I should mention that Firefox' own crash page (about:crashes) shows no sign of any crashes. Other times, the Firefox window just dissappears without any warning, and no traces of crash information in Firefox nor OS event system. My system is configured to save a memory minidump in the event of crashes - there were none.

In this context, I could be wrong, but narrowed the culprit down to Firefox itself. In my opinion, whatever Firefox is doing to bypass OS basic protection mechanisms (and let's be honest - on Windows these can be better) and cause such hard failures are a dangerous vulnerability that should be investigated.

Any ideas and suggestions on diagnosing this or what to capture for aiding with troubleshooting, are appreciated.

Asked by Dan prije 5 mjeseci

Last reply by FredMcD prije 5 mjeseci

  • Arhivirano

FF84 crashes permanently after update

Since yesterday, I did the update to FF84, FF permanently crashs - not even the crash manager opens thereafter. I run FF upon a Windows 10 Home 1909 system. I have tried… (pročitajte više)

Since yesterday, I did the update to FF84, FF permanently crashs - not even the crash manager opens thereafter. I run FF upon a Windows 10 Home 1909 system. I have tried re installation - no effect I have run FF from a differen Account - same problem I have startet FF in secure mode - same problem

I have found the dump files at AppData\Local\CrashDumps but as FF does not run, I have no idea how to analyze it.

I am in despair and soon so far that I switch to Crome...

Has anyone any idea? Thanks, magu

Asked by magicurmel prije 6 mjeseci

Last reply by FredMcD prije 6 mjeseci

  • Arhivirano

Tab crashing EXCEPTION_ACCESS_VIOLATION_READ

I've been having some tab crashes lately, mostly while watching videos on YouTube. At one point I even got a BSOD at around the same time as the tab crashing. Anyone have… (pročitajte više)

I've been having some tab crashes lately, mostly while watching videos on YouTube. At one point I even got a BSOD at around the same time as the tab crashing. Anyone have any ideas on this? I had a game running at the time of the most recent crash but that was working just fine.

10/20 bp-b5d3c899-8b72-483c-9c7b-667840201020

10/16 Day of the BSOD

bp-bbfaac34-3c22-4c20-88a7-183d50201017 bp-8835f44a-ac4f-4c3f-8ebd-ab0530201017

Asked by Hikki prije 8 mjeseci

Last reply by Hikki prije 8 mjeseci

  • Riješeno
  • Arhivirano

Win 7 apps bring up “server execution failed” --after FFx 81 upgrade

Possible coincidence, but suspicious! Re: Firefox 81 [from the 100s of ‘hits’ I see here now, likely a Ffx bug] Written from wife’s PC since mine is now crippled. I upg… (pročitajte više)

Possible coincidence, but suspicious! Re: Firefox 81 [from the 100s of ‘hits’ I see here now, likely a Ffx bug]

Written from wife’s PC since mine is now crippled. I upgraded to Firefox 81 on my own PC, reluctantly, for “security” fixes, NOT for the big new feature I don’t want. Last night I downloaded v. 81 then closed Ffx and shut down the PC late at night. (It runs Win 7 with all the relevant updates I know.)

Today after booting, it showed my normal desktop. But my email app (located on D: drive) would not open either from shortcut or from Programs menu. Same for all the other apps I tried to open, even on C: drive, including ms_Office. Almost any app would bring up “server execution failed.”

Now, after a few hours on “Sleep” then reopening: --Nothing but a black screen (w/cursor) for 5-10 minutes anyway; --Later a plain blue screen, in small type on lower right: “Windows 7 build [no.] / “This copy … not genuine” –although it came installed, straight from Dell!

I hope mozilla can help cure this in its paralyzed state – and get me back to v. 80.0.1 that worked!

