Firefox Community Forum

I go on the https://www.medicare.gov website to look at Medicare claims. I get an email from them when there are new summary notices and I click on the link to view them. That brings me to the login page and after I log in I get a page that lists summary notices starting with the most recent. For each notice, there are three links you can click: download, print, and open. I've always clicked "open", which has always brought up the summary I chose, I think in a new tab or window, but I'm really not sure, it's been a while.

This time when I clicked on "open" for the first summary notice, it stayed in the same tab and under the title listing the particular notice I got the following:

" Firefox Can’t Open This Page

To protect your security, api.medicare.gov will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

Learn more… "

So I went back to the original list, right clicked "open" and clicked to open in a new tab and got the same error. As I was writing this just now I noticed that the error message says you need to open it in a new window, so I just tried that instead of a new tab, but I still got the same error message.

Interestingly, I thought I'd check clicking "download" just to make sure I could get my new notices. That opened a new tab and the notice came up!! Now I'm sitting here trying to remember if I used to click "open" or "download" and feeling like this computer drives me crazier and crazier every day I use it!

I am submitting this anyway for two reasons. First of all, if I'm confused other people are probably also confused. Secondly, I want to know if there's anything wrong on my end that I should be fixing or if this is a problem on Medicare's end. Obviously I want to let them know if it's their problem so that it can be fixed.

I just got a notice about a Firefox update but I haven't installed it yet and I haven't tried this in any other browser (I really hate using Chrome, especially for something as private as Medicare, but if that will help you please let me know and I can try it there).

One other thing that may or may not be relevant. I've had my Social Security and Medicare accounts for many years. Recently I received a notice from Social Security that they're upgrading to a more secure login system (sorry I've forgotten exactly what they call it) and said that if you're using an older account you have to create a new login with their new site and it would work across your federal government accounts. I did that but Medicare used my old login information and it worked. I don't know if that would be causing this problem, I don't think they've terminated the old system altogether just yet but I'm not sure. This probably doesn't make a difference but I thought I should mention it just in case.

Thank you for any suggestions you have about this, and please let me know if you think I should notify the medicare.gov people as well.

Joan

I started this thread because I believe it may be related to these problems/failures I'm having with exporting /importing Bookmarks, uploading images (on this site and elsewhere), which has also on occasion led to crashing my pc. Images from my previous thread auto-uploaded to this thread. I felt it might be better to separate the conversations until we get motre info.

Thru trial and error, it seems all these symptoms I will describe seem to be linked to my sessionstore.jsonlz4 file.

About six months ago I was having major problems with Firefox, navigation issues, broken toolbar buttons, blank toolbar button spots. I first tried to revert to a good working backup profile, which was fine until I did the file transfers from the problem profile to the backup, after which all the symptoms resurfaced in the backup profile. . I do what I always do by transferring certain files, but only those that make the transition without creating problems/conflicts; sessionstore.jsonlz4; places, cookies, etc.

I eventually chose to build a fresh profile, but the same problems occurred after the file transfer. Thru trial and error, I discovered that sessionstore.jsonlz4 was the root of the problems. I eventually went back and used the sessionstore.jsonlz4 from the backup file, but it was a real ordeal getting my session back up to date.

A couple weeks ago I started having problem here uploading images. I would select the file, but nothing would happen, and I was getting all these strange side effects.

But a few days later, Once again, I swapped out the profiles, these sorts of things started happening when I tired to export/import bookmarks

link text

If I move the cursor over the top of the screen, a bit more appears

link text

I'm writing in the backup profile now, because trying to upload from here or from Postimage, generates only these,

link text

or various distortions, i.e., but no ability to go any further in the process

link text

I didn't have any problem transferring the history, cookies, or bookmarks to this backup profile, but how do I go about fixing this without sacrificing the session. Is there a way to import only the session tabs without bringing in the corrupting elements?

BTW, still no "Preview Post" link on this page unless I submit this message first.

