Firefox Community Forum

I'm not currently able to sign into my UK account using this link: https://www.mozilla.org/en-GB/account/ When I type in my email address and click continue I just get a circular loading symbol going round and round forever. I'm able to sign in using the US sign in link for some reason. I'm not able to sign into Firefox overall though, so none of my bookmarks etc. are synced. I have tried on two different laptops a week apart with the same results.

How can I update inside of the settings from firefox 78.0.1 to firefox 129.0 or from 10.11 Mac to 10.15

I tried but firefox tells me to update this browser which is not supported by Mac 10.11.6 anymore. Do you see any chance by proper configuration? I guess I am not good enough

Firefox Desktop failed last night 7/24/24 after 8:00 PM PDT the Windows 10 failure message is; XLU runner Error platform version 128.0.2 is not compatible with 128.0 Min or 128.0 Max:

I need Firefox to run, I can run Google Chrome but want to return to Firefox that failed last night.

I have an address/search bar at the top of my screen AND one in the center of my home web page beneath the Firefox logo/brand. Currently, if I want to effect a search the Firefox web homepage uses the address bar across to top of the page. I want to set a preference/priority to using the search bar beneath the Firefox logo/brand. Any help would be greatly appreciated.

robin.hall@yahoo.com

Text link to Remedy (Windows 10, Firefox browser, both up to date) [edited phone#]

129.0.1 is not compatible with.... minimum version >= 129.0 maximum version >= 129.0

NEED TO KNOW: If I have to uninstall /reinstall, how do I protect my 1) bookmarks & folders 2) settings 3) add-on's

My computer has been warning me of low memory. Might that be causing or affect this?

Everytime I start firefox, none of my previous tabs are re-opened. This is the same even if I ENABLED "Open previous windows and tabs"

What is the problem?

I'm using Firefox version 128.0.2 (64-bit) for Windows OS

Been with Firefox for around 17 years now and always thought that it was great. But now seeming to be having a lot of new problems. Hulu...impossible; and "they" even say that "Firefox" likely to blame. Skype...now really messed up; but still working fine with Edge, etc. So Mozi just got too big for yer britches and don't care about your old customers anymore...and just like so many other companies nowadays...Starbucks, ETC! The way its going, then soon probably Sayonara Firefox...RIP.

Starting maybe 2 months ago, when making online purchases, I could not enter a credit card number into the box to make a payment. (Name, address, etc is okay.) The cursor would not "register," & the box would be greyed out. I'm running Windows 11 Pro, Firefox 129.0.2. It's not my antivirus, because I can go to Microsoft's browser (ugh), & make my purchases. Ideas? Thanks!

How do I stop these recurring update notices? Every 3 seconds. I'll update when I am ready as this current one does not affect me at all. For a while I fell for it, stopped what I was doing and did the ridiculous update, it still continues! I can move on to a different non-Mozilla browser if I have too. Return the option to not update and/or do it manually. FF127.0.2

I have ordered some goods online and have been offered the option to track the goods. But I can't, because Firefox thinks the tracking page has a fake certificate.

I can go to the website of the delivery company and it has a box where I can enter the order number. This is ambiguous (more than one supplier uses the company) so it lists the two possibilities. I click on the right one and it is at this stage I get the fake certificate warning. I cannot bypass it, because trying to do so simply brings up the same warning.

I've been in touch with the suppliers. Their customer service desk can track the order with no problem. So where is the problem?

They say they can track it using Firefox on Windows, Android and Mac systems but have no Linux available. I only have two Linux systems here (Ubuntu 22.04 and 20.04), running the latest Firefox on offer (128.0.2 64 bit), both of which throw up the fake certificate problem, but with slightly different certificate dates (within the last 5 weeks), older than the genuine cert. I have pdfs of both the genuine one and one of the fake ones as produced by Firefox.

This is not a show-stopper this time as I can track the order by phone and email, but there is clearly a problem somewhere, either with both the Firefox versions I have or with the certification verification process.

If it's a Firefox issue, I don't know how to let them know.

on restart/update, all my toolbar extension are large and unchangable, there was a small icons option before this `update` now, i cant change them, the top of the screen used up by toolbar bs i dont need or want in large format. Is this something overlooked and will be fixed shortly today, or is this a `look for another browser` situation ?

Why is it asking for progress from the script that will apply it works fine on chrome and no progress is visible on firefox

<div class="ossn-videos-add-button">
  <input type="file" name="ossnvideo[]" multiple class="hidden" id="add" accept="video/mp4" />
  <input type="hidden" id="mytext" name="mytext">
  <button type="button" id="ossn-videos-add-button-inner" class="btn btn-default"><i class="fa fa-copy"></i> <?php echo ossn_print('video:select'); ?></button>
  <div class="images"><i class="fa fa-video"></i> <span class="count">0</span></div>
</div>

<input type="submit" class="ossn-hidden" id="ossn-videos-submit" />

<img id="thumbnail" />
<div class="progress">
  <div class="progress-bar" role="progressbar" aria-valuenow="0" aria-valuemin="0" aria-valuemax="100" style="width: 0%;">
    0%
  </div>
</div>