Asked by djupde prije 8 mjeseci

Answered by FredMcD prije 8 mjeseci

  • Arhivirano

Firefox tabs keep crashing all the time

Recently my laptop was fixed by Dell (under warranty) and its motherboard was replaced. Since then tabs crash from time to time, a few time every hour. Sometimes upon ope… (pročitajte više)

Recently my laptop was fixed by Dell (under warranty) and its motherboard was replaced. Since then tabs crash from time to time, a few time every hour. Sometimes upon opening a new URL sometimes while working. It writes "Gah. Your tab just crashed." Sometimes clicking "Recover" helps, sometimes it crashes again and I need to click it more times. It can happen in many varied sites: Whatsapp web, Google Docs, Gmail, eCommerce website and so on. I updated my Windows update, my Firefox and the graphic driver to the latest version, with no help. Here are a list of a few crashes happened during the last hour or two: bp-9de44d6a-3a90-4783-a7d3-c93180200922 bp-049c5dc5-b7fe-4833-aca2-a33c70200922 bp-d895ec6c-04d8-41c2-877f-85d720200922 bp-08c846e9-dd3a-4281-9d5d-72d8a0200922 bp-d476bbef-f778-4d8e-a764-f9d4f0200922 bp-22dce83a-48bb-45ad-9a0d-06cb40200922 Your help trying to find the problem and fix it is most appreciated!

Asked by jo23 prije 9 mjeseci

Last reply by FredMcD prije 9 mjeseci

  • Arhivirano

Exiting Youtube fullscreen videos causing PC to crash sometimes

So what i've noticed lately is that when i play a video on youtube while on fullscreen, sometimes when i exit the fullscreen the screen goes black for a few seconds. In t… (pročitajte više)

So what i've noticed lately is that when i play a video on youtube while on fullscreen, sometimes when i exit the fullscreen the screen goes black for a few seconds. In the meanting i can hear the audio being played in the background. After 1-2 seconds audio becomes choppy and then it completely stops and then my computer restarts. I haven't tested that with any other browser since i've been only using firefox for years. It doesn't happen all the time but i can happen randomly. I've tried disabling hardware acceleration but it didn't do anything. All the drivers are up to date. Anyone encountering the same problem? Any possible solutions would be more than welcomed.

Specks: Ryzen 3700x Gigabyte 5700XT G.SKILL TRIDENT Z 2X8GB @3600 ADATA GAMMIX S11 PRO 1TB NVME SSD Corsair 750W PSU Aorus Elite x570 MOBO Samsung C27HG70 MONITOR.

Asked by sainakis prije 9 mjeseci

Last reply by FredMcD prije 9 mjeseci

  • Arhivirano

Crashing..

Hi. Firefox browser crashing and taking my computer down :-( On my privet computer (Win7) can i see when i open up the firefox sitting, the ram of the computer going from… (pročitajte više)

Hi. Firefox browser crashing and taking my computer down :-( On my privet computer (Win7) can i see when i open up the firefox sitting, the ram of the computer going from less than 50% up to 99% (12GB-Ram) used. I can not see what here on my working (Win10) computer, but same problem..

In general i like firefox, but this kind of problem, that the Firefox taking my computer down, i can't live with.

What will i do?

Best regards. Peter Duer

Asked by pd13 prije 9 mjeseci

Last reply by FredMcD prije 9 mjeseci

  • Arhivirano

PC crashes when streaming video... but not on all sites

Hello, Firefox is causing my entire PC to crash when I watch videos on Twitch or Picarto. This does not happen on Netflix, Youtube, or Prime Video, and it does not happen… (pročitajte više)

Hello,

Firefox is causing my entire PC to crash when I watch videos on Twitch or Picarto. This does not happen on Netflix, Youtube, or Prime Video, and it does not happen on other browsers. It also doesn't happen when I watch someone stream on Discord.

This crash is completely unique to Firefox. No other program in my library causes this.

The way it goes is, I'll be watching someone stream, the PC will lock up for 2-3 seconds (the sound also locks up), and then it reboots. No blue screen, no crash dump, and no crash report in Firefox either.

The crash can happen 30 minutes into watching, or 2 hours into watching. There's no rhyme or reason to it.

It can happen with no other tabs open, or twelve other tabs open.

I'm on Windows10, I have 16GB of RAM, my GPU is a 2060 Super, and my GPU is a Ryzen 7 1700X. Nothing is over or under clocked.

