Firefox Community Forum

I can't get into my Outlook email any more through firefox! all my medical stuff, and basically my whole online life is inaccessible. I am facing a serious medical crisis, which is negatively affecting my mental health, as well. all my test results are there, just beyond my reach and I truly need the most stress-free online environment and that is Firefox. Can somebody help me get my life back, please? Running windows 11, most current update on a HP pavilion w/ intel core i5. Sadly I can't afford a new (or even a used) computer. I need online connectivity and SAFETY to navigate this nightmare. A million thank yous for any assistance you can provide.

I don't know what I changed, but need to know how to turn off this darn captcha setting, I can't use the browser because it constant stops me to start choosing pictures which never seem to end! Please help

Firefox is running on the front, while I am RDP doing something else, it suddenly prompt for requesting to send cert, I am curious what's it. I did not do anything.

suspend any 3rd party addon, but not sure the way to nail down the issue.

🔐 Client Certificate Request Prompt

The website 3gw.inet.co.th is requesting that you identify yourself using a client certificate. 📄 Details of the Selected Certificate

   Certificate name: trust_8d4510b6-fb24-4718-8497-4dfe9c028c16

   Serial number: 00:B9:F1:2E:22:9A:6D:60:9E

   Validity period:

       Start: Feb 21, 2025, 11:53:14 AM GMT+8

       End: Feb 21, 2026, 11:53:14 PM GMT+8

   Issued to: CN=trust_8d4510b6-fb24-4718-8497-4dfe9c028c16

   Issued by: Same as above (self-issued or internally issued)

   Stored on: OS Client Cert Token (meaning it is stored in the system's certificate store)

   Email / Key usages: Not specified in this view

log in at b of a said my computer was a new different device. not true same laptop. now all mt accounts are gone. like Google email says open new account?? whats going on. I am not well versed in tech!! thanks for any any help. I am afraid someone has taken over my computer.

hey i cant seem to figure out why the tab for the ai chat bot on the left hand side of the screen can not access my microphone.. i like to use google gemini and my microphone registers fine if i go directly to geminis website in my fire fox browser. but when i use the integrated tab on firefox it will not register my mic

Hi there , mozilla . I am finding it difficult to stay logged in in my AI chatbots provided in the sidebar by firefox with the strict mode enabled . Please help me

Hello, I am able to log into my hotmail account no problem with all browsers and have always been able to with Firefox but tonight it stops me and gives me a security warning risk. I cannot go to the site out of the blue after years of no issues. How can I resolve this issue? Anyone know whats going on?

Thank you.

Hi!

I am seeing the message in the subject line having completely removed all trace of snapd and installed Firefox deb under Ubuntu 24.04 using the ppa https://ppa.launchpadcontent.net/mozillateam/ppa/ubuntu

about:support says "User Namespaces false — This feature is not allowed by your system. This can restrict security features of Firefox"

The page shown following the link does not help as it just assumes I have installed from a tarball - not the case.

Any idea whats going on?

I am using the plasma DE having installed kde-plasma-desktop if that's of any consequence.

Thanks for looking

how to protect my user name and password to avoid hacker accesibilty because every time he calling to offering products by email, i need support to protect about it.

You state that Firefox has no back door which allows you or anyone else to track browser user history or browsing information. But is that really true?

First of all, when a user searches using your browser, the search is conducted through Google. Unless one clicks on the button offered by Google to reject normal choices, and specifically opts out of user data sharing with their company, every trace of the user's search will be mined by Google. You should install an override which automatically precludes this step when searching on your browser, and ensure that there is no such sharing or mining.

Second even your company has admitted that you HAVE opened a back door for the NSA and other government agencies to track user information online. That means your browser is no different than any other one; for anyone who knows how to access and redirect this data can continue to do so, just as they would with any other browser.

While I applaud your effort to minimize data sharing on your browser, your publicity appears to be somewhat of a myth, for it bears little relation to reality .

The Firefox 2FA setup guide lists Google Authenticator, Authy, FreeOTP, and a few others.

Can I use Protectimus OTP for Firefox 2FA, instead of Google Authenticator or Authy, or the others listed in the 2FA guidance? I already have some other accounts set up with Protectimus and would prefer to stick with one 2FA authenticator app.

Thanks.

Hi,

I am Trying to activate two-step authentication but recovery code is not working.

just minute ago I have created recovery code. trying to use it and system says that it is wrong

why it is not working  ?

Please help

Thanks

I literally just created a Primary Password for my account. It worked fine a few times and now it is not working. It says it is incorrect.I saved it in my notes with all of my other passwords before creating it, and even copying and pasting it does not work. I don't understand how it worked 5 minutes ago and now it does not. I don't want to reset it and lose all my saved passwords.

Hello, I had to reset my password, but couldn't find my recovery key at the moment. I thought I would keep at least some of my informations, but I lost everything, from bookmarks to passwords.

Of course, afterward, I did stumble upon the said memory key. I didn't create a new one, how could I reuse my recovery key ? When I try to reset my password again, the option is no more there.

i strongly believe that someone has gained access to my phones and email and other social accounts. My question is if I have been hacked and someone has done this, repeatedly, accross, various devices and computers, what course(s) of action am I able to pursue, especially if I am able to identify to the individual and/or individuals. Please advise. Am I able to go to rhe police?

I had a computer crash - it happened when I was in the process of closing one Firefox window.

After a reload, I find that all saved passwords after 2018 have been deleted. Luckily I am one of these persons that ignores advice to regularly change a password and have managed to restore most of these from memory. However, that still leaves a gmail account and reddit that I cannot log into, nor have the passwords written down.

Nothing else has been affected. Bookmarks, recent history are all there. I was even able to do a Session Restore on the pages I had open. All that is missing is about four years of saved passwords. Even the predictive text that pops the user name into the prompt for a login has gone.

Is there any way that all the passwords that should be there can be restored? Are they sitting somewhere on the computer? I don't mind manually restoring them if need be but I would like to get into these accounts.