<script>
  var input = document.getElementById('add');
  var submitButton = document.getElementById('ossn-videos-submit');
  var img = document.getElementById('thumbnail');
  var progressBar = document.querySelector('.progress-bar');

  input.addEventListener('change', function (event) {
    var file = this.files[0];
    var url = URL.createObjectURL(file);

    if (file.type === 'video/mp4') {
      createThumbnail(url, img, file);
    } else {
      // Unsupported file type
      img.src = '';
      progressBar.style.width = '0%';
      progressBar.setAttribute('aria-valuenow', '0');
      progressBar.textContent = '0%';
    }
  });

  submitButton.addEventListener('click', function () {
    // Create a new FormData object
    var formData = new FormData();
    formData.append('ossnvideo[]', input.files[0]);
    formData.append('thumbnail', img.src); // Add the thumbnail to the form data

    // Create a new XMLHttpRequest object
    var xhr = new XMLHttpRequest();

    // Set up the progress event listener
    xhr.upload.addEventListener('progress', function (event) {
      if (event.lengthComputable) {
        var percentComplete = (event.loaded / event.total) * 100;
        progressBar.style.width = percentComplete + '%';
        progressBar.setAttribute('aria-valuenow', Math.round(percentComplete));
        progressBar.textContent = Math.round(percentComplete) + '%';
      }
    });

    // Set up the load event listener
    xhr.addEventListener('load', function () {
      if (xhr.status === 200) {
        console.log('File uploaded successfully');
      } else {
        console.error('Error uploading file');
      }
    });

    // Open the request and send the form data
    xhr.open('POST', 'your-upload-script.php', true);
    xhr.send(formData);
  });

  function createThumbnail(videoUrl, targetImg, file) {
    var video = document.createElement('video');
    video.preload = 'metadata';
    video.src = videoUrl;

    video.addEventListener('loadedmetadata', function () {
      var canvas = document.createElement('canvas');
      canvas.width = 150;
      canvas.height = 280;
      var context = canvas.getContext('2d');

      // Set the video's current time to the middle of the video
      video.currentTime = video.duration / 2;

      video.addEventListener('canplaythrough', function () {
        context.drawImage(video, 0, 0, canvas.width, canvas.height);
        targetImg.src = canvas.toDataURL('image/png', 0.8);
        document.getElementById("mytext").value = targetImg.src;
      });
    });
  }
</script>

I opened BigFishGames today and have suddenly gotten an error message "For the best experience, please enable local storage in your browser settings. Some features are not available when local storage is disabled." I went to the settings and allowed exceptions to all the things (pop-ups, cookies, tracking, etc.). None of that worked.

As I couldn't figure out how to do this I went through your FAQs. Found someone who had the same issue on his MAC and followed the instructions given there by an administrator. That being to go to https://firefox-storage-test.glitch.me/ and run that test. It shows there's nothing wrong. BigFish still shows it's error message.

This is one of my favorite sites and I use it daily. Yesterday I was able to access it just fine, today I can't even get their login script to show up. I haven't had any Firefox updates in several weeks, either. Please help me resolve this issue as soon as possible.

Thank you! -Lisa W

Results from the glitch.me test:

Overview: Storage is working. This is your first visit or all storage was automatically cleared. Specific Subsystem Statuses:

LocalStorage

   Good: Totally Working. (fullyOperational)

QuotaManager

   Good: Totally Working. (fullyOperational)

IndexedDB

   Good: Totally Working. (fullyOperational)

Cache API

   Good: Totally Working. (fullyOperational)

Debug Info:

{

 "v": 1,
 "curVersion": 129,
 "prevVersion": 0,
 "ls": {},
 "qm": {
   "lastWorkedIn": 129
 },
 "idb": {
   "persistentCreatedIn": 129,
   "persistentLastOpenedIn": 129,
   "clearDetectedIn": 0
 },
 "cache": {
   "firstCacheCreatedIn": 129,
   "unpaddedOpaqueCreatedIn": 0,
   "paddedOpaqueCreatedIn": 129
 }

}

Hello support. Since your last update, the "Allow cookie" popup is no longer displayed in the Firefox incognito tab on our site which leads to all functions being blocked. We have tried to identify the problem, but on different computers with the same (current) version of Firefox, we have the result that sometimes the popup is displayed and sometimes not. Why does Firefox block our “Allow cookies” popup in the private window?

Dear Firefox specialist,

does Firefox plan to implement the functionality to group tabs? such functionality is basic for many other browsers. and it's strange to use add-ons for the most popular browser.

KR Sergii

Hi there, I'm looking for help with Firefox not loading pages "Hmm. We're having trouble finding that site." 128.0.2 running on Mac os Sonoma 14.5 Mac Studio M1 Max chip

Here's what I've tried so far: -- network connection stable, other browsers work fine. -- disabled plug ins and extensions -- completely cleared cookies, cache, and history -- opened in safe mode (hold down option key and launch app) and refreshed Firefox -- opened in safe mode as above and entered troubleshoot mode

Is there anything else you can think of to try? I'm not able to find any new suggestions yet on the knowledge base here.

Many thanks in advance, Lyle

Dear Mozilla team, as a old fan from early days of Mozilla Firefox, Im quite dissapointed with the same issue I am facing with Firefox browser. Even I created my profile, which one you can check from which year has been created, even after I synchronised all my bookmars, passwords etc etc, still no data is restored. I formated my laptop last week and thought that this time, with syncronising I will save a lot of time buut veery dissapointed again. STILL I am not having back my 100+ login details saved on Firefox. Also tabs. Now, on my browser promts taht my account is all syncronised but still blanco browser, with not a single saved data!

I will appreciate your help to get back my data, as soon as possible.

Regards, Enis Jusufi