Firefox Community Forum

I'm trying to log in on a new machine, but when Firefox sends the 2FA confirmation code, it never arrives. I whitelisted accounts@firefox.com, but that makes no difference. Is there a way to turn off 2FA? Is there another solution?

I'm trying to set up/complete two-step verification (2FA) for my account, but the Scan QR CODE isn't going through. i enter the code, but it doesn't get accepted, so i can't finish the process.

Seit Neuestem muss ich mich jeden Tag bei ebay, Facebook, Banksoftware und AOL mit 2 Schritt Authentifizierung anmelden obwohl ich immer anklicke diesem Browser vertrauen. Warum

Hi, I'm trying to pair my devices but it gets to the authenticator step but doesn't say which authenticator it needs. Is there another step I should be taking? Lou

Hello, On March 1, I worked with the Mozilla help team to create a recovery key. Now that I need it, it says it is an MS Dos executable file, and that I can't run that file on my computer. I have tried a few workarounds from google, but really I just need my recovery key. I thought maybe this was because wordpress is no longer available on Windows PCs but I can't open it in word either, it just keeps saying it's an MS Dos executable file.

I really need the recovery key because I can't access anything on one of my computers. Can you assist?

Thank you Frances

I am a subscriber to Mozilla Relay that includes the "Phone Mask". I believe I correctly configured everything ages ago, but am feeling VERY FRUSTRATED whereby I am trying to purchase tickets for a local event and the SMS code (that expires in 15 seconds) sent to my mozilla phone mask is NOT getting to my iPhone. Isn't there an end-to-end test you all have to track down misconfigurations or other issues?

Every time I change my password or I try to change my password I get notifications double notifications actually one with an eight digit number one with the six digit number it's going to the same account but it's also going to another account in another town how do I stop this

Dear,

i opened my firefox and found my self logged out automaticly

and when am trying to login and enter the activation code sent to my email i recieve this msg

You’ve tried too many times. Please try again in 5 minutes.

Hi I have my recovery key under the email and wish to reactivate the account. I can’t receive the two factor authentication email to be able to get to the place where I input the key. Thank.

I’ve been hacked. They actually got into my email. I found emails in the trash from Mozilla with had codes on it to change my information I have since retrieve those and I have lockdown with the two authentication and changed my password. How else can I get support as far as this is not happening again.

Hello,

sync and account email i want to login - i know the password but i never get the code for verify to login on my mail.

its not in spam, unwanted or anything else. i tried it many times now but i never get any mail so i cant login anymore.

how should i ever get access to my account again? because there is no other way..

I enabled two-step authentication on my Firefox Account by clicking on "Add". Everything went OK. (It was the first time I enabled it. I've been negligent.) The "name" (email) on the token generated by my 2FA App was the primary email of my Firefox Account.

Then I clicked on "Change", and followed through the same steps as when 2FA was "Added". Now, the "name" on the generated token was neither the primary or the secondary email of my Firefox Account ! The name on the token was the email I used as the primary email of my Firefox account back in 2020 ! Despite the wrong name (email), the 2FA code worked fine for signing in. How and why does this happen? What is the intended purpose of the "Change" option?

I fixed the name on the token by Disabling then Adding 2FA again.

A Curiosity?: When I try to sign into Firefox account, 2 emails are offered by Firefox - the current primary email for the account, and the previous primary email for the account. The second email IS in Logins, but not for accounts.firefox.com. The 2nd email is rejected if it is tried to be used. Where is Firefox getting the previous account email from?