I've disabled hardware acceleration to see if it helps today, but in the meantime I'd really like to know if this is a known issue or a common problem.

Asked by driumyrvak prije 12 mjeseci

Last reply by FredMcD prije 12 mjeseci

  • Arhivirano

Blue screen using Firefox

I have a W7 laptop with IE 11, and Firefox. I need both browsers for different programs (scan and to deposit checks, and Mozilla to manage photos in my website). I neve… (pročitajte više)

I have a W7 laptop with IE 11, and Firefox. I need both browsers for different programs (scan and to deposit checks, and Mozilla to manage photos in my website). I never run the browsers simultaneously. When I use Firefox, all is well until I suddenly see a blue screen with a bunch of printing. The screen does not last long enough for me to read everything, but it does mention if this is not the first time I've seen this screen, I am supposed to do something with BIOS chaching or shadowing. I have NO idea what this means or how to do this, as I use my computer for basic, simple programs. I haven't downloaded any new programs, and have been reluctant to download new Firefox patches since the blue screen seemed to happen more frequently after updating Firefox. I've scanned for viruses, and have also run chk dsc, to no avail. This never happens when I use IE11, only when I use Firefox. If someone has any suggestions, I would appreciate it. However, please don't tell me to get W10. I don't care how wonderful this OS is supposed to be, I cannot use it. My one laptop with W10 has only been used once and I refuse to use it. If you have suggestions, please explain them simply since I am NOT computer saavy. Thank you.

Asked by MEOW20785 prije 12 mjeseci

Last reply by FredMcD prije 12 mjeseci

  • Arhivirano

Firefox freezes computer when using hardware accelleration

There is an older thread that describes the same symptoms, but seems limited to nVidia GPU's. I have a: Dell Latitude E7470 that has an Intel HD 520 GPU (Dell driver v2… (pročitajte više)

There is an older thread that describes the same symptoms, but seems limited to nVidia GPU's. I have a:

  • Dell Latitude E7470 that has an Intel HD 520 GPU (Dell driver v26.20.100.6888, Feb 24, 2019). Win10 x64, running 32bit FF v77.
  • Dell OptiPlex EX3, with an Nvidia Quadro P2200 GPU (driver v442.92, Apr 16, 2020). Win10 x64 running 64bit FF v77.

Both exhibit this problem, but the EX3 is a more recent development. If I disable hardware acceleration, no crashes. With acceleration, the computer freezes. There is no crash, it just simply locks solid forcing an unclean shutdown. Plugins active or uninstalled, doesn't matter. Nothing in the Event Viewer but an unexpected shutdown. I've just installed the Intel driver ( v27.20.100.8280, May 29, 2020) onto my laptop to see if there is any improvement, but it's a wait and see thing.

Asked by Mike prije 1 godina

Last reply by Mike prije 1 godina

  • Arhivirano

A Firefox crash could be tied to a system crash (WIN10)

Hello firefox support, my computersystem seems to have an error, which leads in certain cases to a bluescreen. During the last couple of months i had cases where a Firefo… (pročitajte više)

Hello firefox support, my computersystem seems to have an error, which leads in certain cases to a bluescreen. During the last couple of months i had cases where a Firefox tab crashed and restoring the tab always led to a bluescreen. I don't think that my Firefox instance is the main problem, but knowing the cause of those crashes could help me finding a solution. The last crash gave me the following crash reports: bp-5c21003e-9e92-4251-836d-1f8840200521 bp-9a8fa9a0-282e-4980-808b-9bb1e0200521 bp-a99a3cb4-aad0-48ea-b83b-ca3d00200521 bp-1c136cc7-029d-4ed4-9b33-c62a00200521 bp-de80bdf5-a533-49a5-8e07-d23e70200521

If you are couriose about the bluescreen messages: In most of the cases the error message was Memory_Management and Kernel_Data_Inpage_Error. Because of that i tested my RAM and my Harddrive. Both hadn't any errors which led me to a dead end. Investigating the Kernel error led to failiure code: 0x0000007a which should be a file access error. That tells me that those blue screens should be tied together. Even if you give me some informations about the cause of the firefox crash report i would be very thankfull.

