Firefox Community Forum

Mid day Sunday my whole account disappeared and I had to create a new one. If this was an update I dont like it I dont have the time for this. Why did this happen. I have been a supporter for years and now not sure

My bookmarks have disappeared. The solutions do not seem to work. It may be due to Avast Secure Browser trying to take over. Will they come back if I uninstall that?

Immediately after my last Mozilla update, the system asked me if I wanted Firefox as my search engine. I clicked yes, as I always do when prompted. I don't know if this is the cause or if there's another connection I'm missing, but since then I haven't been able to access other websites. Every time I try, an error message appears saying "Oops, the system has crashed..." or something like that. However, if I use Google or Edge, everything works fine. How can I fix this problem? Can anyone help me? Thank you very much in advance.

my e-mail : [edited email from community support forum]

i get confused about which firefox i am using when i click the fox.is it mjcrosoft or or the app i downloaded from the web. can one be deled without messing up the other FFox account  ?

Not able to create new tabs on this Firefox browser on Home computer while the same is working fine on my handheld. The tabs are synced between the devices. Moreover, after I switched back from Vertical tabs to horizontal these issues cropped up and they are persisting after multiple browser restarts as well.

Hello, I am facing a strange issue while using Firefox browser. When I try to play LetterBoxed NYT, the game sometimes gets stuck on the loading screen or loads very slowly. The same website works fine on other browsers like Chrome and also on Android devices, so I’m not sure if this is a browser compatibility issue or something related to caching, cookies, or browser settings.

I have already tried clearing cache, disabling extensions, and updating Firefox to the latest version, but the issue still appears occasionally. Could this be related to browser security settings, DNS resolution, or performance optimization? Please guide me on what settings I should check or change in Firefox to make this web game run smoothly.

I got a new Samsung monitor and the Firefox tabs and taskbar icons are suddenly tiny. I can enlarge web pages with the zoom function, but can't enlarge the tabs or icons. How can I fix this? Thanks, Alan

I am having passwords and emails not being saved.It does not matter whether it is ether or both, It does not recognize them a lot of the Roku channels I have. Sometimes it asked to save,or the reminder will not come up. Trying to recoup password or create a new is just as bad I realize some of it is the websites fault BUT............. The problem still exists .I also may be doing something wrong. Please help me if you can

                            Bill Baronas

It would be nice to be able to add notes to passwords so I know what they are about and organise them into an alphabetic list. Another useful feature would be the ability to create folders to organise passwords into groups.

v148, Win 10

The site froze while playing a video. It happened multiple times. Is anyone else reporting this kind of behavior on Instagram. I closed the tab, but cpu stress-like side effects remained for a while.

Why have all my bookmarks disappeared? I wnt through several of th steps offered on the cautionary link and nothing changed. What Windows update defiled your security? Will I have to search for another browser? I've used Firefox for years ... don't make me search for a better browser.

Why does Firefox think I am in Norway when I am in France? I use nordvpn for financial browsing but turn it off once I'm done. The VPN is not currently active, I have cleared cache and cookies and restarted Firefox and it still thinks I'm in Norway so search results are not accurate. Browser language is set to English and French. Thanks for any help in advance. UF

I need to uninstal firefox because it is not opening, keep getting message to first close firefox !!! I can not close firefox because I can't get it to open in the first place.

Hello Mozilla Support Team,

I am experiencing a critical Firefox Sync issue and would like to request your assistance.

I recently installed Firefox on a new Windows system and signed in using the same Firefox Account that I have used for a long time. Although my account shows recent activity (last connection around mid-February), none of my synced data has been restored on the new installation.

The missing data includes:

Saved passwords (logins)

Bookmarks

Firefox preferences/settings

I have carefully checked the Sync logs (about), and they indicate that collections for passwords, bookmarks, history, and preferences do exist on the Sync server. However, the new profile does not download or apply these records, and Sync appears to treat the new local profile as authoritative.

I suspect that repeated sign-ins and sync attempts from a fresh profile may have caused my previous data to be overwritten or made inaccessible, even though the server still reports existing collections.

Given the importance of this data, I would like to ask:

Is it possible to restore my Firefox Sync data (passwords, bookmarks, and preferences) from a snapshot or server-side state from approximately 20 days ago?

Is there any way to force a full restore from the server instead of uploading the empty local profile?

Are server-side backups or recovery options available in cases like this?

I fully understand that Firefox Sync uses end-to-end encryption, but since the data was previously accessible under the same account, I am hoping there may still be a recovery option.

Please let me know if you need any additional information, logs, or identifiers from my account or device to investigate further.

Thank you very much for your time and support.

Kind regards, [edited email from public community support forum]

Hello, I had 2 open firefox windows on each of my monitors. I was doing work and at the end, I closed every window on my PC. When I came to the firefox windows I closed my "secondary" window first and it said "would you like to close 3 tabs" and I clicked yes. That is pretty normal, when you have 2 windows. Then I closed my "main" window the one that is always restoring when I open firefox and it also said "you're about to close 20 tabs". Once again, sometimes this happens, sometimes it doesn't, but it always knows to restore it, so to me it's normal. I put my pc to sleep and I the next morning I turn on the pc and it opens a blank homepage. I think nothing of it, so I go to try and restore it through the history and that doesn't work. I go online to look how to restore it and it says everything about backup on the profiles folder. I go there and it isn't showing the files that I had, just the ones that I used this morning. I try to change the firefox profile to see if that window is in another one it isn't. I had hopes that it wasn't erased because that morning when I opened a window and I had more than 1 tab it said to me "would you like to close 4 tabs" and that always happens when there is more than one window open. So in the end I abandoned to recover the tabs I just could do it from the history. My WHOLE history that I collected for the past 6 years is gone and all my cookies. I have Firefox Sync and it shows my history on my phone, but when I go to sync it, it still doesn't show. I need help with at least recovering all my history and cookies; Bonus points if you can try to recover my lost window. Thank you!

Hi,

I’m working on a website ( https://greenleavesnursery.com/ ) and I’ve added JSON-LD structured data to improve SEO. I know Google Search Console can test it, but I want to verify directly in Firefox.

Is there a way to see if the JSON-LD is being parsed correctly in the browser? Any recommended Firefox developer tools or extensions for checking structured data or meta tags? Are there browser-specific issues I should be aware of with dynamically-injected metadata via JavaScript?

I’m trying to debug and make sure my pages work correctly across modern browsers before submitting them to search engines.

I am not sure if you have herd this or not since the newest Firefox update everything is very slow. takes forever to get anything on Firefox especially with extensions enabled. Especially Facebook . Now i am not sure if this is Facebook's fault or if it is Firefox Iam using this version149.0 64 bit. if it is not Firefox have you hear d or seen yourselves about Facebook not loading correctly . Please if anyone knows of either problem feel free to contact me