Lately I am unable to log on to pay bills on Firefox with error message that my user name or password isn't recognized, but I can easily log in on a different browser, like Google. I am NOT using a VPN! It doesn't do it for every credit card, maybe 3 out of 5. I have not changed any settings, and this started about 2 months ago. HELP!

Hi Firefox Community,

I'm experiencing an issue with my website, https://letmewatchthiss.com/, specifically on the Firefox browser. While the site functions correctly across other browsers, it's not reloading properly in Firefox.

Issue Description: Website URL: https://letmewatchthiss.com/ Problem: The site reloads inconsistently or fails to load entirely on Firefox. Affected Browsers: Firefox (issue does not appear in Chrome, Edge, or Safari).

Steps Taken:

• Cleared Firefox cache and cookies.
• Checked for any extensions that might be causing conflicts.
• Verified that the issue persists across multiple devices running Firefox.

What I Need Help With:

Suggestions: Any advice on potential fixes or troubleshooting steps specific to Firefox. Insights: If there are known issues or recent updates that might be affecting Firefox compatibility. Any help or insights would be greatly appreciated. Thank you!

Best regards,

I am having a problem when I try to click on "gameday" page on the MLB>COM web site. The gamday page will not load. I do not have the same problem if I use "Microsoft Edge"

Firefox works great on every other video site. But Youtube will not show or play video. I have refreshed Firefox, disabled add on. Restarted my computer, tested all hardware. No Bueno...

Windows 10 PC bookmarks have disappeared. Followed instructions to other profiles where momentarily saw bookmarks in a different profile, but couldn't find instructions on how to copy into default profile. Then bookmarks disappeared from that profile also. I do NOT want to sync to my other device; it has its own bookmarks. How can I retrieve my bookmarks other than syncing?!! Seems like a lot of other folks have the same problem.

Hello! I synced my browsing data yesterday by signing in to firefox account and reset my OS(window 10) to improve my laptop's speed. When I am trying to get back my browsing data back after resetting and installing firefox by signing in to my firefox account and pressing the Sync Now button then its not giving me my browsing data back. Why is it so? Need Help. Thank You!!

been getting a printing error the last couple days this message "error occurred while printing". Printer then puts out partial page(s) then stops printing. been trying to print copies of tax forms ( 11 pages)?? page that print shows Firefox in top left corner of page. Today same problem with a four page email print job.

Today I completely uninstalled and reinstalled Firefox. Since doing this, the taskbar icon is not the same as it has always been.

It used to be that if I pinned Firefox to the taskbar, I would click on it and the default Firefox window would open. When the mouse was right-clicked, the icon showed there was a choice of the default Firefox window and an option for a privacy window I could choose. I did that frequently.

Now if I pin Firefox to the taskbar there is no privacy window option. If I pin the private browser to the taskbar, this becomes the default window with options for the non-private default browser available with a right mouse click.

I would like to know how to pin the default Firefox window to the taskbar and have the private window option show up when that icon is clicked please.

Thanks for any help provided with this issue.

Accidentally closed browser with many multiple tabs open. Tried to restore history but option was grayed out. Tried several times but was not able to get back to the original browsing window with the multiple open tabs.

Would really appreciate help on this, if possible, as the many multiple tabs contained family history research that will be difficult to impossible to duplicate.

Thank you.

Sometimes all add-ons / extensions break randomly and are disabled (the icon of the extensions is also broken under "Manage Your Extensions").

The extensions are visible under "about:addons", but the slider is turned off and the icon in front of each extension is broken / empty.

It seems that deleting these 2 files- compatibility.ini and extensions.json inside the firefox profile folder, usually fixes the issue. Only these 2 files though, don't delete anything else.

No need to mess around with the ff profiles or anything else, just deleting those 2 files and restarting the firefox usually fixes the issue with the "unregistered" addons.

This thread is for the search function, as I found some VERY old and outdated suggestions for the aforementioned issue using the search function.

I wonder what causes the extensions to "unregister" randomly.

In windows 10, unrepeatably, firefox won't open google so I immediately open it in a new tab and it works. This happens randomly so I can't do any tests to find out if it is an extension or hardware acceleration that is the problem.