Sincerely Dave

Asked by keine.spam3.14 prije 1 godina

Last reply by FredMcD prije 1 godina

  • Arhivirano

Firefox locks up. Cannot Force Quit

The latest Firefox update locks up my Mac OS 10.14.6. Force Quit does not work. Cannot shut down properly, or at all, unless using the power key. Did not have this pro… (pročitajte više)

The latest Firefox update locks up my Mac OS 10.14.6. Force Quit does not work. Cannot shut down properly, or at all, unless using the power key. Did not have this problem until I updated four days ago. I have to run 32-bit because of other applications.

Asked by mhougland prije 1 godina

Last reply by FredMcD prije 1 godina

  • Arhivirano

Firefox suddenly won't open on Mac, despite clean reinstall

I am having a similar ongoing issue with Firefox refusing to open, and none of the fixes I've seen in this forum have worked. When clicking the icon it bounces once and t… (pročitajte više)

I am having a similar ongoing issue with Firefox refusing to open, and none of the fixes I've seen in this forum have worked. When clicking the icon it bounces once and then disappears from the dock. Honestly, this started happening about August 2018, and in my troubleshooting decided to give the Developer edition a try, and for some reason that one worked so I stuck with it.

Shortly thereafter (a week or two) whenever I closed down the Mac, Firefox Dev wouldn't re-open. Deleting and reinstalling would work, but I'd have to re-set all my settings, re-activate the theme, etc., and all the browsing history would be lost. So, since then I would rarely shut it down.

A few days ago I had to shut the Mac down completely, but this time Firefox Dev wouldn't open after re-installing. Oddly, I tried regular Firefox again as a solution, and it opened this time. I tested it out by shutting the Mac down completely, then restarting, and it retained all of the settings! I was really glad to once again be able to shut down my laptop at the end of the day without the headache of having to reinstall and re-set everything.

Then this morning, boom - back to the same nonsense, except now it won't open at all. Neither the regular FF or the Developer edition will work. I've done clean uninstalls to see if that was the problem, as in: removed them from the Applications folder, removed them from the Downloads folder, removed the /Firefox folder from user/Library/Application Support/, and emptying the Trash.

I saw in one Support post to delete the fbplugin file, 'as that had been causing Firefox to crash'. The closest I found to an 'fbplugin' file was a bundle-config.1 file, which contained 'fbplugin' throughout the file code numerous times. I renamed it temporarily, but didn't delete it. That didn't help the non-opening problem either.

I also tried installing Firefox v 71, same result as the others.

Keep in mind after attempting all of these solutions of deleting, reinstalling, changing file names, etc., I did a complete shutdown and restart. Also, I have not downloaded, updated, or changed anything since last week's phenomenon of regular Firefox beginning to work again. So I'm completely stumped and would appreciate any help. I'm currently running macOS Catalina 10.15.3. TIA.

Asked by greenguy515 prije 1 godina

Last reply by greenguy515 prije 1 godina

  • Arhivirano

Firefox crashes to blue screen of death

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue cons… (pročitajte više)

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue constly crash my system

Asked by abc5 prije 1 godina

Last reply by FredMcD prije 1 godina

  • Arhivirano

firefox will not start. Cannot end process in task manager

As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minim… (pročitajte više)

As of this morning, I cannot get Firefox to work. I am using Windows 7. I click to start firefox and it looks like the program starts. It opens a Window with the minimize, maximize, and close buttons but the window contents are blank and the load icon appears. I can minimize and maximize the window but I cannot end the program. If I use CTRL-ALT-DEL, I can see that firefox.exe is running but I cannot end the task by selecting End Process. If I try to start another instance of Firefox, I get a warning box saying "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

Nothing I try will end the process.

I uninstalled and re-installed Firefox but the problem persists. I tried doing a fresh install with all previous add-ons and whatnot ignored but it still won't run. I've tried running it with the anti-virus disabled as well as with Windows in Safe Mode but it won't work.

Any ideas?

Asked by SDRobot prije 1 godina

Last reply by jscher2000 prije 1 godina